The player from Peru had been promised a payout of his funds in Rabona Casino after his account had been closed. He had claimed to have played sports bets without using any bonuses. After reviewing the case, we concluded that we couldn't assist due to the player's focus on sports betting, which was outside our remit. We had recommended other websites that might have been more suitable for his complaint.
Rabona Casino - Player's account closed with winnings withheld.
Amount: 12,000 S/.
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
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4 months ago
Translation
The betting house Rabona has closed my account since November, to this day they have not given me an exact reason and they have not deposited approximately S/. 12,000 soles that I had in their account. They made me create a SKRILL account which I never used to deposit money but to this day I still have no response.
Automatic translation:
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4 months ago
Dear carloscamarena1994,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your balance with the help of bonuses?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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4 months ago
Translation
Good morning, I proceed to answer the questions:
Could you tell us how long you were a casino player and when exactly your account was blocked?
My account was opened on 02/04/2023 and was canceled on 11/27/2023.
What games did you play to build up your current casino balance? (slots, live games, sports betting)
Play sports bets.
Did you get your balance with the help of bonuses?
No, it was all bets without using bonuses.
I have the emails and chat transcripts in which they tell me multiple times that they will make the deposit, but to date they have not done so and have stopped responding, in addition to not giving me an exact reason why they canceled my account, they tell me they sent the evidence by this means or to an email so they can verify it, thanks in advance.
Automatic translation:
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4 months ago
Thank you for your reply, carloscamarena1994. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if your only focus is on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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4 months ago
Translation
1 week for such a generic answer, send me that list of websites that can help me, thanks.
Automatic translation:
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4 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any online casino in the future.
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