Home Complaints Rabona Casino - Player has been accused of opening multiple accounts.

Amount: €500

Rabona Casino - Player has been accused of opening multiple accounts.

8.3/10 Very Good reputation Submitted: 14 May 2020 | Case closed : 29.05.2020
Our verdict

Player stopped responding

REJECTED

Case summary

47 days ago - 29 May 2020

The player from Finland had his winnings cancelled after being accused of opening multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
Public
Show English translation Show Finnish original

I played multiple deposits and finally made winnings so I was able to make a withdrawal of € 500. The withdrawal was only 20 euros and they blamed me for two duplicate accounts.

Automatic translation
Public

Dear Hannes,

Thank you very much for submitting your complaint. I’m truly sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if you have redeemed any bonus when placing a deposit? Why you’ve been offered €20 withdrawal? Was it the amount of your last deposit from which you’ve accumulated your winnings? I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public

Dear Hannes,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.