Playzilla Casino Review

The player from Germany had requested a withdrawal of 213€ three weeks ago, but despite weekly inquiries, the funds had not been received. The casino's live chat had claimed that technical issues were causing the delay, yet the withdrawal request had been canceled. After mediation by the Complaints Team, the casino had confirmed that the withdrawal was delayed but would be processed soon. The player had since received the funds, and the issue was marked as resolved.

The player from Spain reported an issue with a recent withdrawal of €800, which appeared as canceled, while another withdrawal of €884.5 was marked as complete, yet no funds had been received. After contacting customer support, he was informed that the first withdrawal had failed and a different amount had been processed, raising concerns about the situation. His subsequent withdrawal of €10 was received, and he expressed dissatisfaction with the bonus terms, stating that the casino had not clarified the maximum win limit. The issue with the withdrawal was eventually resolved as he received the funds, and the Complaints Team confirmed that the winnings had been paid out correctly according to the general terms and conditions.

The player from Austria informed the VIP manager at Playzilla about his gambling addiction and requested self-exclusion from all casinos under this provider, but his account had been reopened. The Complaints Team explained that without explicitly stating gambling addiction as the reason for the account closure request, they were unable to assist with refunds of lost deposits. Due to insufficient evidence provided by the player, the complaint was closed. The team remained committed to supporting players in future issues with casinos.

The player from Italy has a pending withdrawal request of €400 from PLAYZILLA casino, which has been pending for four days despite a verified account. Attempts to contact support result in long wait times with many players ahead. The player later informed us that the casino paid out his winnings, and the complaint was closed as resolved.

The player from Croatia had requested a withdrawal of €369 from Playzilla two weeks ago, but the casino had not processed the payment. The player received only standard responses assuring that the payment would be made, without any resolution. After intervention by the Complaints Team, the issue was resolved, and the player confirmed that the payment was sent the following day. The resolution was attributed to the team's involvement, although the player was unsure of the exact cause.

The player from Switzerland faced repeated issues with a withdrawal that had been canceled twice. While the casino claimed the bank rejected the payment, the player's bank had no record of such an issue. The player had previously requested account closure, but it was not processed, and they were instead offered a bonus. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the matter.

The player from Austria requested a withdrawal made a month ago, but it had been canceled five times. Despite multiple attempts to contact the casino, the player received repetitive responses without resolution. The issue was resolved when the player successfully received his first withdrawal after confirming his account details and addressing verification issues. We assisted in facilitating communication with the casino, leading to the player's successful cash out.

The player from Germany was unable to withdraw winnings of 700 EUR from Playzilla due to repeated rejections of his deposit proof, despite having successfully completed ID and address verification. Multiple inquiries to customer support did not yield assistance for weeks. The Complaints Team attempted to facilitate communication with the casino regarding the verification issues but received no substantial response. Consequently, the complaint was closed as unresolved, and the player was advised to contact the Anjouan Gaming Authority for further assistance.

The player from Slovenia disputes the actions of Playzilla Casino regarding unresolved issues with his account and lack of response. He has not received a resolution to his complaint submitted 42 days ago and is seeking the promised 25% cashback on his losses, which has been denied under unclear circumstances. He requests assistance in holding Playzilla accountable for their commitments.

The player from Germany experienced persistent issues with withdrawing funds from Playzilla, encountering error messages after numerous attempts to withdraw. The live chat support was inaccessible, and email communication failed due to issues with his email client. After contacting customer service, he learned that he had to wager his deposit three times before withdrawal, which he successfully completed. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Greece had requested a withdrawal of funds that was promised to be processed within 1-3 days, but it had now been a week with no update. He sought clarity on the situation and his money. The Complaints Team had extended the response time by 7 days for the player to provide additional information, but due to a lack of response, the complaint was rejected. The player was informed that he could reopen the complaint at any time.

The player from Switzerland had a gambling block and acknowledged losing money due to addiction while playing at PlayZilla Casino. They inquired about the possibility of recovering their lost funds. The complaint was rejected due to the player's failure to request a self-exclusion from PlayZilla Casino and a lack of response to follow-up inquiries. Without sufficient information or communication from the player, the investigation could not proceed.

The player from Austria was frustrated with the delayed payout of €1500, which had been pending since September 5. After nearly a month to complete the KYC process, his withdrawals had not reached him yet. The Complaints Team noted that the player had begun receiving regular payouts, with €2000 already cashed out. However, after failing to respond to further inquiries, the complaint was ultimately closed as 'rejected'.

The player from Greece faced an issue with the casino, which had initially promised instant withdrawals to a Mastercard but then stated that the process would take three days. The Complaints Team extended the investigation period by seven days, but the player did not respond to requests for additional information. As a result, the complaint was rejected due to lack of communication.

The player from Greece faced a delay in receiving a withdrawal made on August 25th from Playzilla Casino, which had not yet been credited to his account despite the casino's stated processing time of 1-3 days. After multiple inquiries, the casino continued to assure him that the funds would arrive soon, but it had exceeded four days. The issue was resolved as the player confirmed that he had received all his winnings. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Austria faced withdrawal denial by the casino, which insisted on verification of prepaid Greenpay cards that could not be provided due to their anonymous nature. Despite multiple attempts to explain the situation, the player received unhelpful responses directing them to other departments. The issue was resolved when the KYC department removed the cards from verification, allowing the player to become verified. The Complaints Team confirmed the resolution and offered further assistance if needed.

The player from Germany had an issue where he won €450 after depositing €250 but encountered account deactivation after requesting a withdrawal. Despite reaching out to customer service via email and live support, he was left waiting for a response. The Complaints Team investigated and found evidence of multiple accounts linked to the player, leading to the conclusion that the casino's actions were justified. Consequently, the complaint was rejected, and the player was advised against such behavior to avoid future issues with casinos.

The player from Greece had made a withdrawal 10 days ago and had not received any communication about verification or the status of the withdrawal. The withdrawal remained pending, and the player was unable to cancel it. After further communication, the issue was resolved, and the transaction was completed successfully. The Complaints Team had facilitated the resolution by addressing the player's concerns with the casino's support.

The player from Germany had requested permanent self-exclusion at Playzilla but had been able to re-enable the account multiple times, resulting in losses of at least €2500. The player found the policy ineffective for managing his gambling addiction. The Complaints Team had extended the response time to gather more information but ultimately had to reject the complaint due to the player's lack of response to inquiries.

The player from Australia had accrued $13,000 but faced delays with multiple withdrawal attempts. At that time, a $1,000 withdrawal request had been pending for a week, and the support team was unresponsive. The Complaints Team had extended the response time by 7 days, but ultimately, the complaint was rejected due to the player's lack of response to inquiries. As a result, the investigation could not proceed.

The player from Germany requested a 1,000€ withdrawal on 01.07.2024, following previous successful withdrawals. Despite wagering the bonus money correctly, their current withdrawal remained unprocessed. In the live chat, they kept receiving the same responses, and they noted that it shouldn't take that long to process a withdrawal. The Complaints Team advised patience, noting that delays could occur due to verification processes or high volumes of requests. The player confirmed the issue was resolved after 16 days, and the complaint was closed as resolved.

A player from Germany attempted to withdraw €1,300 three months ago, but their account was restricted and the withdrawal was declined. Despite submitting the requested documents, most were not processed, and customer support continued to delay resolution. We requested additional information and communication records from the player to proceed with the investigation. Due to the lack of response from the player, the complaint was rejected.

The player from Ontario had four $1500 withdrawal requests cancelled due to a 'problem with the payment provider.' The casino's support advised them to wait patiently, which caused frustration because the player had over $60000 in their account and faced substantial delays due to a daily withdrawal limit of $1500. The player sought compensation for the cancelled withdrawals and assurance of successful future withdrawals. The complaint was rejected because the player did not respond to the Complaints Team's inquiries, preventing further investigation.

The player from Italy had been facing delays in the withdrawal of her winnings. She had made multiple deposits since April, but the payout process had been held up due to document verification issues. Despite having provided the required documents, her withdrawal was still pending. The casino had asked for additional documents related to her PayPal transactions, which she had provided but claimed were unrelated to her casino deposits. After a month of waiting and our intervention, the casino finally approved her documents and processed her withdrawal.

The player from Switzerland had struggled to withdraw funds from Playzilla due to a recurring error. Despite multiple attempts to reach their support, the player had received no help. The player had not made any successful withdrawals from the casino before and had been experiencing difficulties for almost a month. After the player had contacted our team, we had reached out to the casino to clarify the situation. The casino had apologized for the inconvenience and proceeded to manually payout the player's winnings. The player had confirmed the receipt of his winnings, expressing gratitude for our assistance. The issue had been successfully resolved.

The player from Germany had experienced an issue with the Lucky Pharao game where his winnings were not registered due to a server error. The casino's help chat had been unresponsive when he sought assistance. He also reported frequent issues on the platform based on forum discussions. Despite our efforts to assist, we were unable to proceed further with the case due to the lack of supporting evidence from the player, such as his gaming history. The complaint had been rejected as the 'internal server error' suggested that the player's bet might not have been accepted by the system.

The player from Italy had requested a withdrawal of their 500€ winnings from Playzilla over a week ago but had not received their payment, suspecting the casino of delaying the process. The user's account had not been verified at the time of the complaint. The player later confirmed that they had received their winnings, leading to the successful resolution of the complaint.

The player from Germany had trouble withdrawing funds, with requests routinely cancelled after 3-8 days. Despite a validated account and valid deposit method, issues had persisted. The player also reported inconsistencies in withdrawal limits. The player had a balance of nearly 5000€ and wished to withdraw 4000€ of it. After the player's complaint, the casino had started to process his withdrawals manually. Over several days, the casino had transferred the full amount of 4000€ to the player's account, resolving the issue.

The player from Finland had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The player had experienced difficulties with the withdrawal process, including a technical error and a requirement to deposit and wager an additional €10 using the same payment method, Zimpler. After his complaint, the player reported that the issue had been resolved and he had received his payment. We confirmed the resolution and marked the complaint as 'resolved' in our system.

The player from Norway had been unable to withdraw his winnings due to an account limitation at Playzilla Casino. Despite having contacted the casino's customer support for over a month, his issue had remained unresolved. After submitting the complaint and providing additional information, the player had managed to reach a resolution with the casino independently. We had learned that the player's issue was resolved and his winnings had been successfully paid out. The complaint was then marked as 'resolved' in our system.

The player from Germany had been struggling to withdraw €30 from Playzilla. Despite having contacted customer support multiple times over the previous three weeks, he had not received the money nor any updates. The player was unsure about the KYC verification process and had not made a successful withdrawal previously. The Complaints Team had asked him to provide more details and had forwarded his complaint to Playzilla Casino. The casino had requested the player's bank details for payment. After providing these details, the player confirmed that he had received his winnings. The issue had been resolved successfully.

The player from Germany had faced two issues: an inability to access the game "Aviator" after a winning streak, and difficulties with withdrawal. Live chat had provided no explanation. The player's account had been deactivated without a clear reason from the casino, hindering him from withdrawing his money. The player had denied earning his winnings through a bonus, and claimed the casino had conducted unusual transactions on his behalf. Despite attempts to resolve the issue, the player's account remained frozen and his withdrawal requests were continually denied. The casino had requested additional information from the player for withdrawal, but it appeared the player had lost all his money in the meantime. The player's lack of response led us to reject the complaint due to non-cooperation.

The player from Finland had requested Playzilla to cancel his account closure and set a deposit limit. He had managed to increase his balance to over 600 Euro before the casino closed his account and stopped responding to his emails. His account had not required verification and was closed approximately 6 hours after his request. The player had felt the account should have been closed earlier to prevent further deposits and gameplay. The casino, however, had followed its rules and processed the account closure after his self-exclusion request. The player later confirmed that he had been able to withdraw the remaining balance from his account. The issue had been successfully resolved with the casino paying out the remaining balance.

A player from Germany deposited 70 Euros on a casino but encountered an issue in a session of Lucky Pharao where, after a win of 34 Euros, an error occurred and the winnings were not credited. Despite contacting support, the issue is yet to be resolved, leading the player to question if this could happen with larger sums.

The player from Italy had had difficulties getting account verification and a withdrawal of winnings of 6500 euros from Playzilla Casino. After he had sent all requested documents, his account was suddenly closed, because of deposits made by a third-party payment method. The player admitted to having used his friend's card for some deposits. Despite having provided all requested documents, including proof of authorization from his friend, the casino had closed his account. We had concluded that the use of a third-party payment method had violated the casino's terms and conditions and anti-money laundering policies. Despite understanding the player's frustration, we could not assist further due to the violation of these policies. The complaint was therefore rejected.

The player from Germany had made a withdrawal request of €800 after successfully complying with the bonus terms. Despite having provided all required identification documents for verification, the player had faced issues with his credit card transaction list, which the casino had rejected twice because it only showed outgoing payments. The player had provided detailed explanations to the casino but was repeatedly removed from the chat. After the Complaints Team intervened and communicated with the casino, the player's verification was completed and the pending withdrawal was processed. However, the payout amount was reduced to €300 as the player had continued to play with the rest of the funds. The casino then blocked the player's account after verification and payment. Despite this, the player confirmed receipt of the money and the issue had been resolved.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After the Complaints Team advised him to wait for the standard processing time and cooperate fully with the casino, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as 'resolved'.

The player from Brazil successfully verified his ID and address over a two-week period, but has been experiencing difficulties verifying his bank statement over a month. Despite multiple submissions and contact with support who requested an unaltered, PDF-format statement, his document keeps being rejected. The complaint was rejected as the player lost his balance during verification.

The player from Germany had reported an unauthorized withdrawal of €30 from his card and was subsequently logged out of his account, which still had a €181.25 withdrawal request and active coupons. The Complaints Team had requested further details from the player, including information on the unauthorized withdrawal, KYC verification status, previous withdrawal history, and any communication from customer support regarding the account block. However, the player did not respond to these inquiries. As a result, we could not investigate the issue further and had to reject the complaint.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later informed us that he received his winnings, therefore, we were able to close this complaint.

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy faces an issue with depositing money via Direct Bank Transfer. Despite the casino stating it would take three days for the credit to be credited, the player claims that the method was labeled as 'instant'. The player later informed us that the deposit has been credited to his account and the complaint was closed as resolved.

The player from Hungary requested a payout on June 23 but the transaction has gone missing, and the casino is not responding to emails. The account is currently active and the player has proof of the missing payment. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany accepted a loyalty bonus of 80 euros, and according to the casino, there are no payout or betting limits. After playing, the player's balance grew to 5,800 euros which they were told would be paid out to them. However, despite fulfilling the wagering requirements, payout has not yet been received. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia has withdrawal issues after winning 60,000, receiving only 3,200. They have contacted support multiple times and are waiting to hear back from the financial department, who suggested it might be a bank issue. We rejected the complaint because the player didn't respond to our messages and questions.

On April 14, 2023, at 9:03 AM, the player's online casino account balance was $17,676. Just one minute later, at 9:04 AM, the balance dropped to $13,606. The player is willing to provide screenshots as evidence that it is impossible to gamble $4,000 within a minute. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing account verification. The player confirmed he received a withdrawal from the casino after his verification was complete.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany won from a bonus, but his winnings were confiscated, and his deposit was returned. After the investigation, the issue was resolved, and the player received the payment. The complaint was closed as "resolved".

The player from Brazil had his winnings confiscated by the casino due to allegations of breaching the casino’s terms and conditions. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Uzbekistan is experiencing difficulties withdrawing her winnings due to ongoing verification. We've contacted the casino and were informed that the verification process is finally successfully completed and the player is paid out. dinarbdull2022 confirmed that she has received her winnings so we closed the complaint as resolved.

The player's requested a refund as he experience multiple issues with the casino. The casino explained that there was a problem resetting the player's password and apologized for the situation the player had faced. They also stated that they would return the player's balance via a manual payout. The player confirmed receipt of the payment, and the issue was resolved.

The player from Hamburg has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy was experiencing difficulties withdrawing their winnings due to ongoing verification. The player received payments approximately 3 weeks after submitting the withdrawal request. The complaint is resolved.

The player's account was blocked for an unknown reason. His account was temporarily closed due to ongoing verification and was later fully verified. The complaint was rejected because the player did not respond to our messages and questions.

The player from Germany requested 2 withdrawals 5 weeks ago, but they hadn't been processed. The casino responded to apologize for the delay and stated that the payments had been processed. The player received the payments in due course and the issue was resolved.

The player from Germany complained about the lengthy verification process. The player was asked to provide the casino with specific documents as part of additional verification. The player received all disputed funds after the additional verification was complete. The complaint is resolved.

The player from Italy complained about the lengthy verification process. In the meantime, he lost a significant part of the disputed funds by playing in the casino. Later, after the casino confirmed that the account is fully verified, the player received the remaining funds from the pending withdrawal. The complaint is resolved.

The player from Germany is dissatisfied with the withdrawal process. They tried to make a withdrawal by bank transfer but it was unsuccessful. The player then had to register and create an account with a different payment provider, and then was able to receive payment.

The player from Germany has been experiencing difficulties withdrawing their winnings for more than two weeks. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Austria had a pending withdrawal since December 16th and only received requests for patience from chat support, despite their friendliness. The issue was resolved with the player's winnings being transferred successfully after further communication. The player confirmed that KYC verification had not been requested prior, and there had been no previous successful withdrawals. The Complaints Team marked the complaint as resolved and expressed appreciation for the player's cooperation.

The player from Italy reported a double deposit issue where 90 euros were withdrawn from her account—45 euros allegedly rejected and then charged again, resulting in a debt. Although the casino initially acknowledged the error and promised a refund, they later claimed there were still unresolved issues with the payment provider. The player felt wary and believed this situation might constitute fraud. The issue was resolved with the player's money returned, and the complaint was marked as 'resolved' in the system.

The player from Germany had deposited 40€ and increased his balance to 3000€, with 1500€ in his account and three pending 500€ withdrawal requests. Despite completing the verification process and uploading all required documents, he faced issues with an empty document upload section and had not received further communication from the support team. We advised the player to clear his cookies, cache, and browser history, and to contact support again. Eventually, the player received all his winnings totaling 3000€, and the complaint was marked as resolved.

The player from Germany had requested a withdrawal of 303.85 euros from Excitewin Casino on December 10th, but after 10 days, the funds remained in a 'pending' status with no updates provided. Despite reaching out daily, he received the same generic responses without resolution. After extensive communication and document submissions, including proof of address and identity verification, the player finally received his winnings after 37 days. The issue was marked as resolved by the Complaints Team, who facilitated the resolution process.

The player from Switzerland had requested a withdrawal of 500 euros three weeks ago, but the first payout was canceled for unspecified reasons. A renewed payout request remained pending despite the player being fully verified and having made multiple inquiries. The complaint was resolved when the player received the first 500 euros payout, and it was clarified that withdrawals were limited to 500 euros at a time. The case was marked as resolved, with the player being encouraged to reach out if further issues arose.

The player from Germany was unable to withdraw funds from the casino due to a new deposit requirement. After making a recent deposit of 2,600€, the casino stated that this amount had to be wagered before any withdrawals could be made, effectively freezing previous winnings of over 2,500€. The issue was resolved when the player was informed that since his earlier deposits had been fully wagered, he could now withdraw his balance without issues. The Complaints Team recommended withdrawing balances before making significant new deposits to avoid similar situations in the future.

The player from Australia had deposited over $2,000 and won $3,600. When attempting to withdraw the winnings, the player's account was disabled for verification. After one week, conflicting withdrawal limits were given by different support agents, which caused delays in the process. Screenshots had been provided. The issue was resolved after the player received all pending withdrawals, totaling $744, after four weeks of waiting. The complaint was marked as resolved by the Complaints Team.

The player from Germany had faced issues with a withdrawal of 500 euros from an online casino. The withdrawal, initially processed, was later rejected by the bank as the casino operators did not possess a German license. The player had made several attempts to contact the casino but was unsuccessful in withdrawing his funds. After submitting a complaint and providing relevant communication records, the issue had been taken over by the Complaints Team. The casino had been invited to provide their perspective on the situation. Finally, the player confirmed that the funds had been credited back to his account, leading to the resolution of the complaint. We had thanked the player and the casino for their cooperation.

The player from Germany had his account suddenly disabled by the casino after he attempted to cash out 800 Euros, a portion of his total winnings of 3,300 Euros. The disabling of his account was not accompanied by any explanation or notification. After the player had reported the issue, we had reached out to the casino for clarification. The casino had responded by stating that the account was undergoing a routine check. After three weeks, the player had informed us that his account was reactivated. We had subsequently marked the complaint as 'resolved'.

The player from Finland had experienced a delayed withdrawal from an online casino. Despite having provided all necessary documents and bank statements, the casino had not proceeded with the payment. The player had communicated with the casino multiple times but the issue had remained unresolved. We had intervened and requested the casino to provide a transaction reference number. After the casino had provided the reference number, we asked the player to verify the transaction with her bank. Following these steps, the player had finally received her withdrawal. The player had expressed dissatisfaction with the casino's service and decided not to play there again.

The player from Lower Saxony had struggled with Excite Win Casino. When he attempted to withdraw 500 euros of his winnings, the casino claimed he had violated terms and conditions by using a bonus without a deposit and canceled his withdrawal. The player confirmed that the funds had been re-credited back to his account, but he lost them while gambling. We had concluded the complaint as resolved since the casino had re-deposited the funds back to the player's account and the player had confirmed the same.

The player from Finland had an active self-exclusion in another casino due to a gambling problem. The player believes that they should have been banned from this casino too. The player later confirmed that the issue was resolved.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The casino has not responded to the complaint, and it was closed as "unresolved".The complaint was reopened, the play was paid and the complaint was closed as "resolved".