HomeComplaintsRabona Casino - Player has tried to redeem bonus unsuccessfully.

Rabona Casino - Player has tried to redeem bonus unsuccessfully.

Amount: €50

Rabona Casino
Safety Index:Very high
Submitted: 23 Apr 2020 | Case closed : 11 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany has tried to activate a deposit bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I deposited there and didn't get a 50 euro bonus, which was booked as a sports bet and the nice lady in chet says I didn't press the bonus batten so a disgusting suport she canceled the bonus and lies to me that I don't carry the bonus I have what a shitty casino so people never play such dirt I have never seen in my life

Automatic translation:
Public
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4 years ago

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that your deposit of €50 has been credited to your account but without activating any bonus? Is it still available in your balance or it has been booked as a bet? Could you please forward me a link of the bonus that you have tried to redeem? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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