ViperWin Casino - Player's withdrawal is delayed.

On March 11th you completed the withdrawal but to date I still have not found the money in my account.

Dear patriamo2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Are you able to access your casino account?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I have successfully made withdrawals

I have passed KYC verification successfully

I have not accumulated any winnings

Yes I can access my account

Good morning, do you know anything about my problem with Viperwin casino?

Dear patriamo2, could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear patriamo2, could you please confirm whether you have received the withdrawal funds yet?

Also, which payment method did you use for this withdrawal?

Lastly, what status does the withdrawal currently show in your casino account profile (e.g., pending, completed, failed)?

I have not received any funds for withdrawal

POSTEPAY EVOLUTION, like other withdrawals

The current status is this

I attach a photo