Rabona Casino - Player’s withdrawal request is delayed.

I deposited 200€ and played at this casino, I didn't accept any bonus, I played with my own money. I made two withdrawals of 360 and 140 for a total of 500€. on 12/21/2023 I made both withdrawals, but it still shows pending, today we are on 12/26/2023. on the chat he tells me to wait. that

Hello ovidiumichiu07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is this your first ever withdrawal request in the casino? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

the account is not verified, I asked for this on the website on the chat, and they told me that the verification is not necessary yet, Yes, this is my first withdrawal, 2 amounts 360 and 140. on my chat, I got an answer today

currently not asking for verification

hello, I live in Spain and I played in this country at Rabona Casino

on the chat on the website, they keep postponing me daily that they will send me the money, but I don't receive a single penny, the sums of money are still pending

everyone beware of .Rabona Casino when you withdraw the money he will talk. I withdrew on the 21st, today we are on the 28th and I haven't received a single penny, the amount withdrawn appears in pending

Hello ovidiumichiu07,

As stated above, withdrawals may take up to 14 days so please let us know by the end of next week if there's been any update in the payouts.

solved, I received the money

can you close the case please

Dear ovidiumichiu07,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru