Rabona Casino - Player’s withdrawal has been delayed.

Hi there,

I've been waiting for my payout since February 12, 2022. I deposited via apple pay and this is not available as a withdrawal method. That's why I selected (Payout to bank account). Every day they promise to get the money within 24 hours. you just get the same reply every day and immediately the chat is closed. According to your terms and conditions, the withdrawal should be processed within 24 hours.

Thank you for your understanding.

Dear Khalaf7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Khalaf7,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.