Slot Mafia Casino Review

Name: Slot Mafia Casino Review
Item: Slot Mafia Casino
Rating: 8.5

8.5/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

Show all (22)

Withdrawal limits

per month

€15,000

per week

€3,000

Owner Hollycorn N.V.

Operator Hollycorn N.V.

Established 2024

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews37Safety Index explainedDiscussion55Payment methods22

Slot Mafia Casino Review

Our independent casino review team has taken a detailed look at Slot Mafia Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Slot Mafia Casino scored a High Safety Index of 8.5, which makes it a recommendable option for most players in terms of fairness and player safety. Continue reading our Slot Mafia Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of Slot Mafia Casino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Slot Mafia Casino, we have looked closely into the Terms and Conditions of Slot Mafia Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

Slot Mafia Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we know, no relevant casino blacklists include Slot Mafia Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

In our comprehensive review of all relevant aspects, Slot Mafia Casino has attained a High Safety Index of 8.5. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Slot Mafia Casino is related to 9 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Slot Mafia Casino. This connection has resulted in an increased Safety Index.

Slot Mafia Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Slot Mafia Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Slot Mafia Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 0 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 377 black points in total, out of which 377 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Slot Mafia Casino user feedback and reviews

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Slot Mafia Casino has a Great User feedback score based on the 38 user reviews in our database. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Slot Mafia Casino company data and licenses

Slot Mafia Casino is owned by and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.

Slot Mafia Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.

Win and withdrawal limits, payment options

Slot Mafia Casino accepts deposits via 22 payment methods. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, Maestro, Bitcoin (BTC), Bank transfer, Rapid Transfer, Binance Coin (BNB), Dogecoin (DOGE), Ethereum (ETH), Interac, PayOp, Cardano (ADA), Bitcoin Cash (BCH), Jetonbank, MiFinity, Litecoin (LTC), Tron (TRX), Tether (USDT), SkinsBack.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 3,000 per week	No win limit
EUR 15,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Slot Mafia Casino.

Language	Website	Customer support	Live chat
English			24/7
German			24/7
Norwegian

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Slot Mafia Casino, account management, withdrawal process, etc. We would say Slot Mafia Casino has an average customer support based on the responses we have received during our testing.

Slot Mafia Casino slots and casino games

Slot Mafia Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 155 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, Betgames, Bullshark Games, Jelly, Fantasma Games, Turbo Games, Platipus, Slotopia, Altente, Phoenix7, RFranco Games, Lucky Streak, Amigo Gaming, Trusty Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, ElCasino (TVBET), JDB Gaming, OneTouch, Galaxsys, Spinthon, Reevo, Bitpunch, Mascot Gaming, Four Leaf Gaming, Spinoro, Amusnet (EGT), Givme Games, Jade Rabbit Studio, PGsoft (Pocket Games Soft), Reel Play, Atomic Slot Lab, TVBet, Slot Factory, RCT Gaming, 100HP Gaming, MGA, OctoPlay, HungryBear, Skywind Group, Ready Play Gaming, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, Peter & Sons, F*Bastards, Live88, Esa Gaming, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Games Global, Reel Web (Playtech), Winfinity, Vibra Gaming, 4ThePlayer, Mplay, AceRun, Smartsoft Gaming, Prospect Gaming, Formula Spin, Swintt, Win Fast, SpinOn, Backseat Gaming, LIVE Solutions, Ad Lunam, Bulletproof Games, Reflex Gaming, BF Games, Ace Roll, Spribe, Gamomat, Expanse Studios, TrueLab Games, Spearhead Studios, NowNow Gaming, RAW iGaming, Bang Bang Games, Betsolutions, Copacabana Games, SlotMill, Onlyplay, Oryx Gaming, Gaming Corps, Nucleus Gaming, VoltEnt, Leap Gaming, Gamebeat, Hölle games, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Retro Gaming, PoggiPlay, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, InOut, PatePlay, Playzia, Barbara Bang, Clawbuster, Rogue Gaming, Triple Cherry, 7Mojos, Hacksaw Gaming, EURASIAN (EA) Gaming, Netgame, Print Studios, Ruby Play, Speedy Tomatoes, Orbital Gaming, Ka Gaming.

Bonuses and codes offered by Slot Mafia Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 5 bonuses from Slot Mafia Casino based on the data from our database.

Note: In case you are looking for more information about this casino's bonus offers, visit our Slot Mafia Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (22)

Withdrawal limits

per month

€15,000

per week

€3,000

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (3)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (155)

Casino screenshots

Positives

Extensive collection of games from multiple providers
Deposits by cryptocurrencies are accepted
Multiple currencies in one account
Live dealer games are available

Negatives

Not all game providers are available for all countries
no deposit bonuses are restricted for players in many countries

Interesting facts

Brand new casino that hasn't been proven by time
Deposits need to be wagered 3x before a withdrawal is requested

Author: Kristina Underwood Last updated: 15 Aug 2025 Anything incorrect or missing? Let me know

Slot Mafia Casino bonuses

Browse all bonuses offered by Slot Mafia Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Slot Mafia Casino

This is a place to share experience with Slot Mafia Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 37 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

Donay552

Bronze

Norway

• 2 weeks ago

The withdrawal limits are very reasonable, accommodating both casual players and high rollers. I never feel restricted when I have a big win and want to cash out. The "Favorites" feature is simple but so useful. I can bookmark all my preferred games and access them instantly without having to search every time. A small touch that makes a big difference.

withdrawal limits

dinV

Bronze

Ireland

• 3 weeks ago

The sound effects when you win are so satisfying! It adds to the excitement and celebration of a win, big or small. The minimum deposit amount is very low, making it accessible for players who just want to try it out without a big financial commitment.

Rahman55

Bronze

New Zealand

• 4 weeks ago

Regular promotions for regular players are a very nice bonus. I receive free spins, cashback, and invitations to exclusive tournaments. It makes you feel special and motivates you to keep playing. Thank you for not forgetting about your existing customers!

Slottys

Gold

Canada

• 1 month ago

This group continually delivers by showing everyone how a casino online should be run.

I deposited a couple of times with a bonus, 2nd time won a very modest amount. Decided to cashout and was verified and paid out within 12 hours.

Fair bonuses
Good games selection
Fast withdrawals
Responsive support

HinoKame

Bronze

Switzerland

• 1 month ago

The bonuses here aren’t just gimmicks — they genuinely enhance the experience. Free spins, cashback, and leaderboard events all add layers of excitement to regular play. Even if the slots aren’t giving huge wins, the ongoing promotions make every session feel rewarding. Combined with the lively interface and friendly vibe, the casino feels like a complete entertainment hub.

nutmeg

Bronze

Austria

• 1 month ago

One of my biggest slot wins came unexpectedly, and I immediately wanted to secure the payout. I had some questions about withdrawal limits and timing, so I contacted support. They responded in minutes, explained every step clearly, and were patient with all my inquiries. Their guidance and efficiency made me feel completely at ease, and it added another layer of satisfaction to my already exciting win.

Piera_788

Bronze

Austria

• 1 month ago

SlotMafia is highly engaging for Mafia fans. Welcome Package + 350 FS, Tuesday Reload, Thursday Triple Cocktail, and Saturday Reload keep play exciting. VIP Program with €30,000 + 1500 FS offers exclusive perks. Lucky Box and Instant Win games add extra fun. Minor gripe: crypto bonus is modest and mobile app occasionally lags during high-traffic times. Still, fast payouts, large game library, and responsive support make SlotMafia a solid and entertaining casino.

Welcome Package
VIP Program
mobile app

Gobills1

Bronze

Canada

• 2 months ago

This is the worst online casino ive ever joined , they let you deposit and deposit but when you cash out they make the wothdrawl process so long ; ive given them eall the information they've asked for and they still refuse to pay me.

They have even told me im verified then told me to send more documents. They are withholding over 10K of my balance and not letting me withdrawl. I HIGHLY RECOMMEND NO ONE TO SIGN UP WITH THEM. THEY ARE THE WORST CASINO EVER !!!!

No withdrawls
Asking for SO much information
Lying about verification

MoChul_Moo

Bronze

New Zealand

• 2 months ago

I've been recommending this casino to all my friends! The quality of the platform is outstanding, the games are fun, and the withdrawal times are incredibly fast. The support team is also very friendly and knowledgeable. 5 stars!

beautiful design
there are many ways to top up your account

Jovemio

Bronze

Austria

• 2 months ago

SlotMafia is fast, sleek, and rewarding. VIP Program is solid, reloads keep engagement steady. Lucky Box adds randomness. Minor gripe: crypto bonus is modest. Game library is large, mobile app works smoothly, Instant Win games are fun.

Synaver

Bronze

Sweden

• 3 months ago

From the moment I registered with SlotMafia, I felt like I was part of an exclusive club where every bonus is a sign of respect. The welcome package worth €15,000 and 350 spins is a very nice introductory gift. On Tuesday I was very surprised by 200 spins, on Thursday there was already a selection of powerful rewards and on Saturday there were 50 spins for every deposit. The elegant design, fast payouts and friendly support create the perfect combination of class and excitement. I am so happy that you can't even imagine!!!

amauden

Bronze

Ireland

• 3 months ago

Hey, this casino made me sweat and cheer in equal measure.
I signed up at midnight, just for fun, and ended up spending 4 hours playing like crazy. The user interface is smooth and a bit futuristic. I got a 200% bonus and lost it all. Bad move. I burned through it quickly.
But then I topped up my account with $20, no bonus, and one slot brought me back to life with a 250x bonus round!
I had to wait 15 minutes when I had problems withdrawing funds. But as soon as customer support fixed it, the money was transferred to my e-wallet on the same day.
Mixed impressions, but there are clearly more pros here. If you've played before, it's definitely worth trying again here.

casinocat

Bronze

Australia

• 3 months ago

I previously left a positive review for this casino as I had great experiences and made many withdrawals without any issues. Last night I won $1000 and withdrew as I normally would only to have the funds confiscated without explanation, when I questioned this through their chat they advised I had gone over my max bet limit while playing a bonus which I absolutely did not at anytime as I am always careful not to. I did purchase some buy ins but I have always done that in the past and never once had an issue withdrawing. Even when you get through to their so called agents you get the same generic responses and they are not willing to escalate your complaints. Be warned, they will confiscate your winnings when you have not even gone against any terms and conditions.

None

Scammers

Woia72

Bronze

Austria

• 4 months ago

Climbing the VIP ranks here has proven very beneficial. The priority service and additional cashback enhance my gaming sessions. The Bonus Shop and Lucky Box keep the gaming experience interesting, and thanks to the diverse game library, I never get bored. Regular players feel truly recognized and valued here, rather than just being pushed around.

Haivin

Bronze

Austria

• 4 months ago

Depositing cryptocurrencies here is very profitable thanks to the 5% bonus. I like how fast the transactions are. The variety of games offers consistent value for the visit and the time spent here. Additionally, the LuckyBox promo is like a box of solid rewards. Everything works flawlessly.

carrian39

Bronze

Ireland

• 5 months ago

Came here mostly for something new. Got depressed, decided to unload a little with online casino games. Honestly, I've been looking for a decent casino for a long time. My intuition says it should be comfortable. I ended up trying a few slots. I didn't win a lot, but how relieved I felt to have played and distracted myself. The game completely immerses you in its atmosphere and keeps your attention unfocused. I won once and won 750 dollars. No kidding! I withdrew it in about a couple of hours and made a conclusion - you need to listen to your intuition more often.

adyin368

Bronze

Austria

• 5 months ago

All appeals are available here. Jackpots are available both locally and online. The progressive slots are easy to find thanks to the quick access menu. All deposit options and game search options are well organized. Every time there's an update, I'm amazed at the progress.

tayas

Bronze

Germany

• 6 months ago

I heard about this place and for some reason immediately decided to go in and check out how things work here. I got free spins the same day after the verification. They post updates, bonus codes, and other interesting things. And free gifts never hurt! I liked the game genres, the options for topping up with various wallets, and even cryptocurrencies. I didn't even bother trying to find anything—it was as if I had everything at my fingertips.

Juez1221

Bronze

Ireland

• 6 months ago

I’ve signed up for a lot of sites, but this one was by far the easiest. Got in, played some games, and didn’t get bombarded with spam emails. The bonus actually felt like a real bonus – not just some promo cash you can’t use. Turned it into real money and got paid fast.

Lots of interesting games
Good bonuses
Withdrawals faster than everywhere else

nulariii

Bronze

Norway

• 6 months ago

The bonuses are actually useful here - I made a couple of decent wins with bonus money. The withdrawal process was smooth, and the support team helped me through the verification quickly.

bemari

Bronze

Finland

• 6 months ago

Once that was confirmed, the process went smoothly. Once my account was verified, I started learning the games and trying to play. After a couple of weeks or maybe a month (I somehow didn't time it) I got a small win, cashed it out and got the money in my bank the next day. After that, I played a few more times, tried new games and won again! And got the money in my account again on Monday (the next day, since I played on Sunday). Best of luck.

Staer176

Bronze

Finland

• 7 months ago

When I first joined this casino, I was a little nervous about security. But after reading about their security measures, I felt much better. They have a solid privacy policy, and I like that they don't share my information with anyone. I've played many games and made deposits without any problems. It's reassuring to know that they keep my information safe.

Lenet

Bronze

Ireland

• 7 months ago

I had a technical glitch once when the game froze mid-spin. I contacted support and they responded surprisingly quickly. They checked the round, refunded my bet and even gave me a few free spins for my trouble. Respect for solving the problem properly.

Fast games and loading
Prompt support team
Lots of bonuses

stinahn

Bronze

Canada

• 7 months ago

The casino provides excellent bonus programs. The first time I funded my account I received a 150% bonus, which was a great start to my gambling journey. Players get standard deposit bonuses as well as promotions with free spins that make the gameplay exciting. The casino presents fresh offers during every gaming session. Playing at this casino becomes even more interesting thanks to the bonuses.

Sonob

Bronze

Norway

• 7 months ago

Honestly thought it would be full of bugs in games here. But I was wrong, went to literally a couple of games, tried it, and I liked everything. Also works well on my tablet. Quick withdrawal was very fast, no cheating. Checked about replenishment with the support team, and everything turned out very cool. About the games: I have not seen such a variety. This is where I am ready to win and get my money, because most of the time I play for fun, not to win, but I like the taste of victory.

msg1992

Silver

Switzerland

• 7 months ago

I've really been through a lot, but what this casino has done is beyond anything. I've made at least 7 deposits, and then when I dare to win once, my KYC is rejected thousands of times. This is the first casino that has refused to accept my bank statements without giving a reason, contrary to their own terms and conditions. I offered them countless alternatives, but they insisted on a bill from my electricity provider, even though I explained that it was 100 days old and they only bill me once a year. The casino offered no alternative and didn't explain why they were going to such trouble for 230 euros. I even had to submit a selfie with my ID and a handwritten note; I haven't had to do that at any other Hollycorn/Dama casino, even when I won 5x as much with my first deposit there. And every time, for days, I received a rejection, even though the payout didn't even exceed all of my deposit amounts. How does the casino handle this with large wins? All I can say is, there are many better Dama and Hollycorn casinos; it's a shame they don't have a consistent approach. If a casino doesn't adhere to its own terms and conditions and so arbitrarily insists on something that doesn't exist without justification, you should be careful. When I asked what other documents would be acceptable, the live chat made me wait 10 minutes and then said they would escalate the matter so I could get an answer. Then, without comment, I found the TV license bill from 30 days ago, uploaded it, and finally, just as without comment, I got paid out. It's a real shame, over five days of power games where you realize you're at the mercy of arbitrary decisions :(

Naomii

Silver

Finland

• 8 months ago

Bad casino. Account verified but they keep asking for new documents. They keep rejecting my withdrawals all the time. I definitely recommend staying away from this casino. They don't even tell me what documents they need anymore, they just keep rejecting the withdrawal. I think I need to file a complaint as well.

impossible withdrawal process

thomasbalalis

Bronze

Australia

• 8 months ago

I had 300 dollars disappear from account and they said I was mistaken they didn't cash in my bonus as well cancelled it they are offshore and take advantage of this fact to be dodgy

Easy deposit options LOL

Bonus gets cancelled and money disappears from account

RUDDYARD

Silver

Canada

• 8 months ago

wow you raised the bar for me ! seamless and on point with great service. The RTP on your site is great and with wide selection of games. Good stuff keep up0 the great work.

seamless and on point with great service. The RTP on your site is great and with wide selection of games. Good stuff keep up0 the great work.

krulyness

Bronze

Austria

• 8 months ago

The customer service truly cares about its customers. I had a technical issue when the game froze during the bonus round. I contacted the support team, and they quickly resolved the issue. The support team truly cares about its customers—that's the conclusion I came to after literally spending 40 minutes here. Regarding the games: I used to avoid slots because they seemed too chaotic, but then I tried it. The free spins round gave me a 250x multiplier, and I was able to withdraw my winnings in less than an hour without any problems. No delays, just money in my account. Those three moments literally changed my mind about the casino, and you, Slotmafia, have become my favorite casino!

Safety Index of Slot Mafia Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Slot Mafia Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.5/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Complaints about Slot Mafia Casino and related casinos

(208)

208All15Opened2Unresolved82Resolved109Rejected

Complaints directly about Slot Mafia Casino

Current status Waiting for player to reply 3d 6h 52m 43s

Player’s withdrawal is delayed due to verification issues.

The player from Italy is facing issues with withdrawing her winnings, as the casino requires extensive documentation for verification, including a statement from a physical bank that she cannot provide. Despite her attempts to submit a Revolut statement and other documents, the casino continues to request additional proof for her address, leading her to believe they are withholding her funds.

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Opened Submitted: 20 Nov 2025

Current status Waiting for Casino Guru to reply 4d 10h 23m 4s

Player’s withdrawal is delayed and account is suspended.

The player from Finland has had her withdrawal of 170€ canceled three times, and her account is now suspended. Despite sending various documents for verification over the past 30 days, the casino has not completed the process. She also reports that a contest prize was not added to her funds, with the casino claiming they have no money.

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Opened Submitted: 13 Nov 2025

Current status Waiting for casino to reply 4d 6h 9m 24s

Player’s account was improperly reactivated.

The player from Germany self-excluded due to gambling addiction, leading to account closure, but was later reactivated after receiving promotional emails from the casino. After depositing €950 and losing it, he believes the casino violated player protection obligations and requests a refund.

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Opened Submitted: 05 Nov 2025

Our verdict Player stopped responding

Withdrawal of player's winnings has been delayed.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. We noted that the player did not respond to our inquiries or reminders regarding the status of her withdrawal. Due to the lack of communication, the complaint was closed at that time, but the player retained the option to reopen it in the future if she chose to resume communication.

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Closed Submitted: 29 Oct 2025

Disputed amount: A$5,000

Our verdict Case closed

Player's winnings are confiscated due to a maximum bet dispute.

The player from Germany reported that after utilizing a deposit bonus code with a 150% bonus, his withdrawal was declined due to exceeding the maximum bet limit. Despite betting 8 NZD, which was accepted during gameplay, he learned that the casino claimed the maximum bet was actually 7.5 NZD, a detail that had not been clearly stated in the bonus terms. As a result, his winnings were confiscated, and his balance was reset to his initial deposit. The issue was resolved when the casino re-evaluated the situation and returned the previously confiscated winnings to the player, considering it a fair outcome.

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Resolved Submitted: 01 Oct 2025

Disputed amount: NZ$660

Our verdict Player stopped responding

Player’s winnings haven’t been received yet.

The player from Norway had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had noted the player's concerns regarding delays and had communicated that withdrawals might take time due to KYC verification or high request volumes. However, due to a lack of response from the player, the complaint was closed for now, with the option to reopen it in the future if the player chose to resume communication.

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Closed Submitted: 20 Sep 2025

Disputed amount: 116,000 kr

Our verdict Case closed

Player's winnings have been confiscated.

The player from Austria requested assistance regarding a withdrawal issue with Mafia Slot Casino, where her withdrawal of EUR 500 had been declined, and her winnings had been confiscated. She contested the claim that she had violated bonus terms and conditions, asserting that she had played with real money after fully completing the bonus wagering. The issue was resolved, and the player confirmed satisfaction with the outcome, leading to the complaint being marked as 'Resolved' in the system.

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Resolved Submitted: 12 Sep 2025

Disputed amount: €500

Our verdict Player stopped responding

Player's withdrawal is delayed due to verification issues.

The player from Germany struggled to complete the verification process for withdrawing his winnings and had already uploaded several documents, including a bank card picture and bank statement. Despite his efforts, the verification kept failing, leaving him unsure of what to provide next. The Complaints Team extended the communication period but ultimately closed the complaint due to the player's lack of response.

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Closed Submitted: 06 Aug 2025

Disputed amount: €670

Our verdict Case closed

Player's withdrawal is delayed due to verification issues.

The player from Austria faced issues with a withdrawal due to problems in verifying his account documents. Despite sending the required documents to support via email as instructed, he continued to receive requests to upload them directly to his account, which he could not do. The issue was resolved when the player received his payout after the complaint was submitted, indicating that the casino addressed the situation following the intervention.

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Resolved Submitted: 30 Jul 2025

Disputed amount: €601

Our verdict Unjustified complaint

Player’s account remains open despite closure requests.

The player from New Zealand had repeatedly requested the closure of her account with Slot Mafia due to gambling issues, but her requests were ignored while she was encouraged to keep the account active. This had led to significant financial losses, and she sought assistance in closing her account and recovering her lost deposits. The Complaints Team reviewed the case and found that the casino had acted promptly by applying cooling-off periods and ultimately closing the account after the player's disclosure of gambling problems. Consequently, her claim for a refund of 5,000 NZD was rejected as there was no basis for retroactive returns of deposits. The player had been provided with resources for managing gambling habits and support services available in her area.

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Closed Submitted: 12 Jul 2025

Disputed amount: NZ$5,000

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