Rabona Casino - Player’s account has been blocked.

I opened an account at this bank and won a bet worth 149, but out of nowhere they froze my account and so far I couldn't access it, they say it's already been resolved, but when I try to enter, I can't, the support doesn't help at all, not even the chat!!

Dear josielrod34,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I opened this account yesterday, it wasn't verified, I played in live games, I didn't get any withdrawals, because it was my second win, the problem and the lack of communication they have... they can't solve a simple little problem

Thank you very much, josielrod34, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello josielrod34,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Rabona Casino to join the conversation and participate in the resolution of this complaint.

Dear Rabona Casino,

Can you please explain why the player is unable to access their account?

Kind regards,

Adam

Good day,

Thank you for reaching out.

The client’s account was temporarily frozen due to several attempts to enter with an incorrect password. Unfortunately, due to a minor glitch, it took longer than expected to get the account reopened again. However, the account is fully active now and as we can see, the client has successfully logged in.

We hope the above clarifies the situation. We will do our best to avoid any similar delays in the future.

Please feel free to contact us should you have any additional questions.

Sincerely,

Rabona

Thank you for explaining the situation, Rabona Casino.

Dear josielrod34,

Can you please confirm you have regained access to your account and the matter is now resolved?

Dear josielrod34,

Please respond and confirm that the situation has been resolved. Please be aware that if we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

Dear josielrod34,

It seems that this matter may have been resolved, but without confirmation from you, we have no option but to reject this complaint.

It can be reopened at any time.

Kind regards,

Adam