Slotexo Casino Review

The player from Austria had been trying to initiate a self-exclusion request at Slotexo Casino for two months, but his account remained active, with ongoing receipt of bonuses and spam emails. He sought information regarding the status of his request. The Complaints Team found that his self-exclusion request had not been properly acknowledged by the casino due to insufficient details in his communication. After extending the response time, the player did not provide the necessary information, which led to the closure of the complaint.

The player 'Azefayer' requested a €500 withdrawal from Slotexo Casino on March 5, 2025, but the payment remains blocked. Despite multiple follow-ups, the casino has provided no clear explanation for the delay. No info from then.

The player from Hesse had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had attempted to communicate with the player regarding the status of the withdrawal and the verification of his account. However, due to a lack of response from the player to multiple inquiries, the complaint was closed at that time. The player was informed that he could reopen the complaint in the future if he chose to resume communication.

The player from Germany had been attempting to close her Soltexo account since February, but the closure had not been completed. She continued to receive promotional emails despite having requested removal from promotions and felt frustrated about not receiving the promised bonus. She sought assistance in closing her account and retrieving her funds. The issue was resolved with the account being marked as closed, but the player's request for a refund of her deposits was denied due to the lack of evidence for a self-exclusion related to a gambling problem.

The player from Germany faced issues with a €350 withdrawal that had been rejected without a proper explanation. He had previously canceled withdrawal requests due to delays and was waiting for a resolution after submitting a new request and taking screenshots of the situation. The casino confirmed that his pending withdrawal request had been processed and successfully completed. As the issue appeared to be resolved, the complaint was being closed, pending confirmation from the player.

The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that the casino had not processed a payout of €1,000 and had not requested verification. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from Latvia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team intervened and contacted the casino regarding the delay. Subsequently, the casino confirmed that all pending withdrawals had been paid out. The player was then expected to receive their winnings shortly.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries regarding the status of the withdrawal and verification process. Consequently, the complaint was rejected due to lack of communication from the player.

The player from Greece had been waiting for a withdrawal of 500 Euros to his VISA card since February 17th, despite the casino's promise of processing within 3 working days. He expressed frustration over receiving multiple emails with delayed responses and felt they were not taking the situation seriously. The issue was resolved as the player confirmed that all withdrawals had been completed and the funds had been deposited into his account. The Complaints Team marked the complaint as 'resolved' and appreciated his cooperation.

The player from India made a withdrawal request on February 20th, but after 7 days, he still had not received the amount. The casino had promised a payout within 3 days. After further communication, it was confirmed that his KYC verification had been completed, and he had not received any valid reason for the delay. The issue was resolved when he received his withdrawal on March 10th. The Complaints Team marked the complaint as 'resolved' and appreciated his cooperation.

The player from Greece requested account closure, but the casino refused, seemingly encouraging him to continue playing instead. He expressed frustration over losing money while perceiving the casino's actions as unacceptable. The Complaints Team was unable to investigate the issue further due to the player's lack of response to inquiries, leading to the rejection of the complaint.

The player from Baden-Württemberg had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had extended the response time by 7 days, but ultimately, the player did not respond to inquiries. As a result, the complaint was rejected due to insufficient information to proceed with the investigation.

The player from Cambodia had requested a withdrawal three weeks prior on December 9, 2024, but the casino's customer service had not provided a reason for the delay in processing the payment. The Complaints Team had attempted to gather more information by reaching out to the player, but no response was received. As a result, the investigation could not proceed, and the complaint was rejected.

The player from Greece had not received three different withdrawals totaling €850 from Slotexo for over a week. Despite multiple emails, he received the same response about workload and had eventually stopped receiving replies altogether. The Complaints Team intervened, and after further communication, he received two of the three withdrawals, leaving a remaining €250. However, the case was ultimately rejected due to the player's lack of response to the team's inquiries, which prevented further investigation.

The player from Italy had been waiting since December 13, 2024, for their withdrawal from Slotexo1.com, which the casino had yet to process. Despite repeated inquiries, they continued to receive the same response that the request was being processed. The issue was resolved when the player confirmed that all three withdrawal requests had been processed successfully after a delay.

The player from Greece had €6,000 in his Slotexo Casino account, with €1,500 pending for withdrawal since the 7th of December. Despite multiple inquiries, the player received repeated requests to wait without any withdrawals being processed. The Complaints Team had attempted to engage the casino for assistance but reported a lack of cooperation from the casino's side. Consequently, the complaint was marked as 'unresolved', and the player was advised to contact the Anjouan Gaming Authority for further assistance. Eventually, after the casino confirmed the verification of the player's account and processed one of the withdrawal requests, the issue was resolved, and the player expressed gratitude for the support received.

The player from Austria experienced issues claiming winnings of 63.36€ after free spins at Slotexo. Despite having contacted support multiple times and provided all required details, the issue remained unresolved after 14 days, leaving him questioning if the casino was stalling. The Complaints Team reached out to the casino for updates regarding the investigation but received no responses after multiple attempts. Consequently, the complaint was marked as 'unresolved' due to the lack of cooperation from the casino, and the player was advised to contact the Anjouan Gaming Authority for further assistance. Later, after further involvement from the Complaints Team, the casino confirmed that the winnings had been credited to the player's account, and the player confirmed their receiving. The complaint was marked as 'resolved' as the issue was addressed.

The player from Spain reported that €211.16 had disappeared from their casino account without an explanation. They had a screenshot documenting the incident. The Complaints Team attempted to gather additional information from the player to investigate the issue but ultimately had to reject the case due to a lack of response. Consequently, no further investigation could be conducted, and potential solutions were not provided. The player was informed that they could reopen the complaint in the future if desired.

The player from Germany reported that her son accessed her casino account without permission, resulting in unauthorized payments of 1650€. Although the casino suspended the account for review, the player was left uncertain about the status of her pending withdrawal after being disconnected from customer support. The Complaints Team concluded that the player was responsible for actions taken on her account, leading to the rejection of the complaint. The player was advised to contact the team for any future issues with this or other casinos.

The player from Nova Scotia had been waiting for a withdrawal of 400 for two weeks and felt scammed, expressing relief that only 40 had been deposited. The Complaints Team had attempted to gather more information regarding the player's account verification and the nature of his winnings. However, due to a lack of response from the player, the complaint was unable to be investigated further and was rejected.

The player from Australia had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team had extended the timeframe for the player to respond and had requested additional information regarding the account verification and communication with the casino. However, as the player did not respond to the inquiries, the complaint was rejected due to a lack of information needed for further investigation.

The player from Germany had been awaiting their withdrawals since September 5th, 2024, but had yet to receive them. They reported constant delays and excuses from the casino regarding the processing of their withdrawals. The issue was resolved, as the casino eventually transferred the payout after a month of waiting. The Complaints Team marked the complaint as 'resolved' following confirmation of the outcome.

The player from Greece had made a 100 euro withdrawal request three days prior, but it remained unapproved. After contacting customer support, he was informed that the issue would be resolved within three days, but he saw no progress. The Complaints Team extended the response period by an additional seven days; however, due to the player's lack of response, the complaint was ultimately rejected.

The player from Germany reported losing 1500 Euros while playing at the casino without taking any bonuses, initially reaching a maximum win of 300 Euros before losing everything. The Complaints Team attempted to assist by requesting additional details regarding the issue but received no response from the player. As a result, the complaint was rejected due to the lack of information necessary for further investigation.

The player from Finland faced issues with three pending withdrawal requests totaling 400 euros since August 25, 2024. Despite having attempted a previous withdrawal that was returned to their gaming account, they received automated responses from live chat and experienced inconsistent information regarding delays and changes in the payment service. The issue was resolved when most of the money was successfully transferred to the player's account, leading to the closure of the complaint.

The player from Finland reported that the casino had not paid his winnings of 500 euros after a two-week wait. Despite continuous inquiries, live support consistently claimed that the payment would come soon. The Complaints Team extended the response time for the player to provide necessary information, but the player did not respond. As a result, the complaint was rejected due to a lack of further communication from the player.

The player from Greece had made two withdrawal requests of €500 each using the first deposit bonus. Despite being told the withdrawals would be processed within 72 hours, they experienced a delay. We advised patience, noting that delays can occur due to high volume or verification processes. The player reported that the payments were successfully completed after a one-week delay. The complaint was marked as resolved.

The player from Greece had a pending withdrawal since 22/7 that had not been processed, and he had received no updates. The player reported that his previous withdrawal had been canceled without notification, but a new withdrawal request made via cryptocurrency was later paid. The issue was resolved as the player confirmed receipt of his winnings.

The player from Finland had withdrawn €500 earlier that week, but they hadn't received the money as promised by Friday. When they inquired about the withdrawal, the casino closed their account and disabled live chat, providing only vague email responses. We advised the player to wait up to 14 days for the withdrawal to be processed. The player confirmed that no documents were required for verification and eventually received the money. The complaint was marked as resolved.

The player from Germany had deposited 100 Euros and won 600 Euros at Slotexo Casino. However, when she tried to withdraw 450 Euros, she encountered an error message and the money disappeared from her account. Neither the missing funds nor withdrawal attempts were reflected in her payment or withdrawal history. The player had not yet verified her account and believed the casino was trying to deceive her. She provided evidence of her betting and payment history. However, we determined that the issue was related to sports betting, which was outside of our jurisdiction. Therefore, while we contacted the casino on her behalf, we had to reject her complaint.