Goldspin Casino - Withdrawal of player's winnings has been delayed.

After a winning jackpot they asked me for a selfie again...and put all my money back in play.

The casino says it pays out 3,500 euros a week, which is a lie because I've been waiting four working days for 700 euros! I ended up leaving all my jacpot there because they didn't want to pay and did everything they could not to withdraw it. I'm waiting for the only money left after they told me everything had already been checked.

Dear sylviaslb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you very much for your reply. I'm already waiting for the 5th working day.

Dear sylviaslb,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yes, I wrote it here. Thank you

Thank you sylviaslb for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear sylviaslb,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite Goldspin Casino representative to join this conversation.

Dear Goldspin Casino, could you please provide more information about this case?

Looking forward to your reply.