The player from Germany had their account shut down after making a large profit, which they estimate at approximately €7600. We were forced to reject the complaint since the issue was sports-betting related.
Rabona Casino - Player's winnings confiscated after account closure.
Amount: €6,100
Rabona Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The casino closed my account after I had won approximately €7600 from a deposit of €1500. They only returned my deposit. Their justification was simply "9.1". I've checked their terms and conditions, but I haven't violated any of them. After my winnings and when I started making withdrawals, they asked me to verify my identity. I had to upload my ID, proof of address, and two months of bank statements (unblurred!!). After I uploaded all this, they then demanded a Paypal statement, even though I hadn't made a deposit with Rabona using Paypal. A day after I uploaded the Paypal statement, my account was closed using "9.1" as the reason, without any notification (I had to ask them why).
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1 year ago
Dear lilifee200,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
How did you learn about your account being blocked?
What games did you play to accumulate your winnings in the casino? (slots, live games, multiplayer, sports betting)
Which method have you used to deposit in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello Tomas,
I played there for around 2 months and my account was canceled on August 29th. blocked.
I only noticed that it was blocked when I tried to log in to the site and then received a message that it was blocked. I played almost exclusively sports betting for the entire 2 months and I'm sure the entire €6100 in question was earned through sports betting. I have always deposited with Giropay.
Best regards
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1 year ago
Thank you for your reply, lilifee200. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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1 year ago
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Thank you very much for the answer Tomas.
Is there a way to give you enough insight? Even if it was sports betting, it is still a casino. Otherwise I would like to accept the list of websites, I'm really desperate because it involves a lot of money and I now know why I was blocked and that I didn't violate this rule. Thank you.
Best regards
Edited
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1 year ago
Please understand that if you only placed bets on sports betting, your account has been blocked and you were accused of fraudulent activity, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
I'll send you our suggestions for websites that deal with complaints regarding sports betting shortly.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.
