The player from Germany has tried to activate a deposit bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
I deposited there and didn't get a 50 euro bonus, which was booked as a sports bet and the nice lady in chet says I didn't press the bonus batten so a disgusting suport she canceled the bonus and lies to me that I don't carry the bonus I have what a shitty casino so people never play such dirt I have never seen in my life
Dear Kevin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that your deposit of €50 has been credited to your account but without activating any bonus? Is it still available in your balance or it has been booked as a bet? Could you please forward me a link of the bonus that you have tried to redeem? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela