Rabona Casino - Player’s deposit has never been credited to their casino account.

Hallo, ich habe 350€ eingezahlt es wurde vom Bankkonto abgebucht (eingezahlt mit giropay) screenshot vorhanden, mir wurde nur gesagt sie geben es weiter nach 5 Tagen war das Geld immernoch nicht auf dem Spielkonto oder wieder auf meinem Bankkonto. Nachdem ich jetzt jeden Tag im Support angefragt habe bekam ich eine mail das die Einzahlung fehlgeschlagen, sie können nichts tun wie bitte ???????

Dear andreasbreininger,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not a receiver.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hallo, ja das Fall wurde geöffnet meiner Bank, das Geld wurde auf Rabona überwiesen!!!! Ich hatte schonmal so ein Fall das Geld war am nächsten Werktag auf dem Spielkonto, hier wird man im Stich gelassen. Zahlst ein wenn du Glück hast ist es Geld da wenn nicht, dann nicht.

Thank you, andreasbreininger, for the payment receipts. Do I understand correctly that you've deposited €300 in three separate transactions, €100 each (all dated 13.12.2021)?

Hallo, ja 3x 100€

11.12 01:55Uhr

11.12 22:03Uhr

13.12 00:19Uhr

je 100€

I fully understand your frustration, andreasbreininger. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account or put back into your bank account. Therefore, I will set the timer for additional 10 days and if there’s no development by the 30th, we will intervene. Let’s stay positive and wait for the good news regarding your deposits. Thank you in advance for your patience.

PS: I have corrected the disputed amount from €350 to €300.

Hallo, es hat sich immernoch nichts getan mein Geld ist nicht angekommen!!

Thank you very much, andreasbreininger, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear andreasbreininger,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Rabona Casino to join this thread and participate in the resolution of this complaint.

Danke

Dear all,

Thank you for reaching out!

Be informed that the three deposits described above were credited to the gaming balance in full after account closure. We informed the customer and he decided to re-open the account to use the funds.

We hope this clarified the case!

Please let us know if you have any questions or comments.

Best regards,

Rabona.com

Thank you, Rabona Casino team, for the reply.

Dear andreasbreininger,

Could you please confirm that the issue has been successfully resolved?

Hallo,

ja richtig das Geld ist angekommen ich habe gesehen das 50€ die immernoch offen sind Überwiesen und wurde auch nicht meinem Spielkonto hinzugefügt

Thank you, andreasbreininger, for the reply. Do I understand correctly that there is still an outstanding payment of €50 that hasn’t been credited to your gaming account?

Hallo, ja die 50€ fehlen noch auf meinem Spielkonto

Thank you, andreasbreininger, for confirming.

Dear Rabona Casino team,

Could you please address andreasbreininger’s concerns? I’m setting the timer for 7 days.

Dear CasinoGuru,

Thank you for reaching out!

We would like to inform you that the above deposit was credited on January 18 and the customer used these funds on January 24 - we kindly ask andreasbreininger to confirm that the issue was resolved.

We hope the above clarified the case and wish you a great weekend!

Should you have any other questions do not hesitate to ask.

Kind regards,

Rabona.com

Ja mein Guthaben wurde gutgeschrieben, trotzdem frech das erst was passieren muss bevor mein Geld auf mein Spielkonto gelangt. So ein schlechtes Casino.

danke casinoguru.

Thank you, Rabona Casino team, for the clarification.

And thank you, andreasbreininger, for confirming and for using the Casino Guru complaint resolution center. The process was more complicated than usual, but I’m glad the issue was sorted out at the end. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru