Vera&amp;John Casino Review

Show company details

Payment methods

Show all (25)

Withdrawal limits

Not Limited for EUR

Owner Dumarca Gaming Ltd

Established 2011

Estimated annual revenues

> $20,000,000

Licensing Authorities

Malta (MGA)

OverviewBonusesUser reviews233Safety Index explainedDiscussion21Payment methods25

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Vera&John Casino Review

Our independent casino review team has taken a detailed look at Vera&John Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Vera&John Casino scored a High Safety Index of 8.8, which makes it a recommendable option for most players in terms of fairness and player safety. Continue reading our Vera&John Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of Vera&John Casino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Vera&John Casino, we have looked closely into the Terms and Conditions of Vera&John Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

Vera&John Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we know, no relevant casino blacklists include Vera&John Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

In our comprehensive review of all relevant aspects, Vera&John Casino has attained a High Safety Index of 8.8. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Vera&John Casino is related to 7 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Vera&John Casino.

Vera&John Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Vera&John Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Vera&John Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 1 complaints directly about this casino in our database, as well as 8 complaints about other casinos related to it. Because of these complaints, we've given this casino 43 black points in total, out of which 11 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Vera&John Casino user feedback and reviews

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Vera&John Casino has a Great User feedback score based on the 233 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Vera&John Casino company data and licenses

Vera&John Casino is owned by Dumarca Gaming Ltd and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.

Vera&John Casino has a gambling license issued by Malta Gaming Authority in Malta.

Win and withdrawal limits, payment options

Vera&John Casino accepts deposits via 25 payment methods. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Trustly, American Express, Boleto Bancario, Bitcoin (BTC), Online bank transfer, AstroPay, Bank transfer, Rapid Transfer, Vega wallet JP, Jeton, VenusPoint, MuchBetter, JCB, Litecoin (LTC), Ethereum (ETH), Bitcoin Cash (BCH), Ripple (XRP), iWallet, Pay4Fun.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
Unlimited	EUR 1,000,000 per spin

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Vera&John Casino.

Language	Website	Customer support	Live chat
English
Portuguese
Finnish

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Vera&John Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Vera&John Casino as fast and professional.

Vera&John Casino slots and casino games

Vera&John Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games.

Games from 64 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Amaya, iSoftBet, Nextgen Gaming, ELK Studios, Push Gaming, Eyecon, Wazdan, Lightning Box, Red Rake Gaming, Leander Games, Rabcat, Booming Games, Realistic Games, Relax Gaming, Jelly, PearFiction Studios, Ino Games, Fantasma Games, Oros Gaming, Playzido, Indigo Magic, Win Fast, Wishbone, Alchemy Gaming, Nailed it! Games, Fortune Factory Studios, Gamomat, Northern Lights Gaming, Bragg Gaming, RAW iGaming, Bang Bang Games, Bet Digital, Foxium, Buck Stakes Entertainment, Crazy Tooth Studio, Infinity Dragon Studios, Gameburger Studios, Atomic Slot Lab, Gamevy, AvatarUX, Neko Games, Gold Coin Studios, Blue Guru Games, Kalamba Games, Golden Hero, Aurum Signature Studios, Core Gaming, Just For The Win, Light & Wonder, 4ThePlayer, Hacksaw Gaming, AreaVegas.

Vera&John Casino bonus offers and codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Vera&John Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: In case you are looking for more information about this casino's bonus offers, visit our Vera&John Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (25)

Withdrawal limits

Not Limited for EUR

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

No crash games

Language options

English website

All languages (3)

English customer support

English live chat

Game providers
Show all (64)
Game providers (64)

CASINO SCREENSHOTS

Positives

Popular progressive jackpot slots
Daily slots tournaments
Huge selection of game providers
Live dealer games are available
Good reputation after its setup in 2011

Negatives

Live chat support is not available 24/7
Just for players from few countries

Interesting facts

Huge casino popular worldwide

Author & Guarantor: Burak Onder Last updated: 09 Feb 2024 Anything incorrect or missing? Let me know

Vera&John Casino bonuses

Browse all bonuses offered by Vera&John Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Vera&John Casino

This is a place to share experience with Vera&John Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 233 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

Emily_R22

Novice

Sweden

• 1 month ago

This casino shines in rewarding loyal players with an appealing cashback system and frequent promotions. However, the technical issues, especially during peak times, and the lack of mobile optimization hold it back from being a top-tier option. It’s great for regular players who can overlook these flaws.

Great loyalty program
cashback promos
regular updates

rashes during peak hours
poor mobile compatibility

Toby1975

Novice

Japan

• 9 months ago

There are frequent bonuses and the wagering requirements are 10x, which is pretty good compared to other sites. However, please note that this may only be the case in Japan, but if you use bank withdrawal, it will take between half a month and a month from the time you apply until the money arrives. At first, I thought it was just a lot of people withdrawing money temporarily, but recently the situation has been the same.

billpo330

Novice

Sweden

• 1 year ago

what I really like is their bonuses what is quite usefull. Also there aren't any erorrs and the support team is quite fast. very good games and designes.

falusantos

Junior Adept

Brazil

• 1 year ago

At first you may not like the design of the site, as it is still an old template. But this design they make up for in efficiency and customer service.
I had played at the casino before, as it was very clear about the terms and conditions, and I recently made a profit of around 200X the value of my deposit, in addition to a huge list of games from the provider that I think is the best on the market, Play 'n Go.
What VJ is doing should be an example for other platforms, without bureaucracy, without testing the customer's patience. You won, congratulations! You lost, congratulations too!

Various game providers;
Vários provedores de jogos;
Fast customer service, even faster withdrawals;
Atendimento ao cliente rápido, saques mais rápidos ainda;
Various payment methods;
Vários métodos de pagamentos;
Clear and fair terms and conditions.
Termos e condições claros e justos.

Website with old design.
Site com design antigo.

kirito777

Visitor

Japan

• 1 year ago

The most popular casino in the country, which didn't impress me. Nothing surprising, the usual bonus programmes, the simplest support, primitive games. Payouts are spot on, sometimes you have to wait longer than usual, which is not a plus. Maybe there were high expectations, which the casino failed to meet. Seems to me the casino deserves a solid 3

HERNANE

Advanced Novice

Brazil

• 1 year ago

Great wonderful Casino only they are not giving me 100% bonus anymore after I won an amount in the Casino. everything works the slots the chat in real time everything wonderful plus give me more bonus verajohn because i don't make deposits no bonuses free spins i don't want hernane da silva mota hsm6656@gmail.com

Perfect, there's nothing wrong with fast withdrawal, wonderful machines that I like the most are the playngo games
Perfeito não tem nada de errado saque rápido máquinas maravilhosas que eu gosto mais são os jogos da playngo

There is nothing negative about this Casino, only that bonuses are not giving me any more so I am not playing looking for alternative bonuses in other casinos
Não tem nada de negativo neste Casino só que bônus não estão me dando mais aí eu fico sem jogar procurando alternativa de bônus em outros casinos

Patrik3990

Advanced Novice

Austria

• 1 year ago

I was very enthusiastic about Vera U d John unfortunately there is no more in my country (AUSTRIA)
But maybe someone can help me I want to contact this casino because I need my account details but I can't open them in my old web site

Tournaments are very interesting as is the bonus system
Tuniere ist sehr interessant genau so wie das bonus System
Very nicely furnished
Sehr lieb eingerichtet

Can't say anything negative
Kann KEINE negativen Sachen sagen

Mizugazi

Novice

Japan

• 1 year ago

One of the most popular casinos in Japan, encountered at every turn. I decided to try it a couple of weeks ago. From the pluses is a good selection of games, high RTP, nice support. Out of the minuses was a long withdrawal process.

Helenl

Novice

Sweden

• 2 years ago

Overall a good place to play slots and games but verification is slow.

verification is slow

MittMuru

Novice

France

• 2 years ago

Really fast payouts, a good site, and a large amount of games! The support is not really nice to you sometimes tho, besides that it's a good place to spend your time.

casinohater

Junior Apprentice

Japan

• 2 years ago

Verification is slow and I don't feel like paying, so I can't be fooled by Japanese people.

maison55

Visitor

Japan

• 2 years ago

If you win, you will have a difficult habit and all will be confiscated.
And if you make a complaint, you will be threatened to take legal action.

Safety Index of Vera&John Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Vera&John Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.8/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Vera&John Casino and related casinos (31)

31All2Opened9Not solved4Solved16Rejected

Complaints directly about Vera&John Casino

Waiting for casino to reply

3d 18h 4m 28s

Disputed amount: 1,000 ₮

Player’s account has been closed without reason.

The player from Japan faces indefinite suspension from Vera&John Casino without clear reason or evidence of violating terms of service. After making several withdrawals and submitting required documents, the player’s account is permanently suspended, and their balance is confiscated.

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Submitted: 06 Dec 2024

Case opened Current status

Waiting for player to reply

5d 21h 14m 24s

Disputed amount: $2,800

Player's funds have been confiscated and account closed.

The player from Japan successfully met the withdrawal requirements after winning $2,500 but had their funds confiscated and account frozen without explanation, after providing the necessary identity verification and cryptocurrency address.

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Submitted: 24 Nov 2024

Player stopped responding

Disputed amount: $1,864

Player’s withdrawal at Vera & John Casino has been delayed.

The player from Japan had requested a withdrawal of $1864.48 from Vera & John Casino on July 30, 2024, which had been immediately approved. Despite having contacted customer support multiple times, the funds had not been received as of August 6, 2024. The casino had cited payment processor delays, but the player had suspected they were avoiding payment due to a cash shortage. The complaint had ultimately been rejected due to the player's lack of response to the Complaints Team's inquiries, which had prevented further investigation.

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Submitted: 05 Aug 2024

Unjustified complaint

Disputed amount: $10,000

Player’s withdrawal has been confiscated.

The player from Japan had won $10,000 playing slots without using any bonuses, but the withdrawal was confiscated. The player sought an explanation and the processing of the withdrawal. The Complaints Team had contacted the casino for clarification, and the casino confirmed that the player's account had been flagged for fraudulent activity, which led to the confiscation of winnings and account closure. Based on the evidence provided by the casino, the Complaints Team concluded that the actions taken by the casino were justified, and the complaint was rejected.

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Submitted: 01 Aug 2024

Player stopped responding

Disputed amount: ¥32,158

Player’s deposit has been delayed.

The player from Japan had transferred ¥32,158 to the casino on July 9th, but the credit was not reflected in their account. Despite providing the transaction ID and screenshots from PayPay Bank multiple times, the issue remained unresolved after three days. The Complaints Team had extended the investigation period multiple times and requested additional documentation from the player. However, due to a lack of response from the player, the complaint was rejected.

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Submitted: 11 Jul 2024

Player stopped responding

Disputed amount: ¥760,000

Player's winnings have been confiscated.

The player from Japan reported that the casino had unjustly confiscated 760,000 Yen. The casino did not allow them to withdraw high dividends immediately after depositing, which ultimately led to the confiscation of the remaining funds. The casino claimed the account was locked due to suspicious activity and a breach of terms and conditions. We requested evidence from the casino but received none due to their privacy policy. Without evidence, we advised the player to submit a complaint to the relevant gaming authority. The complaint was closed as the player did not respond further.

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Submitted: 08 May 2024

Unjustified complaint

Disputed amount: ??

Player accused of collusion seeks evidence or apology.

The player from Japan had received a warning accusing them of collusion with other users. He had requested evidence from the casino but to no avail. He required either the evidence or an appropriate apology from the casino. After investigating, we found that no winnings had been confiscated based on this allegation. As a result, we advised the player to refrain from further engagement with this casino and to be cautious when selecting a new gambling establishment. Due to the circumstances, we were unable to assist further and had to reject the complaint.

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Submitted: 14 Apr 2024

Player stopped responding

Disputed amount: $3,500

Player’s winnings confiscated after account lock.

Player from Japan had his account locked unexpectedly. Initial support communication suggested that the entire balance of $3,000 to $3,500 would be refunded, but only the deposited amount of $250 was returned. The player contests this decision, especially given earlier assurances of a full refund.

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Submitted: 02 Jan 2024

Resolved Our verdict

Case closed

Disputed amount: $20

Player experiences issues with promotional offers.

The player from Japan had an issue with a missing $20 deposit bonus from his account promotions at an online casino. After he lodged a complaint, his communication with the casino was abruptly stopped without any verification. However, the issue was eventually resolved when the casino provided him with free spins. The Complaints Team had since marked the complaint as 'resolved'.

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Submitted: 22 Nov 2023