Doctor Spins Casino - Player’s withdrawal has been delayed.

Deposited £250, won £600, made a withdrawal request for 600 on the 21st December 2024.. forgot about it for a little while and then I had nothing better to do so kept opening the chat asking the same questions, as soon as they closed the chat on me I just opened it and asked the same thing (this happened about 15 times) Then I had the following email the next day from support@doctorspinsinfo.com saying the following...

Greetings, 

We wish to inform you that your recent request has been cancelled due to an ongoing security verification process. Our automated systems periodically perform these checks as a preventive measure to maintain the highest standards of security within our gaming community and to protect your financial dealings. 

Rest assured, the protection of your personal details and assets remains our utmost concern. These periodic verifications are essential to ensure a fair and secure experience for all our members. 

 Thank you for your cooperation and patience while we complete this necessary security step. 

 Warm regards, 

Matt

Customer Support Team

I have since replied to the email with no response, when i logged into Doctor spins my balance was £600, So I have requested another withdrawal for £600, met with the usual 7-21 day bull answer now, not expecting my money back.

Now when I open the chat they just close it on me instantly.

Dear michellejsaunders05,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

No I have never received any winnings from Doctor Spins, that was my first and only experience with them. Wish I looked at the reviews before hand 🙁

Dear michellejsaunders05,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Doctor Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers.

The casino can reopen this complaint anytime.