The player from the United Kingdom is facing delays in withdrawing their winnings. Despite placing a withdrawal request on 12/21/2023, as of 12/26/2023 the status is still pending. The casino's customer support advises to wait. The complaint was resolved as the player got paid out.
Rabona Casino - Player’s withdrawal request is delayed.
Amount: £500
Rabona Casino
Safety Index:HighSafety Index
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8.0
Rabona Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
12 months ago
I deposited 200€ and played at this casino, I didn't accept any bonus, I played with my own money. I made two withdrawals of 360 and 140 for a total of 500€. on 12/21/2023 I made both withdrawals, but it still shows pending, today we are on 12/26/2023. on the chat he tells me to wait. that
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12 months ago
Hello ovidiumichiu07,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is this your first ever withdrawal request in the casino? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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12 months ago
the account is not verified, I asked for this on the website on the chat, and they told me that the verification is not necessary yet, Yes, this is my first withdrawal, 2 amounts 360 and 140. on my chat, I got an answer today
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11 months ago
on the chat on the website, they keep postponing me daily that they will send me the money, but I don't receive a single penny, the sums of money are still pending
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11 months ago
everyone beware of .Rabona Casino when you withdraw the money he will talk. I withdrew on the 21st, today we are on the 28th and I haven't received a single penny, the amount withdrawn appears in pending
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11 months ago
Hello ovidiumichiu07,
As stated above, withdrawals may take up to 14 days so please let us know by the end of next week if there's been any update in the payouts.
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11 months ago
Dear ovidiumichiu07,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
