The player from Greece requested a few withdrawals less than 2 weeks prior to submitting this complaint. They have not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.
Rabona Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Rabona Casino
Safety Index:HighSafety Index
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8.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I won an amount on 27/02/2023 2,500 euros of which I played a little and I had 2,000 euros left which I withdrew, I made the first withdraw at 500 the same day as I had a limit, it is 02/03/and they have not accepted the withdrawal yet , at the moment I have 3 pending withdrawals of 500 euros, I send them emails and they give me excuses of the type "you are in the final stage, be patient" since the first day they tell me the same, casino guru please help me!!
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1 year ago
Dear Gucciomarion,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 year ago
Dear Gucciomarion,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
I have received the money, you can close the complaint, thank you very much for the support
Automatic translation:
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1 year ago
Dear Gucciomarion,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
