Royal Reels Casino Review

The player from Australia had requested a withdrawal two weeks prior but faced delays due to the verification of winnings and a KYC check. Despite providing additional documentation, the player received no feedback from the payments team, only requests for patience. The Complaints Team had attempted to contact the casino for assistance but received no response, leading to the complaint being marked as 'unresolved' due to the casino's lack of cooperation and absence of a valid license. The player was advised to consider casino reviews and ratings for future transactions.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed that the withdrawal had been successfully processed. The Complaints Team marked the complaint as 'resolved' in their system and encouraged the player to reach out for assistance with any future issues.

The player from Australia had their account banned after winning a 30k Max win, despite having used the same bank account for deposits and withdrawals. They claimed there had been no chargebacks or breaches of terms and sought proof for the account closure and confiscation of their winnings. The Complaints Team attempted to gather more information by asking specific questions and extending the response time, but the player did not respond. As a result, the complaint was closed.

The player from Australia reported issues with a deposit of $320 to Royal Reels, which resulted in a 3% surcharge that was not reflected in her casino account. After contacting support, she was advised to reach out to her bank, which led her to consider a chargeback if the issue was not resolved. The Complaints Team attempted to gather additional information but ultimately had to reject the complaint due to the player's lack of response.

The player from Australia faced issues withdrawing $400 won on August 28, 2024, due to the bank account being shut down. While the casino claimed the withdrawal was successful, the player provided documentation showing the transaction was rejected and returned. Despite efforts to clarify the situation with the bank and the casino, the responses remained the same. The complaint was closed as ‘unresolved’ due to the casino's lack of response.

The player from Australia had issues withdrawing their winnings of 3,000 dollars, as they experienced account access problems, which led to confusion over a supposed cancellation of their withdrawal. After multiple attempts to communicate with customer support, including requests for transaction confirmations and escalations to management, the player remained unresolved and frustrated. The issue was resolved after a thorough investigation by the casino, resulting in the player receiving their funds. The Complaints Team marked the complaint as 'resolved'.

The player from Australia encountered issues withdrawing money from the casino due to multiple accounts using the same bank details, which led to a ban. The complaint was rejected as the player did not respond to requests for further information, preventing any investigation into the matter.

The player from Australia faced account deactivation after attempting to make a withdrawal, receiving a notification about using the same bank account for multiple accounts. Despite clarifying that she only had one account, the casino's support was unhelpful, leading to frustration over not breaching any terms and conditions. The Complaints Team contacted the casino for a response but ultimately closed the complaint as 'unresolved' due to the lack of communication from the casino.

The player from Australia found his account permanently restricted without prior notification and was informed it was due to having multiple accounts. Despite only having one account, he was unable to provide proof to the casino and had a pending withdrawal of $9,000. The Complaints Team attempted to gather more information, but the player did not respond to their inquiries. As a result, the complaint was rejected due to lack of communication.

The player from Australia had won $500.08 but only showed a balance of $200, as the casino claimed he had lost $300.08 from entering a doubling chance. He disputed this loss and received inconsistent responses from customer service, which had initially promised a refund but had since ceased communication. The Complaints Team attempted to engage the casino for clarification but received no response, leading to the conclusion that the casino operated without a valid license and lacked an ADR service. Consequently, the complaint was marked as 'unresolved', with a recommendation for the player to consider casino reviews and ratings in the future.

The player from Australia reported being charged twice for a single $40 deposit at the casino. When she approached support for assistance, she encountered rude and negative responses. The Complaints Team attempted to mediate by reaching out to the casino, but received no cooperation due to the casino's lack of a valid license. Consequently, the complaint was marked as 'unresolved', with the potential for the casino's rating to be affected, which might encourage a response in the future.

The player from Australia had deposited 326 AUD on July 16, 2024, but the funds had not been credited to his casino account. Despite having provided all necessary evidence and contacted the casino daily, the issue remained unresolved for two weeks. The Complaints Team had extended the investigation timeline to allow the casino more time to locate the funds and work with the payment provider. Ultimately, the case was rejected due to the player's lack of response to the team's inquiries, which prevented further investigation into the matter.

The player from Australia had deposited $20, but the amount had not been credited to his casino account despite multiple requests to resolve the issue. The Complaints Team had extended the timeframe for the player to respond and requested additional information regarding the deposit. However, due to a lack of response from the player, the complaint was rejected as further investigation could not be conducted.

The player from Australia had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn’t been obtained up to that day. The player expressed concern that the withdrawal had been removed from pending status and not recorded in the player's history. The issue was resolved as the player confirmed receipt of the pending money. The complaint was marked as resolved.

The player from Australia had used her partner's card and bank account for deposits and withdrawals. After her partner mistakenly disputed a transaction, which was subsequently canceled, Royal Reels refused to pay out her $9000 winnings. She insisted she had not engaged in any wrongdoing and had deposited significantly more than her winnings. We determined that the player had breached the casino's T&Cs by using a third-party payment method, leading to the rejection of her complaint.

The player from Australia deposited money using the PayID option, which failed to register with the casino despite being credited to the casino's bank. Four separate chat sessions over three days yielded no resolution, and the issue was repeatedly ignored. The PayID option was subsequently removed. The player's bank eventually reversed the unclaimed funds back to his account. We marked the complaint as resolved since the player received his money back.

The player from Australia had been attempting to withdraw funds from the casino for two weeks, but the casino continuously requested bank statements and then ended the chat without resolving the issue. The player had deposited over 15,000 AUD on the site and wanted to recover some or all of his money. The complaint was rejected due to the player's failure to provide the requested evidence.

The player from Australia was unable to receive their winnings, despite the casino's claim of a successful withdrawal. The player lacked any history of the gameplay or the processed withdrawal in their account, and communications with the casino were not returned. We set a timer for additional days to allow the casino to process the payment, but the player did not respond to our follow-up messages. Consequently, the complaint was rejected due to the lack of response from the player.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. We informed the player that withdrawals could take a couple of days or even weeks due to various reasons like KYC verification or high volume of requests. The player did not respond to follow-up messages. Therefore, the complaint was rejected due to lack of response.

The Australian player had deposited $530 to obtain a match bonus at Royal Reels. Although the money had been deducted from her bank account, it had not been credited to her casino account, and she hadn't received the bonus. Despite her contacting customer service, it had been over a month with no resolution. After we had requested more information from the player and reached out to the casino, the player reported that she had received her deposit. We then marked the complaint as resolved.

The player from Australia had deposited $160 to his casino account, but the funds had not been credited. The casino had requested multiple documents for investigation and subsequently stopped responding to the player's messages. We had advised the player to contact his payment provider for an investigation and recommended him not to deposit any more funds until the issue was resolved. However, the player did not respond to our messages and questions, hence we were unable to proceed further with the investigation. The complaint was therefore rejected.

The player from Australia experienced difficulty with a deposit made over a month ago. Despite daily contact and submission of all necessary documents, the casino's deposit team had yet to resolve the problem. We recommended that the player contact his payment provider for further investigation, as the casino typically could not resolve such issues directly. After extending the response time, the player did not respond to our messages, leading to the complaint being rejected due to lack of further information. The complaint was later reopened, and the player confirmed that the deposit issue was resolved.

The player from Australia had expressed dissatisfaction with the unequal distribution of no deposit bonuses at an online casino. He had felt he was consistently deemed ineligible and was upset by the rude treatment from the casino's support team. He had sought an explanation and an apology. However, our team had explained that casinos have the right to restrict or withdraw bonus privileges without notice. We also clarified that our role did not extend to requesting apologies from casino employees. As such, the player's complaint was considered unjustified and was subsequently rejected.

The player from Australia had concerns about the legitimacy of the casino due to a lack of license verification link and nonresponsive behavior when asked about it. She also suspected the casino might have been tampering with game results based on her game experience and the fact she could access all games without VPN. After examining the game logs and communication provided by the player, we found no evidence of unfair practices. The player's concerns about the casino's license were addressed in our review, which stated that the license couldn't be verified. Despite the player's dissatisfaction, we rejected the complaint due to the lack of relevant proof.

The player from Australia had deposited $400 via credit card. Despite being charged and the funds having been deducted, the casino had marked the payment as failed. The player had provided necessary documentation multiple times over 21 days, but the deposit had still not been honoured. The player had also contacted their credit card provider but didn't want to issue a chargeback. We had requested the player to forward the communication between them and the casino, however, the player did not respond. As a result, we were unable to investigate further and had to reject the complaint.

The player from Portugal had requested a withdrawal less than two weeks before submitting his complaint. His money had not been received yet. The Complaints Team had advised the player that it was common for withdrawals to take a few days or weeks to process, potentially due to incomplete KYC verification or a high volume of withdrawal requests. They advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The team extended the response period by 7 days, but the player did not respond, leading to the rejection of the complaint.

The player from Australia had won $4000 on Royal Reels but faced an issue when the casino had closed his account due to alleged fraudulent activity as he tried to withdraw his winnings. The player confirmed that he had a previous account with the casino that had been closed due to issues with fraudulent transactions on his card. We had informed the player that opening multiple accounts breached the casino's terms and conditions, and as such, we were unable to proceed with the complaint. We had suggested that the player contact the licensing authority for further assistance, but the complaint was ultimately rejected.

The player from Australia had made two withdrawals in January 2024 amounting to 3500 dollars and 5500 dollars, respectively, from a non-KYC casino. The payouts had been delayed due to a discrepancy in the withdrawal slip where the player had used his initials instead of the full name. After three weeks of waiting and unsuccessful attempts to resolve the issue via chat, the player had contacted the Complaints Team. We had invited the casino's representatives to the discussion, and the issue was resolved. The player had confirmed receiving the withdrawals in his Bitcoin account after correcting the name details.

The player from Australia had reported a delay in his withdrawal process, which had extended beyond the usual 4-6 hours to over 12 hours. The player did not respond to our follow-up inquiries, leading to the complaint being rejected due to a lack of communication.

The player from Australia had indicated a withdrawal marked as completed but the funds had not been transferred into her account after a week. The Complaints Team had explained that withdrawal processing could take up to 14 days due to various reasons such as KYC verification or high volume of withdrawal requests. They had advised the player to wait for this period before escalating the issue. However, the player did not respond to the team's messages and queries within the extended seven-day period. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Australia had faced significant delays in withdrawal processing that had lasted over 18 days, despite the casino's policy of 3-5 days for withdrawals. The player had made successful withdrawals in the past with the longest taking only 24 hours. The casino had responded to the player's complaint and promised to investigate within 3-7 business days. However, due to the player's failure to respond to further inquiries from the Complaints Team, we were unable to proceed with the investigation and the complaint had been rejected.

The player from Australia experienced a delay in his withdrawal process. Initially, the casino had promised to process the payment within 3-5 business days, but later extended it to 7 days. The player was still waiting for a confirmation of his $700 payment. On top of this, the player also mentioned a $600 withdrawal request from another platform, thepokies.net, but hadn't seen any updates regarding this. Despite the Complaints Team's attempts to keep communication open and extend the timer for resolution, the player failed to respond, leading to the complaint being rejected.

The player from Australia had requested a withdrawal of $1700 on January 11. Even though the casino had marked the withdrawal as 'sent', the player hadn't received their funds even after three weeks. The player's account was verified at sign up on October 6, 2022, and the winnings were accumulated with real money. We had contacted the casino to request an update on the payment status, but got no response. The complaint was initially closed as 'unresolved'. It was later reopened after the player confirmed that they had received the payment of $1500. We then marked the complaint as 'resolved'.

The player from Australia had requested a withdrawal which showed as completed in their transaction history, yet the funds had not been transferred to their bank account. The player had been advised by the casino that the funds would be received within 3-5 business days, however, the funds were not received by the 6th business day. The Complaints Team had advised the player to wait for two weeks for the payment to be processed and kept the complaint open for further developments. However, due to the player's lack of response to the team's messages and questions, the complaint was eventually rejected.

The player from Australia had reported a delay in his latest withdrawal from an online casino. Despite the status having shown 'completed', the casino had indicated a 3-5 day waiting period, which was unusual as the player typically received winnings within 24 hours. After we had asked for more details and reassured him that such delays could occur, the player confirmed that he had received his payment. Consequently, we had marked the complaint as 'resolved'.

The player from Australia had reported a problem with Royal Reels, where his deposit of $150 made on 11th Jan 2024 had not been credited to his account. He had mentioned that the casino's support was unhelpful, asking for a PDF of statements instead of screenshots as proof. The player had faced a similar issue with The Pokies. After we had advised him to contact his payment provider and wait for a month for the investigation, the player confirmed that the credit for his deposit had been received. Consequently, we had marked this complaint as 'resolved'.

The player from Australia has been facing issues with the casino, their withdrawal marked as complete is yet to be received, and a deposited amount has been deducted from their account but is still pending on the casino platform. We closed the complaint becasue the player didn't reply to our messages and questions.

The player from Australia had claimed that his two separate deposits of 20 and 30 units were not credited to his casino account nor refunded. After the casino had promised a refund within 24 hours, the player reported that the refund had not been processed. Despite the player's frustration and refusal to provide the requested bank statements, our team had advised him to contact his payment provider and provide the necessary documents to the casino. However, the player failed to respond to our subsequent messages, which left us unable to further investigate the issue. The complaint was therefore rejected.

The player from Australia had reported that his money and winnings had vanished from his account while he was playing blackjack at Royal Reels. Despite promises from live support for a manual transfer, the issue had remained unresolved. However, the player later confirmed that the issue had been a misunderstanding and had been resolved. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that time. The player later confirmed that he had received his withdrawal but noticed a discrepancy in the amount. It was clarified by the Complaints Team that the difference could have been due to transaction fees or currency exchange fees charged by banks. Since the player had received a majority of his winnings, we considered this complaint resolved.

The player from Australia had reported an issue with a delayed withdrawal from an online casino. Although the payout process had been taking less than two weeks, the player had been concerned due to lack of communication from the casino. The Complaints Team had advised the player that such delays were common, potentially due to KYC verification or high withdrawal request volumes, and had urged patience for at least 14 days post withdrawal request. The player later confirmed the issue had been resolved.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to wait for a minimum of 14 days before escalating the issue, as withdrawal processing could take some time. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint's timer by 7 days, the player confirmed receipt of his withdrawal. We then marked the complaint as 'resolved'.

The player from Australia had reported a delay in his withdrawal process which had exceeded the usual 24-hour timeframe. Despite the casino's live chat having stated the process might take 3-5 business days, the player had been dissatisfied as his previous experiences with the casino had always resulted in a maximum of 6 hours for withdrawals. The issue was resolved when the player received his money. We then marked the complaint as 'resolved'.

The player from Australia was facing issues with a missing withdrawal and a lack of response from the casino's support for over 25 hours. The absence of any pending/approved status on the transaction history had caused concern. After contacting the casino, he had been informed that the payment was processed but might experience a delay of 3-5 business days. We had advised the player that such delays were common and to wait at least 14 days after the withdrawal request before escalating the issue. However, the player did not respond further, leading us to close the complaint.

The player from Australia had deposited money into her Royal Reels online casino account, but the funds had not appeared. Despite an 18-day delay and her bank confirming the transaction, she had received no response from the casino's customer service. She had been advised by us to contact her payment provider and forward the payment confirmation to locate the lost funds. However, the player did not respond to our further messages, which led us to be unable to investigate the issue further. The complaint was consequently rejected.

The player from Australia had attempted to withdraw $700 from his winnings. However, a system glitch had occurred, reducing his balance to $200 without any withdrawal process being reflected in the transaction history. The player, who had received inadequate support response, had sought an explanation. We had attempted to gather more information to better understand the situation, but the player did not respond to our inquiries. Consequently, we could not investigate further and had to reject the complaint.

The player from Australia could not complete the withdrawal process because the casino alleged he had multiple accounts, while the player insisted he only had one. The pending withdrawal included winnings from a giveaway. We reached out to the player for additional information and extended the response deadline. However, due to the player's lack of response, we were unable to proceed with the investigation or provide potential solutions. The complaint was subsequently rejected.

The player from Australia has made a withdrawal request that shows as completed, but the funds have not arrived. The player has tried to contact support multiple times without success or response. The complaint was rejected as the player stopped responding.

An Australian player had deposited $200 into their Royal Reels account but the money did not show up. The casino had informed them that their payment had failed and would be refunded. The charge was no longer pending but the player had not received a response from Royal Reels via email or live chat. We had advised the player to get in touch with their payment provider and refrain from making further deposits until the issue was resolved. Despite having extended the complaint timeline and requested bank statements as proof, the player had failed to respond, leading us to reject the complaint due to lack of communication.

The player from Australia reported that his account was locked and he couldn't regain access. The Complaints Team reached out to the player for more details about his account registration, verification, and the games he had played. Despite extending the response time, the player did not respond to the team's inquiries. Consequently, the complaint was rejected due to the lack of player's response, which prevented any further investigation or potential solution to the issue.

The player from Australia had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. The Complaints Team had advised the player to wait for at least 14 days for withdrawal processing, suggesting that delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that his withdrawal had been successfully paid out in full 27 hours after his complaint. Consequently, the complaint was marked as 'resolved' by the team.

The player from Australia had initially reported a delay in his withdrawal from an online casino. However, he later stated that the withdrawal was no longer an issue, but he had trouble contacting the casino's customer service via live chat. Despite our team's attempts to communicate with the player and extend the complaint's timer, the player did not respond. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. After winning a significant amount, the player's account was restricted without any given reason. He had received a partial withdrawal of $900, but $2500 remained in his casino account. The player had stated that he had accumulated his winnings without an active bonus. We had attempted to resolve the issue by contacting the casino multiple times, however, the casino failed to respond. As a result, we marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We had advised the player to choose casinos by their reviews and ratings in the future to avoid such situations.

The player from Australia had won $1400 but didn't receive the payment. She had reached out to support who confirmed the payment had been made, but the withdrawal didn't appear in the player's profile. We had advised her that withdrawals could take some time to process and to be patient. The player later confirmed that the issue had been resolved and her winnings had been received. Thus, we had marked the complaint as resolved in our system.

The player from Australia had deposited $100 AUD into Royal Reels using the card option. The deposit had cleared from his bank account, but had not been credited to his Royal Reels account for several days, despite several inquiries to support. We had suggested he contact his payment provider to investigate the issue as it could have taken approximately one month to resolve. We had cautioned against depositing any more funds until the issue was resolved. Despite extending the response deadline, the player did not respond, leading us to reject the complaint due to lack of further information.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawal processing could take a couple of days or even weeks, and suggested waiting at least 14 days after requesting withdrawal before submitting a complaint. The player later confirmed that the issue had been resolved.

An Australian player had used both her and her partner's cards to deposit money into Royal Reels, but after winning $2,800, the casino account was permanently restricted, and the winnings were voided. The player had claimed that she used her own card for the winning deposit, but the casino did not respond to her inquiries. Upon review, we determined that the player had breached the casino's terms and conditions by using a third-party payment method. Despite the player's insistence that she had used her own card for the winning deposit, we concluded that the casino had been within its rights to close the account and confiscate the winnings due to the breach. The complaint was therefore rejected as unjustified.

The player from Australia has been banned from Royal Reels Casino due to a chargeback. Player is unaware of what a chargeback is and gets no response from customer support when trying to resolve the issue. The complaint was rejected as the player has no remaining balance on his account when it got closed.

The player from Australia experienced an issue while playing a game where their winnings disappeared due to a system malfunction. Despite contacting the support over 54 times over 3 months, the casino has not provided resolution yet. We rejected the complaint because the player didn't respond to our messages and questions.

An Australian player's bank account was closed because of transactions conducted through Pay ID, blocking an incoming payment of $600 in winnings from Royal Reels. The player contacted the casino numerous times but received inadequate responses. Despite making a deposit from a new bank account to facilitate withdrawals, no correspondence has been received from the casino despite the 5 business days waiting period exceeding. The complaint was closed as the player stopped responding.

The player from Australia had experienced a game malfunction after winning, which resulted in a loss of funds. Despite multiple complaints and assurances of resolution within 24 hours, the issue remained unresolved after 3 months. The player had claimed that the casino had acknowledged the problem with the games on the date of his incident. However, he had failed to provide the necessary supporting evidence despite our requests. As a result, we couldn't investigate further and had to reject the complaint.

The player from Australia made a withdrawal to a closed bank account. The bank stated the funds should have returned to the casino, but the player has been unsuccessful in retrieving his $400 despite numerous attempts. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia reports that after making a deposit, the Royal Reels Casino site was blocked, preventing him from contacting them or retrieving his money. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia had their account blocked without further explanation. After contacting casino and their affiliates we still weren't able to get a response. Player stopped responding to our question therefore the complaint was rejected.