The player from Germany has had difficulties withdrawing winnings despite having a verified account. The casino had been delaying payments and have recently closed the player's account, resulting in inaccessible funds that the player had intended to withdraw. The casino has blamed the delay on the bank but the player has confirmed this is not the issue. The complaint was rejected as the player's account got blocked and played sports betting only.
Rabona Casino - Player’s withdrawal request has been delayed and account closed.
Amount: €3,000
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
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I have been trying to make a payment for over 20 days now
They continue to stall me, despite regularly accepting payments and my account being verified
I have written to the chat and email, but I receive no response, and they constantly lie to me in chat that it will take 2-3 days, but it's overdue payments
Today I've written another 2 emails and lodged a complaint. Now, my account has been closed. I can't access it
I have so far invested over 100,000.00 into this casino and never cashed out. Now I am waiting for the payout and it is not possible to do so
I see that people have had bad experiences with this
I am now waiting on 500+800 e-payments and 2 tickets are in my game and I have no access to defend them because access to the account has been denied to me
I intended to cash out 3000e, but over time they want me to play and lose everything without paying me a single dinar. There is no response, there is no solution. They are lying to me that the problem is with the bank, but I have contacted the bank and there's no problem there. It's completely on them.
I would like you to help me resolve the problem with them and process the payment. I want to give you a percentage of 20% on the total amount, which is around 3000 euros after the payment, and my account has been closed
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8 months ago
Hello Mikkism,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting there? When was the last time you spoke to the casino and what was it about?
Please keep in mind that we do not accept money from players as all our services are free.
Looking forward to your answer.
Regards,
Nick
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8 months ago
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Hello Nick,
I write emails every day, I have not received an answer..only that they are being processed...also from the live chat..only lies without information without a reason.
I played with my money last month about 1500e and I got bonus card collection (about 200-300e) but that's real money. Then I turned this money plus and minus over 30,000e..
I only ever play sports bets.
I have more times 800e to get out via visa bank transfer and bank transfer but not..always canceled after 2-3 days without any information without reason.
I asked 100 times info come on just that I should wait..then 5 days ago I could no longer reach my account.always against no answer to emal and via chat lie to me or say that is from the line and the info comes on email.
What should I do now..2 tickets was open...don't know what's going on now and I think I still have about 3600e there..I don't care if the men's account is closed but I want the money on my account. Am I verified of course...
mikism
titaniumsm@gmail.com
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8 months ago
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Nick sorry and I also apologize because of my bad German..I still have to learn 🙂
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8 months ago
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I am now on vacation because of this I can no longer reach the application
Because my account is closed
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8 months ago
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Now after a few days something like this...
My account is closed and....this is impossible
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8 months ago
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I received payments of 600+800+800+800 even though it says everything is canceled. I still have money that I haven't cashed out and my account is closed.
This is impossible 🙂
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8 months ago
Hello Mikkism,
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. Even though you have remaining balance on your account, it was closed due a term related to sports betting if you did play only that. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
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