The player from Germany is inquiring about sports betting and licensing issues. Since this was not something we could help with, we were forced to reject this complaint.
Rabona Casino - Player is asking for help.
Amount: €1,000
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, everyone,
How can it be that Rabona can offer sports betting in Germany, although this casino does not have a license in Germany?
Automatic translation:
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2 years ago
Dear Schollcenter76,
Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. We also do not solve complaints regarding licensing authorities. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.
Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Yes, quite simply, I deposited 1000 EUR, although I should be blocked for Germany in Germany. Therefore, the deposit should not be possible at all. I think that's why Rabona doesn't have a license in Germany.
Automatic translation:
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2 years ago
Please note that casinos can accept players from any country as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. I can only recommend that you do better research next time and only create accounts in casinos that hold the license you require.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
