ViperWin Casino - Pelaajan kotiuttaminen viivästyy.

On March 11th you completed the withdrawal but to date I still have not found the money in my account.

L'11 marzo avete completato il prelievo ma ad oggi non ho ancora trovato i soldi sul mio conto .

Dear patriamo2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Are you able to access your casino account?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I have successfully made withdrawals

I have passed KYC verification successfully

I have not accumulated any winnings

Yes I can access my account

Ho effettuato prelievi con successo

Ho superato verifica KYC con successo

Non ho accumulato vincite

Si riesco ad accedere al mio account

Good morning, do you know anything about my problem with Viperwin casino?

Buongiorno si sa qualcosa del mio problema con Viperwin casino'

Dear patriamo2, could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear patriamo2, could you please confirm whether you have received the withdrawal funds yet?

Also, which payment method did you use for this withdrawal?

Lastly, what status does the withdrawal currently show in your casino account profile (e.g., pending, completed, failed)?

I have not received any funds for withdrawal

POSTEPAY EVOLUTION, like other withdrawals

The current status is this

I attach a photo

Non ho ricevuto nessun fondo per prelievo

POSTEPAY EVOLUTION ,come gli altri prelievi

Lo stato attuale è questo

Allego foto

Thank you very much, patriamo2, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear patriamo2,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the ViperWin Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear ViperWin Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Last conversation with viperwin

Ultima conversazione con viperwin

Good morning, I haven't heard from you anymore?

Buongiorno non ho più vuto vostre risposte ?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Exactly. Let's hope for the best.

Esatto .speriamo bene

Dear patriamo2,

As per checking with one of our relevant team we would like to provide the Retrieval Reference Number : 507008554206. We kindly request you to please check with your bank.

If you need any further assistance from us please do not hesitate to contact us.

Best regards,

ViperWin team.

The reference number is incomplete

10 N MISSING to be able to verify. Thanks

Il N.di riferimento e' incompleto

MANCANO 10 N per poter verificare. Graze

Dear ViperWin team,

Could you check the reference number, please, and give us an update?

Thank you.

Kind regards,

Romi

The operator checked everything and found that 10 numbers were missing to find the payment reference.

L'operatore ha controllato tutto e ha constatato che mancanob10 n.per poter trovarere riferimento del pagamento

Dear patriamo2,

Thank you for the information.

Please provide an update regarding the payment whenever possible, then.

Thank you.

Regards,

Romi

I sent the request to viperwin to send me the complete code number to verify the payment three days ago ..but they are not responding

Ho inviato la richiesta a viperwin di mandarmi il n.completo del codice per verificare il pagamento tre giorni fa ..ma non rispondono

Dear patriamo2,

We would like to clarify that earlier on 7th May, 2025, we had provided RRN, or Retrieval Reference Number, not ARN, or Acquirer Reference Number, which has more characters ;

We kindly ask you to provide us with your bank statement from 7th March,2025 until 20th March, 2025 in PDF format, only for card ending with :- ***6323 - not whole bank account.

We request you to please upload the bank statement via verification tab from your profile.

Please make sure you do not edit or modify the bank statement for card ending with :- ***6323.

We need to see all the transaction done or received (with us + all the other transaction as well) within the timeframe mentioned above.

Once again, please upload the statement as per the timeframe mentioned above in the PDF format as it is.

We will wait for your statement.

Kind regards,

ViperWin team.

Viperwin I have sent you more than one reminder regarding the bank transfer that never arrived I asked 7pou for a bubble at the post office to check with the code if there was any incoming bank transfer from the date 07/03/25..but there has never been anything with Rrn̈ or with another code and now I'm tired of you making me look like a moron I have tried in every way to check if there was the bank transfer...now I come to the conclusion that you are UNRELIABLE and play with other people's money you make me feel sorry. I NEVER ASK FOR THINGS THAT DO NOT BELONG TO ME

But that's my money and it never arrived

Viperwin vi ho mandato più di un sollecito relativo al bonifico mai arrivato ho chiesto 7pou di una bolla all posta di verificare coi codice se c'era qualche bonifico in entrata dalla data 07/03/25..ma non c'è mai stato niente ne con Rrn̈ ne con altro codice ed ora sono stanca che mi fate passare come una deficienze ho provato in tutti i modi a verificare se vi era il bonifico...ora giungo alla conclusione che diete INAFFIDABILI e giocate sui soldi degli altri mi fate pena.NON CHIEDO MAI COSE cHE NON MI APPARTENGONO

Ma quelli sono i miei soldi e non sono mai arrivati

Dear ViperWin Casino,

Please update us regarding this case.

Thank you in advance.

Respectfully,

Romi

Dear patriamo2,

In order to proceed and assist you effectively, we must reiterate that we require specific documentation to properly investigate your case.

To investigate the missing funds with our payment provider, we kindly ask you to upload a bank statement in PDF format covering the period from 7th March 2025 to 20th March 2025, **specifically for the card ending in *6323. The statement must:

• Be uploaded via the Verification tab in your profile.
• Be unedited and unmodified.
• Show all transactions (both incoming and outgoing), including those unrelated to us.
• Only include details for the card ending in ***6323, not the entire account.

Unfortunately, without this document, we are unable to escalate the matter further or trace the funds with our payment provider.

We fully understand your concerns and sincerely regret the difficulties you’ve encountered. Please be assured that we are committed to resolving this for you as soon as we receive the required information.

Best Regards,

ViperWin.com

Sent pdf of poste italia to vipewin by email

Inviato pdf di poste italia a vipewin su email

Hello, all.

Thank you for your cooperation on this case.

Dear patriamo2,

Please inform us whenever there is an update in all this.

Thank you in advance.

Best regards,

Romi

Dear patriamo2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Viperwin has not responded to me even though I sent a PDF with a summary of my account statement.

Viperwin nonostante ho inviato pdf con riepilogo estratto conto ad oggi non mi ha risposto

Dear ViperWin Casino,

Could you provide an update about this case, please?

Thank you.

Regards,

Romi

I tried to enter the viperwin site but I'm blocked, it doesn't accept the password. I ask to reset the password but I don't receive any information on my email.

Ho provato ad entrare nel sito di viperwin ma sono bloccata non accetta la pw .chiedo di reimpostare pw ma non mi arrivano informazioni sulla mail

Dear patriamo2,

As per checking your banks statement we were able to find the transaction. We kindly suggest you to please check the number 340.

You should be able to see you received 500 EUR from us on Data Contabile 13/03/2025 and Data Valuta 11/03/2025.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards,

ViperWin team.

It was another transaction... I'm sorry but the one I requested is marked by you with a very specific transfer number which does not correspond

Era un altra transazione..mi spiace ma quella da me richiesta è da voi segnata con un n.ben preciso di bonifico non corrisponde

Dear patriamo2,

So could you confirm that you have received the money, please?

Thank you.

Romi

I didn't receive them. The code they tell me to check is not the same as the one they sent me previously

Non li ho ricevuti. Il codice che loro mi dicono di controllare non è lo stesso di quello che mi hanno mandato jn precedenza

Dear patriamo2,

After the casino has provided us with your bank statement, we have found out that the payment can be seen on the 11th of March.

Therefore, we have to close this case as unjustified now.

Please contact us whenever you encounter issues with any online casino; we will be glad to help.

Best regards,

Romi