Playzilla Casino Review

The player from Germany had made a withdrawal request of €800 after successfully complying with the bonus terms. Despite having provided all required identification documents for verification, the player had faced issues with his credit card transaction list, which the casino had rejected twice because it only showed outgoing payments. The player had provided detailed explanations to the casino but was repeatedly removed from the chat. After the Complaints Team intervened and communicated with the casino, the player's verification was completed and the pending withdrawal was processed. However, the payout amount was reduced to €300 as the player had continued to play with the rest of the funds. The casino then blocked the player's account after verification and payment. Despite this, the player confirmed receipt of the money and the issue had been resolved.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After the Complaints Team advised him to wait for the standard processing time and cooperate fully with the casino, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as 'resolved'.

The player from Brazil successfully verified his ID and address over a two-week period, but has been experiencing difficulties verifying his bank statement over a month. Despite multiple submissions and contact with support who requested an unaltered, PDF-format statement, his document keeps being rejected. The complaint was rejected as the player lost his balance during verification.

The player from Germany had reported an unauthorized withdrawal of €30 from his card and was subsequently logged out of his account, which still had a €181.25 withdrawal request and active coupons. The Complaints Team had requested further details from the player, including information on the unauthorized withdrawal, KYC verification status, previous withdrawal history, and any communication from customer support regarding the account block. However, the player did not respond to these inquiries. As a result, we could not investigate the issue further and had to reject the complaint.

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later informed us that he received his winnings, therefore, we were able to close this complaint.

The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy faces an issue with depositing money via Direct Bank Transfer. Despite the casino stating it would take three days for the credit to be credited, the player claims that the method was labeled as 'instant'. The player later informed us that the deposit has been credited to his account and the complaint was closed as resolved.

The player from Hungary requested a payout on June 23 but the transaction has gone missing, and the casino is not responding to emails. The account is currently active and the player has proof of the missing payment. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany accepted a loyalty bonus of 80 euros, and according to the casino, there are no payout or betting limits. After playing, the player's balance grew to 5,800 euros which they were told would be paid out to them. However, despite fulfilling the wagering requirements, payout has not yet been received. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia has withdrawal issues after winning 60,000, receiving only 3,200. They have contacted support multiple times and are waiting to hear back from the financial department, who suggested it might be a bank issue. We rejected the complaint because the player didn't respond to our messages and questions.

On April 14, 2023, at 9:03 AM, the player's online casino account balance was $17,676. Just one minute later, at 9:04 AM, the balance dropped to $13,606. The player is willing to provide screenshots as evidence that it is impossible to gamble $4,000 within a minute. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing account verification. The player confirmed he received a withdrawal from the casino after his verification was complete.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany won from a bonus, but his winnings were confiscated, and his deposit was returned. After the investigation, the issue was resolved, and the player received the payment. The complaint was closed as "resolved".

The player from Brazil had his winnings confiscated by the casino due to allegations of breaching the casino’s terms and conditions. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Uzbekistan is experiencing difficulties withdrawing her winnings due to ongoing verification. We've contacted the casino and were informed that the verification process is finally successfully completed and the player is paid out. dinarbdull2022 confirmed that she has received her winnings so we closed the complaint as resolved.

The player's requested a refund as he experience multiple issues with the casino. The casino explained that there was a problem resetting the player's password and apologized for the situation the player had faced. They also stated that they would return the player's balance via a manual payout. The player confirmed receipt of the payment, and the issue was resolved.

The player from Hamburg has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Finland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Rhineland-Palatinate has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy was experiencing difficulties withdrawing their winnings due to ongoing verification. The player received payments approximately 3 weeks after submitting the withdrawal request. The complaint is resolved.

The player's account was blocked for an unknown reason. His account was temporarily closed due to ongoing verification and was later fully verified. The complaint was rejected because the player did not respond to our messages and questions.

The player from Germany requested 2 withdrawals 5 weeks ago, but they hadn't been processed. The casino responded to apologize for the delay and stated that the payments had been processed. The player received the payments in due course and the issue was resolved.

The player from Germany complained about the lengthy verification process. The player was asked to provide the casino with specific documents as part of additional verification. The player received all disputed funds after the additional verification was complete. The complaint is resolved.

The player from Italy complained about the lengthy verification process. In the meantime, he lost a significant part of the disputed funds by playing in the casino. Later, after the casino confirmed that the account is fully verified, the player received the remaining funds from the pending withdrawal. The complaint is resolved.

The player from Germany is dissatisfied with the withdrawal process. They tried to make a withdrawal by bank transfer but it was unsuccessful. The player then had to register and create an account with a different payment provider, and then was able to receive payment.

The player from Germany has been experiencing difficulties withdrawing their winnings for more than two weeks. We rejected the complaint because the player didn't respond to our messages and questions.