Goldspin Casino Review

The player from Germany has a problem with delayed payouts from the casino despite his account being verified and having followed all rules. After winning a significant amount, he has been waiting over three days for his winnings to be processed and feels misled by the casino's excuses.

The player from Italy had a problem with a 100 euros DOGECOIN deposit at Goldspin Casino, which remained uncredited despite being pending with over 20,000 blockchain confirmations. He had sent multiple reminder emails and received no satisfactory response, as support only reassured him that the payments team was working on it. The issue was resolved after the player confirmed that the deposit had been credited to his gaming account. The Complaints Team marked the complaint as resolved, appreciating the player's cooperation.

The player from Portugal had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved after the casino confirmed that her withdrawal of 700 EUR had been approved and should have been received. We marked the complaint as 'resolved' after receiving confirmation from her that the winnings had been successfully deposited.

The player from Spain had requested a self-exclusion due to gambling addiction and expected a refund of €200 deposited on March 20. He communicated the closure request via email on November 1, 2024, and provided supporting screenshots. The Complaints Team reviewed the case and determined that the complaint could not be resolved as the player had not followed up adequately with the casino after his initial closure request. Consequently, the complaint was considered unjustified, and the refund request was not granted.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. After several communications regarding the verification of her account and the submission of address proof, the casino had confirmed that her account was fully verified. Eventually, the withdrawal was marked as successful, and the money was then in her account. The matter had been resolved by confirming the successful transaction.

The player from Germany had deposited 90 euros and won 450 euros, but the casino refused to pay out due to insufficient verification data, despite him having submitted the required documents multiple times. The Complaints Team had extended the investigation period by 7 days for the player to respond, but he did not provide the necessary communication with the casino. As a result, the complaint was rejected due to lack of response.

The player from Germany had a verified account but experienced delays with three pending payouts, one of which had been pending for 80 hours despite the stated 72-hour processing time. She felt uncertain about receiving her total winnings of 1,010€. The Complaints Team had extended the response time by 7 days, but the case was ultimately rejected due to a lack of response from her, preventing further investigation into the issue. The team remained open to assisting her if she chose to resume communication in the future.

The player from Germany faced persistent issues with document verification at Goldspin Casino despite having provided various forms of identification and proof of address. He submitted multiple documents, including bank statements and official letters, but they continually requested additional documents that he could not provide. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to their inquiries, resulting in the rejection of the complaint.

The player from Ireland had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. After a series of communications with the casino regarding his verified account and the withdrawal of 400 euros, the player expressed concerns about the casino's practices and licensing. Following persistent efforts, the player successfully received his withdrawal, and the casino subsequently closed his account. The complaint was marked as resolved by the Complaints Team.

The player from Ireland had requested self-exclusion from the casino multiple times, but the casino had refused to close the account. Additionally, the player had expressed doubts about the casino's licensing, as customer service could not provide licensing details, which were also absent from the terms and conditions. The issue remained unresolved because the player did not respond to the Complaints Team's requests for further information, resulting in the rejection of the complaint.

The player from Greece faced issues with GoldSpin as his withdrawal was not being processed, and the casino repeatedly requested the same documents. After multiple submissions of the required documents, including proof of ownership for his virtual card, the player's documents were eventually verified, and he was awaiting the deposit of his winnings. The Complaints Team had extended the response time to ensure the player could confirm the resolution of his issue. Without confirmation from the player, the complaint was marked for rejection, although it could be reopened if necessary.

The player from Greece had deposited 20 euros and received a 20 euro bonus, winning over 600 euros before canceling the bonus as advised by the casino's chat support. After successfully withdrawing the winnings, the next day, he discovered that the withdrawal was canceled, and only 20 euros remained in the account. The Complaints Team was unable to assist further as the player had requested the closure of his account and deletion of personal information, which prevented access to his game history necessary for resolution. Consequently, the complaint was rejected.

The player from Spain requested a withdrawal of €560, which remained pending for over 100 hours despite having completed the identity verification process. Recently, the casino closed his account due to an 'administrative decision,' which limited his access to account functions and history, while he was unable to recover his winnings. The Complaints Team attempted to assist, however, due to a lack of response from the player, the complaint was ultimately rejected.

The player from Greece faced a withdrawal issue since January 25th when their first request was cancelled due to missing documentation. Although the withdrawal was attempted again after verification, the processing time shifted from 24-72 hours to 7-10 days without prior notice, which was against the casino's stated rules. The player expressed frustration over the additional documentation required and ultimately chose to close their account, stating they had lost their winnings. The Complaints Team concluded that since the player had lost their winnings and closed their account, there was no further action that could be taken regarding the complaint.

The player from Norway faced repeated rejections for withdrawing funds, despite having submitted the required documentation multiple times. The casino insisted on withdrawals being processed through Mifinity, but the player encountered ongoing issues with verification, including discrepancies in the proof of payment. The Complaints Team attempted to mediate the situation by requesting additional documentation from the player to facilitate communication with the casino. However, the case was ultimately rejected due to the lack of response from the player, which prevented further investigation.

The player from Portugal won €230 after betting with a €10 deposit and requested a withdrawal that was promised within 72 hours, but it remained unprocessed despite repeated inquiries. He also accused the casino of past fraudulent behavior regarding a voided balance. After a lengthy process and expressing his dissatisfaction, the player confirmed that he had finally received his winnings. The complaint was marked as resolved by the Complaints Team, who appreciated his cooperation.

The player from Italy had faced issues with Goldspin after successfully completing the bonus wagering requirements and accumulating €6,000 in winnings. Upon attempting to withdraw, the casino had deducted the amount, claiming non-compliance with bonus terms, despite the player stating that no bonus had been canceled. Ultimately, the complaint was rejected again after it was determined the rule the player broke was the maximum bet rule.

The player from Germany had requested account closure for the third time but had not received confirmation, resulting in additional losses. He was also unable to withdraw funds due to issues with insufficient documentation. The Complaints Team had extended the response time for the player to provide the necessary information but ultimately had to reject the complaint due to a lack of response.

The player from Austria had won €2400 but faced ongoing verification requests from the casino, having submitted the necessary documents multiple times. The player suspected that the casino was intentionally delaying payment. After several communications, the player's account was eventually verified, and a first withdrawal was successfully processed after significant back-and-forth. The player reported receiving the second payment after a four-day wait, and the issue was marked as resolved by the Complaints Team.

The player from Spain had faced difficulties after winning at the casino due to multiple requests for documents. After expressing frustration, the player found the chat blocked and felt that the casino was unwilling to pay out his winnings. The Complaints Team had attempted to resolve the issue by contacting the casino directly, but despite repeated efforts, no cooperation was received from the casino. Consequently, the complaint was marked as 'rejected,' as the team lacked definitive evidence of unfair practices and noted that the resolution process often required more time than anticipated.

The player from Germany had requested self-exclusion on 10/30/24, but the casino had only responded with a bonus offer. Despite this request, the player's account was not blocked, and he continued to experience losses. The Complaints Team had reviewed the case but concluded that there was insufficient evidence of a gambling addiction being explicitly stated in the player's communication with the casino. Consequently, the complaint was closed.

The player from Finland faced issues with Goldspin Casino, where two withdrawal requests totaling €1200 had been canceled despite having their account verified and providing all necessary documents. They were currently trying to withdraw another €600, the maximum allowed, but needed assistance to resolve the situation and access their total funds of €1400. The issue was resolved when the casino completed the payment, confirming that the player had received the funds. The complaint was marked as 'resolved' in the system, and the player was thanked for their cooperation.

The player from Austria had registered at the casino, made a deposit, and successfully completed wagering, but then faced issues withdrawing her winnings. After submitting documents for verification, she discovered that further address proof was required, despite previous confirmations of verification. Her submitted address documents, including utility bills, were continually rejected, and she experienced frustration due to needing to request multiple withdrawals to access her funds. The Complaints Team had extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to their inquiries.

The player from Spain experienced difficulties with account verification, as the casino continued to request additional documents despite her having submitted all necessary materials. She had been trying to complete the verification process for 6 days without success. The issue was resolved after she successfully withdrew her winnings and closed her account. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany was unable to verify her casino account due to issues with the documentation from Jeton. She had provided a payment confirmation that lacked her name, which Goldspin did not accept, and Jeton could not provide the necessary documents for verification. After persistent communication, Jeton eventually supplied the required document, which was accepted by Goldspin. The player then received her payment, and the complaint was marked as resolved.

The player from Germany had three pending withdrawals of €500 each at supabet1.com, which he had requested two weeks prior. Despite numerous inquiries, he continued to experience delays and had an additional €4,000 in his account. The issue was resolved as the player reported that €500 was transferred, followed by another €1,000, leading to his decision to withdraw the complaint. The Complaints Team marked the complaint as resolved upon his request.

The player from Greece had his account closed without explanation, attributed to an internal administrative decision. After providing the required KYC documentation, he waited for 5 days without any response from the casino. Following our intervention, the player's KYC documents were approved, and he successfully withdrew his winnings, although his account remained closed. The complaint was marked as resolved in our system.

The player from Germany had been waiting for his withdrawal since April after winning a large amount on live sports bets. His payouts had been canceled without explanation, and he had been repeatedly misled by support staff. He requested assistance in addressing these issues. The issue was resolved when he received his first withdrawal, and the final amount was transferred successfully. The Complaints Team marked the complaint as resolved and offered further assistance if needed in the future.

The player from Austria had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had informed him that withdrawal processing could take time, and he was advised to wait at least 14 days. However, after further communication, he confirmed that he had received his withdrawal, and the issue was marked as resolved. The team expressed appreciation for his cooperation and encouraged him to reach out for future assistance if needed.

The player from Quebec experienced issues with a deposit made through Interac, for which he received confirmation but never received the funds. Customer service was unresponsive despite him providing all necessary documentation to the casino. After escalating the issue to his payment provider, a supervisor contacted the casino, leading to the funds being credited to his account. The issue was resolved, and he had self-excluded from the casino, expressing concerns about its customer service.

The player from Brazil filed a complaint against a casino for delays in paying out winnings and not verifying accounts promptly, which led to prolonged withdrawal processes. The issue was resolved when the player received his winnings of 996 reais without needing to go through the verification process. The Complaints Team marked the case as resolved and appreciated the player's cooperation.

The player from Quebec had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After further communication, it was confirmed that the player eventually received his winnings. The issue was resolved as the player had been patient and cooperative throughout the process, allowing the casino to complete the necessary verification steps.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team intervened after she reported repeated delays and unresponsive communication from the casino. Following this, the casino confirmed that her withdrawal had been processed, and the funds had been sent, which could take 3-5 working days to appear in her account. The player subsequently confirmed that the funds had been received, and the complaint was marked as resolved.

The player from Portugal had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After further communication with the casino, the payment was successfully processed following the player's persistence. The issue was resolved, and the Complaints Team marked the complaint as 'resolved' in their system.

The player from Greece experienced delays with his withdrawals, having requested three separate withdrawals of 500€ each over the past 14 days, but only 500€ remained in his account. He was repeatedly told by customer support that everything was okay, yet he still awaited his funds. After communication with the Complaints Team, it was confirmed that his first withdrawal had been completed, followed by the completion of the remaining two withdrawals. The issue was then marked as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. After the player reported ongoing delays and a lack of communication from the casino, the Complaints Team intervened. The casino later confirmed that the player's withdrawal of over €6,000 had been paid out. The issue was then marked as resolved by the Complaints Team.

The player from Germany had requested account closure at Supabet Casino over two months ago due to a gambling addiction, but the account remained open. He sought assistance in recovering his losses incurred after his request. The Complaints Team facilitated communication between the player and the casino, ultimately leading to the casino confirming the closure of the account and processing a refund of €200 for deposits made after the player's self-exclusion request. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Greece had requested account deletion but felt that the casino was not allowing her to exit and was ignoring her requests to stop advertisements. She expressed frustration over losing money without being able to make a withdrawal and suggested that the casino should offer compensation for the inconvenience. The issue was resolved as her account was closed, following her self-exclusion request. The Complaints Team confirmed the closure and marked the complaint as resolved.

The player from Spain experienced difficulties trying to close his account at Supabet. Despite multiple attempts to confirm the closure via email, the account remained open. After further communication, he successfully provided the necessary information, and the casino subsequently closed his account. The issue was marked as resolved by the Complaints Team, confirming the player's account closure.

The player from Germany had requested immediate and permanent closure of her Supabet account on February 9th, 2025, due to gambling addiction, but the casino had not acted on her request. Despite her efforts, she had deposited an additional €6260 and sought assistance in closing her account and obtaining a refund of her deposits. After extensive communication between the player, the Complaints Team, and the casino, a refund of €3438 was eventually agreed upon and processed by the casino. The Complaints Team marked the issue as resolved following this outcome.

The player from Germany requested to close his account due to gambling addiction but had not received any response from support despite multiple attempts via email and live chat. The issue was resolved as the player confirmed that the account could be closed. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Portugal had three pending withdrawals totaling 1,200€, but was unable to access the casino website, despite having tried on multiple devices. Additionally, he had not received any replies to his email inquiries. The Complaints Team had attempted to gather more information by reaching out for clarification, but the player did not respond to the inquiries. As a result, the complaint was rejected due to lack of communication. However, the complaint was later reopened at the player's request, and it was confirmed that all winnings had been paid out, leading to the issue being marked as resolved.

The player from Thailand had been attempting to withdraw his winnings for 9 months but faced constant denials of his submitted documents, including bank statements. Despite providing a Thai bank statement that matched his registered address, the casino continued to reject his requests. After multiple communications, the player uploaded original PDF documents, which were eventually approved. The balance issue was resolved, and he received his full payment. The complaint had been marked as resolved by the Complaints Team.

The player from Chile had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player confirmed that his account was verified and the casino had approved his withdrawal, but he experienced delays in receiving the funds. After further communication, the player reported that the casino had paid him, and he received his money. The issue was then marked as resolved by the Complaints Team.

The player from North Rhine-Westphalia was unable to withdraw his winnings of €2,300 despite having a verified profile and adhering to the casino's terms and conditions. He received vague responses from support without any progress on his payout. The issue was resolved when the casino began processing his payments, and he confirmed that he had received all his winnings. The complaint was marked as 'resolved' in the system.

The player from Germany faced repeated issues with a withdrawal of 580 euros, with the casino providing varying reasons for cancellation, despite initially being verified. They continually requested new documents, leaving the player frustrated and uncertain about their withdrawal status. After ongoing communication and persistence, the player's issue was resolved, and the winnings were successfully received. The complaint was marked as 'resolved' in the system.

The player from Portugal faced issues with withdrawal requests being rejected by the casino, despite having a fully verified account and previous successful withdrawals. A €700 withdrawal was denied without justification, and customer support was unable to provide an answer after an hour of chat. The issue was resolved when the player confirmed receiving the withdrawal, and the casino's support became attentive after multiple complaints. The player expressed renewed confidence in the casino following the resolution.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from the United Arab Emirates had requested a withdrawal from Greatwin two weeks ago, but the transaction remained pending without explanation. Despite multiple conversations with support, he felt they were providing inconsistent responses and suspected they did not intend to release his funds. The issue was resolved after the Complaints Team intervened, leading to the successful completion of his pending withdrawal request of 19 USD. The player confirmed receipt of the funds and expressed gratitude for the assistance.

The player from Finland had closed his account due to gambling addiction, but it was reopened without his consent, allowing him to play €500. He claimed that the casino violated rules and demanded the return of his deposits, but there had been no follow-up on their promise to investigate. The issue was resolved as the casino paid the player the requested amount, and confirmation of this payment was received. The complaint was marked as 'resolved' in the system.

The player from Switzerland had self-excluded from Greatwin due to gambling addiction but found his account reopened without consent and lost 14,526 CHF after relapsing. He had communicated with the casino regarding this violation of player protection, demanding a refund and a reblock of his account, but had received no adequate response. The Complaints Team intervened, facilitating communication between the player and the casino, which ultimately led to the player receiving a refund of 13,736 CHF. The case was marked as resolved.

The player from Ontario had requested a withdrawal less than two weeks prior to submitting her complaint. The payment had not been processed yet. The issue was resolved as the player confirmed that she received her winnings after the recommended time frame had passed. The Complaints Team marked the complaint as 'resolved' in their system following her confirmation.

The player from Canada had his accounts at GreatWin Casino and Wazamba Casino closed without explanation after a large win. He was unable to log in and had not received his winnings despite previous successful withdrawals. The issue was resolved after the player provided evidence disputing allegations of fraudulent activity made by the casino. Following this, GreatWin Casino acknowledged the player's claims and agreed to settle the matter, allowing the player to receive his funds. The complaint was marked as resolved by the Complaints Team.

The player from Ontario had requested a withdrawal on January 20, 2025, but had not received the funds. Despite being a verified account and a long-time customer at Greatwin, he faced some payment delays. After the Complaints Team intervened, the casino confirmed that the withdrawal had been processed, and the player subsequently received $400. The issue was then marked as resolved in the system.

The player from Manitoba had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. After several communications regarding the delay, it was confirmed that the player's account had been fully verified, but the withdrawal had remained pending for 24 days. Eventually, the player received the funds, and the issue was marked as resolved by the Complaints Team.

The player from Portugal had won €1000 and attempted to withdraw €500, but despite the casino's stated 4-day processing time, the withdrawal had been delayed for 5 days. The support response consistently cited payment delays, and the player ended up spending the remaining €500. The issue was resolved when the player received the withdrawal 13 days later, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Finland tried to withdraw 300€, but the casino malfunctioned and credited it as a deposit, causing the player to wager the amount. A subsequent attempt to withdraw also turned into a deposit. The player wished to withdraw the funds without further wagering, but the issue remained unresolved. The player’s issue was finally resolved when the casino accepted a manual withdrawal.

An Italian player was unable to withdraw his winnings from a successful bet. The casino continuously cited technical or provider-related issues as the reason for the withdrawal delay, despite the player trying different withdrawal methods. After the player changed his withdrawal method, he received a confirmation email from the casino. We involved a representative from the casino in the conversation for further clarification. Eventually, the player confirmed receiving his payment, leading us to mark the complaint as 'resolved'.

The player from Italy had deposited €20 in crypto and won €200. However, he faced difficulties when he tried to withdraw his winnings, as the online casino required another deposit to initiate the withdrawal. The player's account wasn't in need of verification, and he had cancelled a bonus offer, nullifying any winnings from it. The player had deposited a second time to withdraw his winnings, which initially remained pending beyond the stated timeframe. After our intervention and correspondence with the casino, the player's withdrawal had been successfully paid out.

The player from Greece had noticed an unexplained deduction of €129 from his account balance after he made a withdrawal of €450 from his winnings of €701.68. Despite several interactions with the casino's customer service, he had received inconsistent explanations for the deduction. The player had not verified his account with the casino yet and his withdrawal was still pending. He had believed the deduction was a mistake as he had won the money from free spins associated with his deposit, not from no-deposit free spins. We had engaged with the casino to clarify the issue. The player later reported that the casino had refunded the deducted amount, attributing it to a system error. The issue was thus resolved.

The player from Greece won €9,000 but is facing slow withdrawal limits of €500 per day, with only 3 withdrawals allowed in row. The casino's process could take the player three months to receive all the winnings. The player is asking for help to quicken the withdrawal process. The complaint was resolved as the player got paid out.

A player from Germany claims to have met the wagering requirement of a 30 euro bonus, contrary to the casino's assertion that she has only wagered 150 euros instead of the required 1500 euros. After the misunderstanding was cleared by the casino support the player asked us to close the complaint.

The player from Germany reports that their winnings from the Power Spins slot game disappeared twice. Despite passing ID verification, the casino hasn't provided a solution or an explanation. The player confirmed the issue was resolved.

The player from Germany has deposited over 12,000 euros in the casino but hasn't received any payouts yet. The payout process is slow, with limitations on the amount that can be withdrawn per day. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria requested a withdrawal 4 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria faced repeated withdrawal rejections from Cashwin despite having met all wagering requirements and having her account verified. The casino had requested a bank statement, which she found unreasonable. The issue was resolved after she uploaded the requested bank statements in PDF format, leading to the approval of her partial payouts. All requested payments were received, and the complaint was marked as 'resolved' by the Complaints Team.

The player from New Zealand had requested a withdrawal of $400 NZD on January 26, 2025, but it remained pending for nearly a week despite the casino's terms stating a processing time of up to 72 hours. He had attempted to communicate with support multiple times but only received the same unhelpful responses. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Germany faced delays in withdrawing his winnings of €450 from Cashwin, despite assurances from support that his case would be prioritized. He had completed the KYC process, which involved submitting over 20 documents, but the withdrawal had not been processed within the promised 72 hours. The issue was eventually resolved.

The player from Italy encountered issues with account verification at the casino, as they repeatedly rejected her photo holding his ID along with a note. The issue was resolved after the player successfully verified his account by submitting multiple photos. He decided to close the account afterward and the player consider the case resolved.

The player from Japan faced issues with a casino after a deposit was made via JETON. JETON had updated its site, rendering the player's deposit history inaccessible, yet the casino required this history for authorization, causing a deadlock. The player provided evidence of the situation, and after communication with the Complaints Team, the casino verified the account and allowed the player to withdraw winnings. The withdrawal process encountered delays due to the casino's misunderstanding of limits, but ultimately, the player was able to complete the withdrawal successfully, leading to the resolution of the complaint.

The player from Italy had deposited 350 euros, but the funds were not credited to her gaming account despite her providing a screenshot of the transaction. The issue was resolved after she confirmed that the deposit had been successfully processed. The complaint was marked as 'resolved' in our system.

The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete. The player later confirmed that he had received his winnings, and the complaint was marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Austria had requested to block her account last year and had not received a response regarding her account verification. Despite multiple attempts to delete her account, it remained open, and she inquired about the possibility of reclaiming her losses. The issue was resolved when the casino confirmed the permanent closure of her account with a note regarding her gambling addiction, and all marketing communications were disabled. The player received a refund of her losses, and the complaint was marked as resolved by the Complaints Team.

The player from Germany had his account deactivated since March 24, 2025, due to an administrative decision and had €16 remaining in the account. He received an email requesting bank details, but no further action occurred. The issue was resolved when the casino completed the payment, and he confirmed receipt of his winnings.

The player from Canada faced ongoing issues with Cashed Casino, including delayed processing of her account closure request submitted on February 19th and a lack of response to her follow-up emails. Despite her confirmation regarding the voiding of winnings upon account closure, she remained able to play on the platform. The Complaints Team facilitated communication between the player and the casino, leading to the eventual closure of her account after the player e-mailed the casino request for self-exclusion due to the gambling addiction. The issue was marked as resolved, after the player confirmed the account closure.

The player from Finland faced ongoing issues with the KYC process, having submitted multiple bank statements that were repeatedly rejected by the casino. Despite the approval of other documents like his address and ID, his inability to provide the requested bank statement prevented him from completing the verification, leading to delays in withdrawal. After persistent follow-ups and communication, his documents were eventually approved on March 5th, allowing for a successful transfer of his winnings. The player expressed dissatisfaction with the lengthy process and lack of customer service, ultimately deciding to cancel his account due to a lack of trust in the casino. The complaint was marked as resolved.

The player from Alberta faced difficulties with a withdrawal request made two weeks ago from Cashed.com, which had not been approved despite the casino's stated processing time of 3-5 business days. He contacted customer service multiple times, but they only mentioned a delay without requesting verification documents or providing further explanations, raising concerns given the negative reviews from other players regarding withdrawals. The issue was resolved as the player confirmed that he had received his funds after further assistance from the Complaints Team.

The player from Quebec had won $400 CAD at Cashed Casino and submitted a withdrawal request on February 5th, which remained pending. Despite multiple attempts to contact the casino, including chat support, she was unable to access her account and was concerned about not receiving her winnings. After two weeks of waiting and ongoing communication with the casino, her withdrawal was processed successfully. The issue was marked as resolved by the Complaints Team, confirming that the player's winnings had finally been released.

The player from Greece reported that while playing with a balance of €470, their account was reset to zero due to the expiration of a bonus received with a deposit. After intervention from the Complaints Team, the casino restored the player's bonus to its status at the moment of cancellation. The issue was successfully resolved.

The player from Austria faced issues with the casino, as their withdrawals were consistently canceled after a 3-day processing period without explanation. Despite not using any bonuses, they had been waiting for their funds for 8 days and had to re-submit withdrawal requests after cancellations. The issue was resolved when the player received the remaining amount of their winnings following confirmation from the casino that everything had been processed correctly. The complaint was marked as 'resolved' in our system.

The player from Greece struggled to verify his account despite having submitted documents multiple times after a significant win. He believed the casino was intentionally delaying the verification process and had gathered evidence of his gameplay. After extensive communication regarding his withdrawal requests, he eventually confirmed that he had received all his winnings. The complaint was marked as resolved by the Complaints Team, who facilitated communication between the player and the casino to ensure the issue was addressed.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After submitting a complaint, the player reported that the casino eventually paid out the winnings. The issue was resolved as the player confirmed receipt of the funds, and the complaint was marked as 'resolved' in the system.

The player from Nova Scotia encountered issues while trying to activate a "100% first deposit bonus" after signing up. Despite having received an email offering the bonus, the casino's support informed him that bonuses were not available for his account and refused to return his deposit. Following his complaint, the player received a refund of $45 but did not receive an explanation for the account blockage or the denial of the bonus. The issue was marked as resolved by the Complaints Team, and it was noted that casinos had the right to deny bonuses and close accounts without justification.

The player from Ireland faced difficulties withdrawing winnings from Cashed casino, where a withdrawal request made two weeks prior was canceled due to technical issues. After resubmitting the request, it remained pending, violating the casino's terms regarding processing times. The player reported that after multiple attempts and a total of 19 days trying to withdraw, the latest request was finally approved, and the winnings were received in his bank account. The issue was marked as resolved by the Complaints Team.

The player from New Zealand had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout process took longer than expected. The issue was completely resolved after the player contacted the casino for a manual withdrawal. The complaint is resolved.