The player from Greece encountered issues when attempting to withdraw funds, as he received a message without any answers from representatives regarding his inquiries. We attempted to clarify the situation by asking the player for details about his withdrawal requests, verification status, and gaming activity. However, due to the player's lack of response to our messages and reminders, the complaint was closed without further investigation or resolution. The player was informed that he could reopen the complaint if he chose to resume communication.
Spinanga Casino - Player faces delayed withdrawals.
Closed
Our verdict
Player stopped responding
Amount: €400
Spinanga Casino
Safety Index:HighCase summary
Discussion
Sensitive attachment
Sensitive attachment
3 weeks ago
Translation
Every time you ask to speak to a representative about your money, this message comes up without giving you any answer about your withdrawal.. it's a shame that such a good casino has such problems with withdrawals..
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When exactly did you submit your withdrawal requests?
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification at this casino?
- Did you accumulate your winnings with or without a bonus?
- What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear Dexter420,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
