The player from Brazil had requested a withdrawal from Rabona Casino, but after a delay, he had been asked for verification documents. Despite providing these, his account had been blocked without explanation, preventing access to the withdrawn funds. The player had stated that the winnings were from sports betting. As Casino.Guru focuses on online casino complaints, and we are unable to assist with issues related to sports betting we were forced to close the complaint, and recommended further resources to the player via email.
Rabona Casino - Player’s account has been blocked following a withdrawal request.
Amount: 1,140 R$
Rabona Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
4 weeks ago
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1 month ago
Translation
On the date of 25/02/24, I requested a withdrawal of 1140 reais and after a few days, I contacted customer service to find out the reason for the delay. I was asked to wait for 3 business days, which was fine. However, after a week had passed, I contacted support again and the representative asked if I had sent the verification documentation, which the betting house had not requested thus far. So, I sent all the required documents: ID, transactions, and proof of residence. (These documents were accepted as I was monitoring the verification before they BLOCKED my account, now I can't access it at all.) As of today, 26/03, it's been a month since it was requested, documents sent, account blocked, losses incurred, and NO EXPLANATION given whatsoever.
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1 month ago
Dear mfp23,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
I have been using the Rabona bookmaker for approximately 2 months, these were the first deposits made.
I knew that my account was blocked because I was following the verification process, which was only requested 1 month after my withdrawal request, until then it stated that nothing needed to be done.
The money that is trapped was won from sports betting, I never used deposit bonuses, I was not involved in rollover. It was blocked without any satisfaction from the company or prior reason.
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1 month ago
Thank you for your reply, mfp23. I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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1 month ago
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Are you sure you can't do anything? Here the house has a very high recommendation rating.. Tell me a forum where I can report Rabona so that fewer people fall for this SCAM.
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1 month ago
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Rabona continues to not respond to my emails sent to support, which have been unanswered for more than 15 days. I cannot believe that this Casino is trustworthy, the number of people who have had their account blocked and lost access to funds and deposits are countless. You need to remove her from your website, there is no way she is recommended here and she continues to scam other users. I have all the receipts and they closed the account without giving me any satisfaction, they literally robbed me.
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1 month ago
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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1 month ago
Translation
What data do you need for me to prove that Rabona blocked me just because I had above average earnings? I have bank receipts, images with my withdrawals being canceled automatically via email. The email support is a scam, I have been trying to get in touch since the day I requested the withdrawal (2/25/24) but it is non-existent. What data do you want so that we can move forward and prevent future users from being harmed like me? Tell me what we need to move forward with this, I have all the proof on hand.
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