The player from Portugal had two pending withdrawals on the Slotuna site, one dating back to March 25, which had not been processed despite previous withdrawals being successful. He had contacted support but continued to receive generic responses regarding delays. The issue was resolved, and he received his winnings. The complaint was marked as 'resolved' in the system.
Slotuna Casino - Player’s withdrawals are delayed.
Amount: €610
Slotuna Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
Public
Public
2 weeks ago
Good morning,
I have two withdrawals pending on the Slotuna site, one of them since 25/03.
The first 2 withdrawals were processed correctly (3 to 5 days).
After that, I've been waiting for it to be processed since 25 March.
The answers from support are practically always the same, delays in withdrawals, but I don't think that so much time is justified.
My account says it doesn't need verification.
There are two withdrawals, one on 25/03 (330€) and the other on 27/03(280€).
I'm asking for your help in trying to get the money.
Thank you.
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2 weeks ago
Dear zewers,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
Have you selected the same payment method for your withdrawals as you used for depositing?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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2 weeks ago
Translation
Good afternoon Veronika,
Have you ever made a successful withdrawal before? Yes, twice
Did you accumulate your winnings with or without an active bonus? No bonus, real money
Did you select the same payment method for your withdrawals as you used to deposit? Not sure.
Thank you
Edited
Automatic translation:
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2 weeks ago
Translation
Good afternoon.
I've already received the money.
you really are spectacular !!!
thank you
Automatic translation:
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2 weeks ago
Dear zewers,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika Fritz
Casino.Guru
