The player from Brazil requested two withdrawals less than two weeks prior to submitting this complaint. They have not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Rabona Casino - Player’s withdrawal has been delayed.
Amount: 1,400 R$
Rabona Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I made a withdrawal request in the amount of R$1400 on 01/15/2022, on 01/18/2022 I entered the system to find out what the useful period for payment was, they told me it was 3 days. Today is 01/20/2022 and I still haven't received my withdrawal, I contact support and they just roll me up. Disregard for the user and customer. Bad platform, do not recommend.
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1 year ago
Dear rixard68,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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1 year ago
Translation
I requested the withdrawal before 01/15/2023, so I already considered these withdrawals. Besides, when I contacted the support provided by the Casino Rabona platform, they told me that the withdrawal would take a maximum of 3 business days. A week went by and I didn't even see the color of the booty. This is slutty, because support does not solve anything.
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1 year ago
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One more observation, I had sent my Digital CNH for account verification. They simply canceled my check, didn't give me any response and are asking again. Bad support, they will leave me withholding my value. Anything, just give me back everything I deposited on this platform, which goes beyond the amount I would withdraw.
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1 year ago
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I made the withdrawal request on 01/15/2023 and still haven't received it. I was asked for ID verification, bank statement and proof of residency. But they are not accepting my proof of residency, which is the bank statement with my address and everything, the statement I requested from my bank manager. They refused and even threatened to cancel my account. Attached is the threat they sent me, and also the documents I sent them, as well as my print requesting my data to the bank management.
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1 year ago
Thank you for your reply, rixard68. Did the casino clarify what was wrong with your bank statement? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
