The player from Poland had been experiencing ongoing withdrawal issues at an online casino. Despite successful verification and assurance from customer support, his withdrawal requests were continually canceled with the explanation that they were "under review." The player confirmed that his account was accessible, he played roulette and sports betting and did not use any bonuses. The player reported that he had finally received his money. The issue had been marked as resolved.
Rabona Casino - Player’s withdrawal repeatedly cancelled.
Amount: $500
Rabona Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Rabona Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
I made my first deposit to Rabona in December 2023, where I played casino games and placed sports bets. Unfortunately, I lost several times, so I ended up depositing a total of around $900 (if I remember correctly).
However, luck was on my side, and I eventually won something. I withdrew $350, and the money arrived successfully.
However, my withdrawal experience took a turn for the worse. On January 14, I attempted another withdrawal, but it was canceled. The same happened on the 15th, 16th, and 19th. Perplexed, I contacted their customer support via chat to inquire about the repeated cancellations. They assured me that they would process the withdrawals manually. During this time, they also requested account verification, which I promptly completed, and it was approved.
Despite all this, every time I request a withdrawal, I receive the same response: "It’s under review." To add to my frustration, different chat representatives provide conflicting information.
It has been nearly a month, and I’m still waiting for a resolution.
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10 months ago
Dear banglard00,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your account currently accessible?
- What games did you play to accumulate the winnings in the casino you are attempting to withdraw currently? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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10 months ago
Yes, account is accessible.
I did play roullete and sportsbetting.
I did not use any bonuses.
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10 months ago
Have you received any updates from the casino since your last message?
Please forward your recent correspondence with the casino to my email at tomas@casino.guru Include the responses from the casino.
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10 months ago
Hi,
I finally received money. Thank you for your help.
I dont reccomend Rabona.
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10 months ago
Dear banglard00,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
