In this review, Royal Reels Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Royal Reels Casino has a High Safety Index of 8.3, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Continue reading our Royal Reels Casino review to find out more about this casino and determine if it's the right fit for you.
Is Royal Reels Casino fair and safe? Safety Index explained
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Royal Reels Casino, we thoroughly read and reviewed the Terms and Conditions of Royal Reels Casino. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
Considering our estimates and the factual data we have collected, Royal Reels Casino appears to be a very large online casino. This casino has a low value of denied payouts in player complaints with respect to its size. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
To our knowledge, Royal Reels Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
All of that, together with other factors considered in our review, has resulted in Royal Reels Casino having a Safety Index of 8.3, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.
T&Cs of Royal Reels Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Royal Reels Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Royal Reels Casino player complaints
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 9 complaints about this casino in our database. Because of these complaints, we've given this casino 3,062 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Royal Reels Casino user reviews and feedback
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Based on the 18 user reviews of Royal Reels Casino in our database, it has a Good User feedback score. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Company information and licenses of Royal Reels Casino
Royal Reels Casino is in the ownership of SoftMaya LTD and has an annual revenue estimate greater than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
To our knowledge, Royal Reels Casino has not obtained a gambling license from any regulator.
Withdrawal limits, win limits, and payment method options
Royal Reels Casino supports 7 payment methods. This includes: Mastercard, VISA, Bitcoin (BTC), Bank transfer, USD Coin (USDC), Ethereum (ETH), Tether (USDT).
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
AUD 9,000 per day
No win limit
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. Languages and customer support options available at Royal Reels Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Royal Reels Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, Royal Reels Casino has an average customer support.
Royal Reels Casino casino games and slots
Royal Reels Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 30 providers. This includes Nolimit City, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Betsoft Gaming, Playson, ELK Studios, Evoplay, Push Gaming, BGaming, Wazdan, Booming Games, Tom Horn, Belatra Games, Booongo (BNG), MrSlotty, Relax Gaming, edict, Nucleus Gaming, Platipus, Swintt, Fugaso, Spadegaming, Apollo Games, Popiplay, Reevo, Mascot Gaming, Hacksaw Gaming.
Bonuses and codes offered by Royal Reels Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
We currently have 2 bonuses from Royal Reels Casino in our database, which include:
A$10 NO DEPOSIT BONUS
100% up to A$500
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
Browse all bonuses offered by Royal Reels Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(17)
User reviews of Royal Reels Casino
This is a place to share experience with Royal Reels Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
As an Australian player who has spent a fair bit of time navigating the offshore casino scene, Royal Reels has earned a spot as one of my regulars. It’s not perfect, but once you get KYC done FINALLY (it takes a while) it is a solid choice for any Aussies.
The Good Bits Overall, it’s a good casino with a layout that works well for us down under. The game selection is top-tier, featuring all the big providers we actually want to play.
The standout for me has been the no wager bonuses. Every now and then, they’ll send out offers that actually have "no wager requirements". I’ve personally played these through, and on the lucky occasion where I’ve managed a win, I’ve been able to withdraw the cash without a single drama. It’s a rare find in the current market and definitely keeps me coming back.
When it comes to the bread and butter—depositing real cash—I’ve had a very smooth experience. As long as I steer clear of the standard deposit bonuses and just play with my own bankroll, cashing out is straightforward. Once you’re in the "system," the withdrawals are processed without the headache you find on other sites.
The Initial Hurdle I will say, be prepared for some initial KYC dramas. Getting my account verified was a bit of a mission and took longer than I would have liked. It felt like a bit of a hoop-jumping exercise at the start, but I’m glad I stuck it out. Since that first verification cleared, Royal Reels has been mostly consistent.
The Catch (Read Carefully!) Now for the downsides. The support can be absolutely dreadful at times. It’s the biggest letdown of the site. I’ve had instances where I’m mid-sentence trying to get a technical question answered and the agent just closes the chat on me without a proper resolution. It’s frustrating and definitely feels like they need to put some work into their staff training.
My biggest piece of advice for everyone: Be extremely careful with bonuses. Unless a bonus specifically states "no wager requirements," do not touch it. Even with the "no wager" ones, read the fine print twice.
Specifically, watch out for the $10 no deposit bonus. It’s a classic trap for new players. If you use that tenner, don't expect to see a cent of it in your bank account anytime soon. You have to wager that amount 30x before you can even think about a withdrawal. For most people, that $10 will be long gone before you ever hit the requirement.
Final Verdict If you are an experienced player who prefers playing with raw cash and avoiding the "bonus trap," Royal Reels is a 4-star experience. Just get your ID sorted early, keep an eye on those sneaky wagering requirements, and prepare to be patient with the support team.
After initial KYC Dramas Royal Reels has been nothing but good
If you deposit real cash and don't use bonuses I have no dramas playing and cashing out
They have some no wager bonuses that get sent to you which I have also played and on the lucky occasion won and withdrawn
Overall a good casino
Do not use any bonuses that don't specifically state "no wager requirements" and even those I would be cautious on
The support is sometimes absolutely dreadful. They will close chats without answering you properly.
If you use the $10 no deposit bonus don't expect to withdraw, you must wager 30x before you can withdraw any bonus
Used to be a really good site I’d play here everyday it’s good website good games but then it went down hill and your extremely lucky to get a withdrawal after years trying since last withdraw its not worth your time here but the games are good and website layouts good some times withdrawals are quick, back to playing everyday and getting a withdrawal is non existent and support is just rude
Was amazing won 36,000 after 10 Deposits and withdrew it all in 4 days no casino but 2 casinos do this u won't find better in terms of paying u your winnings
I'm glad I started playing at Royal Reels. My first withdrawal was surprisingly simple and fast! Friendly and helpful support too. I started playing here because they offered Thunderkick games which I love. They have a number of providers I enjoy playing. I've been playing here for one year and have had some decent wins and no issues so far. I can recommend to other Aussie players...
Everything has been easy at this casino my first withdrawal was surprisingly easy too and fast
Love Thunderkick games which is why I joined royalreels
SCAMMERS - get your money out asap Hi Everyone. On royal reels 9 l deposited up to about 4K over a 2 week period and ran it up to $60k USD on blackjack. ( also considering their blackjack is rigged as they always cut half deck and definitely have more low cards added. I counted 50 cards less than 9 and 16 pictures over 66 cards.) this just does not happen in blackjack) When I stopped at about 40k USD I tried to withdraw the money in $9000 USD increments (withdrawal limit). After two days and still pending I attempted to cancel withdrawal and try again. When I clicked cancel, the app showed an error of 'no withdrawal pending' and my balance was wiped. Get off the app, they are scammers
I won a little bit for a while on this app, first withdraw was about $200, then I finally hit big and tried to withdraw $3,00 winnings. Guess what they took a week to even adress my withdrawal. When they did get back to me about the withdrawal, the requested KYC documentation, despite already being verified and already made a withdraw. Plus they start asking documentation that was never stated as a necessity on the t&cs. It has been a month of me going back and forth with them. And they still have my $3,000
Very bad support, slow reply and can’t adress issues
Lack of transparency
kYC forms requested are ridiculous, making it impossible to withdraw
After making a Bitcoin deposit and then proceeding to Bitcoin withdrawal I have now been waiting weeks to receive. I have contact customer support nearly every day with no indication of a reason for the delay or timeframe to expect it. It's not even a large amount. It's $450. I am so frustrated they won't just contact me.
At first was able to withdraw and receive funds within 12-24 to bank account.
Good selection of providers.
After making a Bitcoin deposit and then proceeding to Bitcoin withdrawal I have now been waiting weeks to receive. I have contact customer support nearly every day with no indication of a reason for the delay or timeframe to expect it. It's not even a large amount. It's $450. I am so frustrated they won't just contact me.
First thing to say about Royal Reels is that they are different to every other casino. This is because of the games I can play here that I can't anywhere else. For example, Push Gaming is one of my favourite providers and here is the only place I can play them. And no you don't need a VPN. Pretty much all the providers you can't play elsewhere you can here.
Second thing to say is, having read mostly negative comments in the reviews about withdrawals, I had to wait before posting my review to see how my withdrawal went - they paid me in under a day. Deposited $30 with 50% bonus and withdrew $225. No problems. No KYC either.
Third thing to say is about their bonus terms. The wagering is 30x the granted bonus ONLY (the deposit amount is not included) which is fantastic. It has to be the most realistic terms I have ever seen in regards to actually clearing the wagering.
Last but not least is the RTPs of the slots. Well they are excellent. I always make a point to check the RTP in the game rules and other casinos will have lower RTP version games, but here it was the max RTP versions. A good experience from me so far. Good luck to everyone.
UPDATE: very next deposit was $60 with 50% bonus. I won $6000 on a 30c bet on Boss Bear. Wagered the bonus and withdrew $6069. Was in my bank account in under two days. Wow just wow. #1 casino in my books. Thank you Royal Reels!
Not worth the time to be honest. I had a dispute and they didn't offer anything to me. Long time for support to reply and not very helpful.
I have some doubt in the legitness of their games as they all seemed unlock which is unusual for most casinos without a VPN. So as others have said the RTP seems very poor as the games might be getting rigged.
Loyalty and VIP is pretty much not existent no cash back or even free spins when asked. regardless of how much you have deposited. I have closed my account off as they stopped accepting my deposits after i complained to them.
Very Low RTP, withdrawal is slow, support doesn’t help just bots, no payID, no communication when something goes wrong with site, lots of delays with deposits
Would not recommend playing on this site, only have bots for live chat, very low rtp on all there games, large international transaction fees, days later after deposits, slow response if you even get one.
Withdrawal used up be within 4 hours. 36 hours later and my withdrawal is "completed" but no money has entered my account. Can't get in touch with any actual CSO. Just a bot. Can't get any clarification.
This is ridiculous. Owned by the same company as pokies.net but I've had no issue with withdrawals there.
Also the removal of using pay i.d to deposit is a terrible idea. Not going to bother with this platform again
Never an issue, deposit and withdraw daily. Withdrawals are in my bank account usually within 4 hours, longest was 6 hours.
Fast payouts
easy to navigate
quick verification
payID
no option to choose favourite games to access quickly
Safety Index explained
Safety Index of Royal Reels Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Royal Reels Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.3/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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