Sportaza Casino Review

The player from Switzerland faced a delay in receiving a withdrawal, despite having received a promise from customer service that it would be processed within three working days. Ten days passed without any payment. After sharing communication with the casino and expressing concerns about the handling of his request, the issue was resolved, with the player confirming that the money had been paid out.

The player from Spain had submitted two withdrawal requests of 500€, with the first one being processed but the second one remaining unpaid after a week. Due to her inquiries about the payment, the casino blocked and closed her account without explanation, preventing her from accessing her funds. The Complaints Team attempted to gather more information from the player but received no response. As a result, the complaint was closed.

The player from Greece faced a delayed withdrawal of 150 euros that had been pending for 15 days. Despite having contacted Sportaza customer service, the issue remained unresolved. The complaint was escalated to the Complaints Team, which communicated with the casino on the player's behalf. The casino subsequently confirmed that the withdrawal request had been completed. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Brazil had been attempting to withdraw money from the casino for over 30 days, facing repeated excuses from the platform regarding withdrawal issues. Each time he was told to cancel and request the withdrawal again, leading to ongoing delays. The Complaints Team had been unable to resolve the issue due to the player's lack of response to inquiries regarding KYC verification and withdrawal details, resulting in the rejection of the complaint.

The player from Spain faced delays with a withdrawal despite being told it would take 3 to 5 business days. It had been 7 days, and he was given excuses about a long withdrawal list. The Complaints Team extended the response time by an additional 7 days, but since he did not respond to further inquiries, the complaint was unable to be investigated and was thus rejected.

The player from Greece experienced a technical issue in a game where a €50 bet was stuck and did not result in a prize. Live chat initially acknowledged the issue but did not return the money or provide a new attempt as promised. The live agents eventually stopped responding to her. The Complaints Team confirmed that a technical error had occurred and contacted the casino, which subsequently credited the €50 back to the player's balance. The issue was then considered resolved.

The player from Switzerland faced verification issues at Sportaza casino, particularly with proving the method of deposit. Despite sending a photo of the Paysafecard and a bank statement, the withdrawal had been pending since June 5th. The player's account was finally verified, allowing him to start withdrawing his funds. He successfully withdrew in increments of 500 euros due to daily and monthly limits. The complaint was marked as resolved.

The player from Spain had unsuccessfully attempted to withdraw funds four times, despite previous successful withdrawals. The finance department claimed the withdrawals were processed, but the funds reappeared in the player's account. Attempts to use different bank accounts and an income card also failed, with customer service giving inconsistent explanations, including a claimed server issue. After waiting for the advised 14 days, the player confirmed that the funds were successfully received. The complaint was marked as resolved.

The player from Italy had experienced account closure without a clear explanation on Sportaza. The account held €5000 and the casino was not responding to communication attempts. The player had used the account for sports betting and had accumulated winnings through bonuses. However, our team determined that we could not assist effectively as our expertise was limited to casino-related issues, not sports betting. We recommended that the player sought help from platforms specialized in sports betting disputes.

The player from Germany reported that his account at Casino Sportaza had unexpectedly been closed. Despite competing and winning in multiple tournaments totaling 1900 euros, and having a balance of 4000 euros, all payments were delayed and the casino had ignored his attempts to communicate. The Complaints Team contacted the casino, which initially stated the account was closed per their terms. However, the casino later paid out the account balance and eventually the outstanding tournament winnings. The player confirmed receipt of all funds, and the issue was resolved.

The player from Greece had been waiting for ten days for a direct bank withdrawal to be approved when the casino had stated a maximum wait of three business days. He had hoped to get his money soon. After the player reported that the withdrawal was still pending after 14 days, we intervened and invited the casino representative to join the conversation. The player later confirmed that the withdrawal had been completed over the weekend. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had been able to deposit and bet, but Sportaza locked the account and partially refunded the winnings. They were denied a bonus and had funds remaining that were blocked without a valid explanation. The Complaints Team investigated and found that the casino provided evidence of fraudulent activity by the player. Consequently, the complaint was rejected.

The player from Germany had been waiting over three weeks for her withdrawals despite her account having been verified. She had made daily contact with Live Support but kept receiving the same responses asking for patience. The verification process had taken 20 days and her withdrawal requests were cancelled during this period. After raising the issue with us, she began receiving her payouts in installments. Despite the long wait of a month, the player confirmed that she had received all her winnings. We then marked the complaint as 'resolved' in our system.

The player from Italy was experiencing a delay with withdrawing €441 and continually received the same response after 5 business days. Despite our advice to wait for 14 days for the withdrawal process and our offer to intervene if the issue persisted, the player reported no progress. We then asked for further details about his withdrawal history and the status of his request, but received no response. Due to the player's lack of communication, we were unable to investigate further and had to reject the complaint.

The player from Italy had experienced delays in the withdrawal of his winnings from Sportaza Casino. His account had not been verified and he had deposited a total of 175 euros in three separate transactions. He had not used any bonuses for his gameplay. The player had been in regular contact with the casino, who had initially informed him that his withdrawal methods were incorrect. After resetting the waiting count time of 3-5 days, the casino had assured him that the withdrawal was sent to their financial department. We had advised the player to wait for the recommended 14 days for his withdrawal to be processed. The player later confirmed that his withdrawal had been successfully received, and his bank also refunded him an additional 25 euros due to discrepancies with the OTP from his text message. We had then marked the complaint as resolved.

The player from Poland had made a deposit to receive a sports betting bonus, but despite meeting all the conditions, the bonus had not been credited to his account. After reviewing the casino's rules, we found that the casino reserved the right to deny a bonus at its discretion. We informed the player that we could not compel the casino to provide bonuses and that casinos might exclude individuals from their promotional offers without prior notification. The player, feeling cheated, had requested to close the case. Thus, we closed the complaint as per the player's request.

The player from Italy had experienced issues with Sportaza. He reported that a withdrawal of 500 euros had been cancelled without reason and his attempts to communicate with the casino had been ignored. Furthermore, his account access had been blocked without explanation. The player confirmed that he had only used the platform for sports betting. We clarified that we mainly handled complaints related to online casino users and unfortunately, lacked the insight to resolve issues related to sports betting. However, we had offered to provide the player with a list of websites that might have been able to assist him. Due to these circumstances, the complaint had been rejected.

The player from Italy was facing a delay on their withdrawal and pending document verification. Additionally, they discovered that their account had mysteriously been closed without their knowledge or understanding. Upon receiving the complaint, we asked the player several questions to better understand the situation. However, due to the lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. Consequently, we had to reject the complaint.

The player from Brazil had expressed dissatisfaction about an account verification delay at Sportaza Casino, which had prompted a withdrawal delay resulting in stress and frustration. After registering on the platform, the player had made significant winnings and attempted to withdraw his earnings. However, his withdrawal request had remained pending for 8 days due to account verification issues. The player had faced further delays as he had trouble accessing the verification guide and experienced a document rejection. After finally having his account verified, he made two withdrawal requests totaling 2,800, which had not been deposited into his account yet. We had advised the player that withdrawals could take up to 14 days after account verification and extended the timer for his complaint. However, the player did not respond within the given timeframe, leading us to reject the complaint.

The player from Thailand is facing a delay in withdrawal from Sportaza, despite the terms stating funds should be released in 3 business days. He also reports unsatisfactory support and claims the casino has a history of such activities. The complaint was resolved as the player received his money.

The player from France was unable to access his account without any reasoning or notification from the casino. This had occurred suddenly and he suspected a connection with a previous instance of account closure at a sister casino. The player had a balance of 11€ and over 5000€ in unsettled long-term bets, mostly on football and NBA games. He did not have an active bonus and had received multiple withdrawals from the casino without issues previously. Despite his attempts to communicate with the casino, he received no response. We were unable to assist the player due to the issue's connection to sports betting, which was outside our focus. The complaint was subsequently rejected.

The player from Italy had a withdrawal request at a casino, which was then asked to be cancelled and resubmitted using a different method. Even after successful past withdrawals, the casino has not given reasons for this requirement, and has not provided any updates on the situation. Player’s complaint has been resolved successfully.

The player from Italy, after making a deposit and winning 288 euros on Sportaza, had his account closed when he requested a withdrawal. The closure was not communicated to him and was only discovered when he made inquiries about his pending withdrawal. The casino cited a duplication issue as the reason, but the player disputes this and seeks a refund. The complaint was rejected as the player stopped responding.

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The casino representative responded to the complaint, and informed us that the player entered incorrect IBAN when requesting a withdrawal and was asked to provide the correct data. Nevertheless, the player seemed to lose the whole balance after that. We asked the player to confirm this, but they didn't stopped replying to our messages, so we rejected the complaint.

The player from Poland had their account with Sportaza closed and their funds confiscated for failing to complete the KYC process within 30 days. The player has been unable to communicate with the casino. The complaint was rejected as the player ignored the casino terms and conditions.

The player from Germany, despite having been verified, is unable to place any bets or perform similar activities on the casino after depositing 500€. The player alleges a second pending verification request. The complaint was rejected as the player stopped responding.

The player complained they had requested a withdrawal of 500 EUR at Sportaza Casino, however, it was still pending two weeks later. The verification of the player's account hadn't been completed either. According to the player, the casino support only recommended waiting. The casino never reacted to the complaint, and the issue remained unresolved.

The player from Austria won €2,000 and attempted to withdraw the money but encountered an error due to a daily withdrawal limit of €500. They followed the limit and withdrew €500 for four consecutive days. However, when they contacted customer support, they were informed that verification was required. Despite multiple attempts to verify their account by uploading their selfie and bank details, the process has been rejected repeatedly. We contacted the casino and it informed us that the player had canceled the withdrawal request and lost the balance making bets. Then they had requested to permanently close the account. The player also asked us to close the complaint, so we finally rejected it.

The player from India filed a complaint against Sportaza website, stating that their account was unfairly closed without specific reasons provided by the casino. The player suspects the accusation of colluding with another customer but asserts that the transfer of money to a friend was a normal transaction and not a case of collusion. After investigating the issue, it became clear that the decision of the operator was related to sports betting. As our forum only deals with complaints related to online casinos, the player's complaint was closed as 'Rejected' and the player was recommended to submit his complaint to another ADR that deals with complaints related to sports betting.

The player from Germany is experiencing difficulties withdrawing his winnings after a failed attempt for a payout. As the player collected all the payments, he confirmed the matter was resolved, so we closed the complaint accordingly.

The player from Italy submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy has requested a withdrawal three days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil had his account blocked after he submitted documents for verification. Even though the player's account had been unblocked, the player stopped responding, so we couldn't confirm the resolution, and thus we rejected this complaint.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Lower Saxony has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece isn’t satisfied with the casino’s services. We were forced to close this complaint because the player didn't provide any further details that would help us support him in this case.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy requested a withdrawal 7 days prior to submitting this complaint. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy requested a withdrawal, however, it was canceled due to technical issues. The complaint was rejected because the player didn't respond to our messages and questions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested 3 withdrawals 4 days prior to submitting this complaint. They have not been processed yet. The player later confirmed that withdrawals were processed successfully, therefore we marked this complaint as resolved.

The player's deposit was not credited for an unknown reason. The casino clarified the deposit was later found and refunded back to the player after the account was closed. The player confirmed the issue was resolved.

The player's requesting a refund of his deposit as he was supposed to be self-excluded in the casino group. The complaint was closed as without the licensing authorities it was impossible to determine whether the player was eligible for the refund or not.

The player from Ireland is experiencing difficulties withdrawing funds, because the transaction to the preferred payment method has been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions. The player later sent reopen request confirming that he received his winnings, therefore we marked this complaint as resolved.

The player from Germany was prompted to provide additional documents for the KYC, even if their account has been verified in the past. The issue was eventually successfully resolved, the player received his winnings.

The player from Ireland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved when the player confirmed that the withdrawal had been successfully received after the recommended waiting period. The Complaints Team marked the complaint as resolved and expressed their willingness to assist with any future issues.

The player from Germany faced canceled withdrawal requests totaling 600 Euros due to alleged technical issues, despite having submitted the required documents three weeks prior. With no verification yet completed, she was frustrated by the lack of explanation and response regarding her pending withdrawals. The issue was resolved when she received all payouts after escalating her complaints, ultimately choosing to self-exclude from the casino due to ongoing issues.

The player from Italy faced difficulties withdrawing a total of 1600 euros in winnings, as the casino rules allowed withdrawals of only 800 euros per day. Despite multiple attempts, the funds were returned to her account after a few days, and customer service failed to provide a resolution. The issue was resolved when she finally received the payment after following the casino's instructions and waiting for the Mifinity transaction to process. The complaint was marked as resolved in the system.

The player from Germany had noted discrepancies in their transaction history, specifically after the appearance of a 25€ bonus. Their account balance had unexpectedly dropped from over 112€ to about 24€. The casino had been unresponsive via live chat and email. The player had provided screenshots and evidence of their unsuccessful attempts to contact the casino. Upon receiving this information, we had reached out to the casino to facilitate communication. The issue was eventually resolved after the casino had contacted the player directly.

The player from Greece submitted three withdrawal requests totaling €1,500, but had not received any updates since the initial request. Instead, he received automated responses asking for patience. The issue was resolved after confirming that previous withdrawals had been made, albeit with delays, and that the player had passed the KYC verification. The Complaints Team marked the complaint as resolved, appreciating the player's cooperation.

The player from Portugal experienced a delay in her withdrawal since the 16th, despite being told it typically took 3 business days. Repeated inquiries yielded the same response about delays on the financial side, and she noted that other users faced similar issues. After 14 days without receiving her winnings, her complaint was escalated for further assistance. The issue was resolved when she confirmed that the funds had been successfully deposited into her bank account.

The player from Canada had three pending withdrawal requests totaling $2,250, with the first request dating back to December 4th, and was unable to submit more due to the casino's policy. Despite having made previous withdrawals without identity verification, the player experienced significant delays and received repetitive responses from customer support. The issue was resolved when the player confirmed the receipt of her funds, with the casino completing all withdrawal requests. The complaint was marked as resolved by the Complaints Team.

The player from Germany had been waiting almost four weeks for two pending withdrawals after receiving only a partial amount of 450€ instead of the requested 500€. Despite having a VIP level that allowed for specific withdrawal limits, she continuously faced delays and insufficient responses from support regarding the payouts requested on November 28th, 29th, and 30th. The issue was resolved when the casino responded and processed the remaining withdrawals.

The player from Germany had deposited a total of 200€ into her casino account, but the funds were never credited. After opening a case with her credit card provider, the casino rejected the case, leading to a chargeback of 200€. Although the casino's support had promised a resolution within 72 hours, there had been no response for five days. The issue was resolved after the player threatened legal action, prompting the casino to return the funds promptly.

The player from Portugal had been waiting for 9 days for the payment of her winnings and reported receiving only vague automated responses from customer support after multiple inquiries. The issue was resolved as she confirmed receiving her funds, which were processed after the initial complaint. She had since canceled her casino account. We marked the complaint as 'resolved' in our system.

The player from Germany had not received a payout from the casino since November 25, 2024, and there had been no processing of the withdrawal as of November 29, 2024. The player expressed concerns about the legality and reliability of the casino after being informed that the withdrawal would take longer. However, the issue was resolved when the casino processed the payout on December 1, 2024, taking about a week. The Complaints Team marked the complaint as 'resolved' after confirming the outcome with the player.

The player from Portugal had been waiting for a withdrawal since the 4th of November and received repetitive responses indicating that the issue was with the financial department. The player confirmed he had never made a withdrawal before and that his profile did not require verification. The casino paid the player after 2 weeks, resolving the issue.

The player from Italy faced repeated automatic cancellations of their withdrawal requests, which caused frustration and extended waiting periods for their funds. Despite previous complaints and assurances from the casino, the issue persisted. The Complaints Team intervened, and the player's withdrawals were eventually processed successfully. The complaint was marked as resolved after confirming the funds had been received.

The player from Italy had been waiting for 10 days for his first withdrawal and a week for the last one, despite multiple complaints via chat and email. The casino assured him that everything was fine, but he still had not received his winnings. After 15 days, the winnings were credited, although he expressed frustration over the delay and the loss of potential earnings. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Poland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the casino processed the payment, which had initially disappeared from the system. The player confirmed receipt of the winnings, leading to the closure of the complaint by the Complaints Team.

The player from Greece was concerned about pending withdrawal requests made on 3/8 and 4/8, which remained unprocessed. She sought advice on how to proceed. The issue was resolved after the player confirmed that the withdrawal was complete. The Complaints Team marked the complaint as 'resolved' and encouraged the player to reach out for any future challenges.

The player from Greece had been waiting for a withdrawal since 31/07/2024. The casino had not requested verification or mentioned any bonus issues, only providing repeated apologies without resolution. After further communication, the withdrawal was successfully processed, and the player received her winnings. The complaint had been marked as resolved.

The player from Latvia faced withdrawal issues with Frumzi, where two withdrawals totaling 502€ were not paid within the specified processing time. Despite the casino's policy of processing payments within 3 working days, one withdrawal was canceled without his consent. The Complaints Team intervened by contacting the casino, which then requested the player to re-submit his withdrawal using a different method. After multiple cancellations and communication issues, the casino finally processed a manual withdrawal to the player's Skrill account. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Australia had been waiting for a withdrawal since June 12th. Despite having previously made an instant withdrawal, the casino required additional verification for this request. After a prolonged wait of 6 weeks, the player finally received her payout. The complaint was marked as resolved.

The player from Greece deposited money into the casino, but the funds did not appear in their account. For a month, the casino claimed that the finance department was handling the issue, but the player did not see any resolution despite multiple communications. We advised the player to contact their payment provider and submit a payment receipt and bank statement. After a month, the casino credited the player's account. The complaint was marked as resolved.

The player from Latvia experienced a two-day delay in their withdrawal request made on June 23, 2024. We informed the player that such delays were common and advised waiting for up to 14 days. The player later confirmed that the withdrawal was received, and the case was marked as resolved.

The player from Finland had won between 100-200€ and closed the account to avoid spending the money. Despite multiple communications with the casino's customer service promising a manual withdrawal, no funds had been transferred for over a month. Recently, the casino's customer service closed the chat when asked about the remaining balance. The issue was resolved as the player confirmed receiving the money and reported no further problems with the casino. We marked the complaint as resolved.

The player from Ireland had requested a withdrawal less than two weeks before submitting the complaint. The payment hadn't been processed yet. We informed the player about typical processing times and advised patience, suggesting they wait 14 days before escalating the complaint. The player confirmed they had received their withdrawal. The complaint was marked as resolved.

The player from Spain voiced concerns about facing gambling addiction as his withdrawals had been delayed, and he had been limited to 500 Euro increments. Despite trying to resolve the issue, his account was closed, and he still hadn't received his remaining 1557 Euros. After numerous messages and providing the necessary documentation, the issue was resolved.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. The Complaints Team had advised the player that withdrawal processing could take up to two weeks due to possible KYC verification or high withdrawal request volume. They had encouraged the player to be patient and cooperate fully with the casino. Later, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been caused by unfinished KYC verification or a high volume of withdrawal requests. After a few days, the player confirmed that he had received his withdrawal and the pending withdrawal was also completed. We had marked the complaint as resolved.

The player from Hungary had transferred money from their national bank account to their Revolut account to deposit into Frumzi Casino. After winning 100.000 HUF and attempting to withdraw, the casino had requested the player's transaction history from their national bank account, which was promptly provided. Despite providing all requested documents, the casino did not respond for a week. After our intervention and communication with the casino, the player's KYC verification had finally been accepted. The player had confirmed receipt of their withdrawal, and the issue was resolved at that time.

The player from Spain had deposited 20 euros and won 134 euros. However, when they tried to withdraw the winnings, they were asked to deposit again and the funds disappeared from their account. The player also had trouble reaching customer service. After the player filed a complaint, the player informed us that the issue had already been resolved. Consequently, we marked the complaint as 'resolved' in our system.

The player from Greece had experienced a week-long delay in a withdrawal of €200 from the casino. The player had not received any response to his multiple emails and had been concerned about not receiving the funds. The player hadn't undergone verification as he hadn't been asked to, and the winnings had been acquired without a bonus. However, the issue had been resolved when the player's funds were credited to his account. We had marked the complaint as 'resolved' in our system.

The player from Latvia, who had previously withdrawn funds successfully, reported delays with additional payouts that occurred between March 23-25. Despite the casino's apologetic response, the withdrawals had remained pending. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the issue had been resolved and the delayed payout had been received. Following this confirmation, the Complaints Team marked the complaint as 'RESOLVED'.

The player from Slovenia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player had expressed concern over the delay, mentioning that customer support was unaware of the issue. However, the issue was resolved when the player received their withdrawal. We marked the complaint as 'resolved' in our system following the successful resolution.

The player from Germany had been waiting for a payout from an online casino for over 8 days, despite multiple attempts to contact customer service. After he contacted the Complaints Team, he was advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. After 15 days, the player still hadn't received his winnings. The Complaints Team then invited the casino to participate in the resolution of the complaint. The casino explained that the delay was due to bank holidays and an update of the payment providers, and confirmed that the withdrawal had now been correctly paid. The player confirmed receipt of his winnings and the complaint was marked as 'resolved'.

The player from Germany had faced a delay in receiving her payout from an online casino, which had exceeded the stated 3 to 5 business days processing timeframe. She had reported that the casino had blocked her from customer chat and was not responding to her emails. After she submitted her complaint to us, the player had received an update from the casino that her withdrawal had been cancelled due to a system error. Despite this, she confirmed that she had played without a bonus and that KYC verification had not been required. The casino then informed her that they had requested two manual withdrawals for her, totaling 1000 EUR. After three weeks, the player had finally received her money and the complaint had been marked as 'RESOLVED'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that such delays could have been due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. However, the player's issue was resolved within a week, and she had received her payment.

The player from Germany had deposited €30 at Frumzi Casino, received a 200% bonus, and shortly afterwards discovered €78.25 was missing from her balance. After numerous support inquiries, she was informed that her bonus had expired, which she disputed due to the short time span involved. We had reached out to the casino on her behalf and they initially explained that she had activated a different bonus which had cancelled her previous one. The player denied this and accused the casino of fraud. After further investigation, the casino acknowledged a mistake in their initial response and agreed to re-credit the full bonus amount to the player, who confirmed that she had received the refund. The issue was successfully resolved.

The player from Spain had had an issue with a bonus offer at an online casino. After depositing €50 and using a 100% deposit match worth €50, his casino balance had dropped to zero. This had indicated that the bonus had expired during his play, despite there being no specified expiration date for bonus use. The player had communicated with the casino through chat and sent screenshots to the Complaints Team. The casino had not initially responded to the complaint, but eventually re-credited the €50 bonus back to the player's account as a goodwill gesture. The player had accepted this resolution and the complaint had been marked as 'resolved'.

The player from Greece had awaited withdrawal of 300€ for 32 days from the casino. Despite having followed the casino's instructions for account verification and frequently re-submitting requested documents, the player encountered rejections without clarification from the casino. After the complaint was transferred to a different representative from the complaints team, the casino was contacted for clarification. The casino then informed that the player's account had been verified and the withdrawals were being processed. However, the player reported not receiving any payment 14 days after account verification. Eventually, the player confirmed receiving two separate payments, successfully resolving the issue. The complaints team then closed the complaint as 'resolved'.

The Polish player had been struggling with KYC verification at Frumzi Casino and a prolonged withdrawal process since February 4. The casino continuously rejected the player's documents and modified required dates, leading to ongoing delays with €400 winnings awaiting payment, which had been won from the real balance. After our intervention and communication with the casino, the player's documents were finally verified and the winnings were received. We concluded that the casino had adhered to the regulations, albeit the KYC process took longer than usual. The complaint had been successfully resolved and closed.

The player from Greece had been waiting for his withdrawal process to be completed since 14/1. Despite having sent verification documents 10 days prior, the casino support had been unresponsive or had asked for patience. The player had never made a withdrawal before and his winnings had been from bonuses. We had involved a representative from Frumzi Casino to join the conversation. Eventually, the player had confirmed that his money had been credited. We had marked the complaint as 'resolved' in our system.

The player from Greece had had an issue with Frumzi Casino regarding an achievement bonus of 50€ that she had claimed she was entitled to but hadn't received. The player had stated that she had fulfilled all the necessary conditions for the bonus, but the casino had denied her eligibility and had failed to respond to her email inquiries. The Complaints Team had asked for evidence from the player. After a series of exchanges, the casino had finally acknowledged the player's claim, stating a technical error had occurred, and had credited the player's account with the disputed 'coins' - one of the requirements to receive the bonus in question. The issue had been successfully resolved, and the player had confirmed receipt of the 50€ bonus.

The player from Netherlands, due to gambling issues, had asked the casino to close their account. However, they had never received a response and had proceeded to deposit and lose an additional 50€. The player had wanted their account to be closed immediately and the latest 50€ deposit refunded. After the player's complaint was transferred to a different team member, the casino had been contacted and asked to clarify the situation. The casino had responded, apologizing for the delay and confirming the closure of the account and the refund of 50€. The player had been asked to provide their bank details via email for the refund. The player had confirmed the receipt of the refund and the closure of the account, thanking the team for their help. The complaint had then been marked as 'resolved'.