Rabona Casino - Player is struggling to complete account verification.

Trying to withdrawl. I sent I. My id. Haven’t heard back from them in 3 days. I had two pending withdrawals but both we cancelled by them. When I try again it says Withdraw action is restricted from group

Dear ants123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Nevertheless, since you requested the withdrawal and submitted your documents just three days ago, I'm sure that they will be verified in a few working days.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I sent my id. I have been waiting for 4 days for them to confirm it. I had two pending. Withdrawals. They cancelled both today and when I tired again I got this error

top right corner

Have you received confirmation about a successful account verification already, or it's still in progress?

Dear ants123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.