Rabona Casino - Player has been accused of opening multiple accounts.

I have deposited 8000 INR at rabona for the first deposit welcome bonus of 8000INR . but the casino denied for bonus giving multiple excuses like

1) multiple accounts and 2) Administration reserves the right not to apply a bonus to your account.

I think this condition is absolutely unfair for me also i don't have multiple accounts at rabona i request casino.guru to interfere please if you want more information i am always available for it

Dear Sohilshaikh51,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Lastly, could you please advise what happened to your deposited funds? Are they still untouched inside your account and is your account still accessible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No one from my family or my device have account at rabona. and about funds the funds have been used.

This is their reply to the email

Hello Sohil,

Thank you for contacting Customer Support Team. It will be my pleasure to help you today!

This decision was made by the site's Administration, unfortunately, bonuses can not be added to your account

If you have any additional questions, please, do not hesitate to contact us via email support@rabona.com or via Live Chat.

Best Wishes,

rabona.com Team

I do apologize, but if you played already your deposited bonus you're not even entitled to any refund. Please understand that casinos in general are not obligated to reward their players with promotional offers. Bonus privilege can be taken away at any point without any further explanation.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

But it's condition was first play with your deposit amount later they will add the bonus

I'm sorry but as I mentioned previously, casinos are not obligated to reward their players with bonuses. I would suggest checking beforehand with the casino if you are entitled to any promotional offer before depositing funds into your account.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.