Royal Reels Casino Review

The player from Australia had requested a withdrawal of $1700 on January 11. Even though the casino had marked the withdrawal as 'sent', the player hadn't received their funds even after three weeks. The player's account was verified at sign up on October 6, 2022, and the winnings were accumulated with real money. We had contacted the casino to request an update on the payment status, but got no response. The complaint was initially closed as 'unresolved'. It was later reopened after the player confirmed that they had received the payment of $1500. We then marked the complaint as 'resolved'.

The player from Australia had requested a withdrawal which showed as completed in their transaction history, yet the funds had not been transferred to their bank account. The player had been advised by the casino that the funds would be received within 3-5 business days, however, the funds were not received by the 6th business day. The Complaints Team had advised the player to wait for two weeks for the payment to be processed and kept the complaint open for further developments. However, due to the player's lack of response to the team's messages and questions, the complaint was eventually rejected.

The player from Australia had reported a delay in his latest withdrawal from an online casino. Despite the status having shown 'completed', the casino had indicated a 3-5 day waiting period, which was unusual as the player typically received winnings within 24 hours. After we had asked for more details and reassured him that such delays could occur, the player confirmed that he had received his payment. Consequently, we had marked the complaint as 'resolved'.

The player from Australia had reported a problem with Royal Reels, where his deposit of $150 made on 11th Jan 2024 had not been credited to his account. He had mentioned that the casino's support was unhelpful, asking for a PDF of statements instead of screenshots as proof. The player had faced a similar issue with The Pokies. After we had advised him to contact his payment provider and wait for a month for the investigation, the player confirmed that the credit for his deposit had been received. Consequently, we had marked this complaint as 'resolved'.

The player from Australia has been facing issues with the casino, their withdrawal marked as complete is yet to be received, and a deposited amount has been deducted from their account but is still pending on the casino platform. We closed the complaint becasue the player didn't reply to our messages and questions.

The player from Australia had claimed that his two separate deposits of 20 and 30 units were not credited to his casino account nor refunded. After the casino had promised a refund within 24 hours, the player reported that the refund had not been processed. Despite the player's frustration and refusal to provide the requested bank statements, our team had advised him to contact his payment provider and provide the necessary documents to the casino. However, the player failed to respond to our subsequent messages, which left us unable to further investigate the issue. The complaint was therefore rejected.

The player from Australia had reported that his money and winnings had vanished from his account while he was playing blackjack at Royal Reels. Despite promises from live support for a manual transfer, the issue had remained unresolved. However, the player later confirmed that the issue had been a misunderstanding and had been resolved. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed at that time. The player later confirmed that he had received his withdrawal but noticed a discrepancy in the amount. It was clarified by the Complaints Team that the difference could have been due to transaction fees or currency exchange fees charged by banks. Since the player had received a majority of his winnings, we considered this complaint resolved.

The player from Australia had reported an issue with a delayed withdrawal from an online casino. Although the payout process had been taking less than two weeks, the player had been concerned due to lack of communication from the casino. The Complaints Team had advised the player that such delays were common, potentially due to KYC verification or high withdrawal request volumes, and had urged patience for at least 14 days post withdrawal request. The player later confirmed the issue had been resolved.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to wait for a minimum of 14 days before escalating the issue, as withdrawal processing could take some time. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint's timer by 7 days, the player confirmed receipt of his withdrawal. We then marked the complaint as 'resolved'.

The player from Australia had reported a delay in his withdrawal process which had exceeded the usual 24-hour timeframe. Despite the casino's live chat having stated the process might take 3-5 business days, the player had been dissatisfied as his previous experiences with the casino had always resulted in a maximum of 6 hours for withdrawals. The issue was resolved when the player received his money. We then marked the complaint as 'resolved'.

The player from Australia was facing issues with a missing withdrawal and a lack of response from the casino's support for over 25 hours. The absence of any pending/approved status on the transaction history had caused concern. After contacting the casino, he had been informed that the payment was processed but might experience a delay of 3-5 business days. We had advised the player that such delays were common and to wait at least 14 days after the withdrawal request before escalating the issue. However, the player did not respond further, leading us to close the complaint.

The player from Australia had deposited money into her Royal Reels online casino account, but the funds had not appeared. Despite an 18-day delay and her bank confirming the transaction, she had received no response from the casino's customer service. She had been advised by us to contact her payment provider and forward the payment confirmation to locate the lost funds. However, the player did not respond to our further messages, which led us to be unable to investigate the issue further. The complaint was consequently rejected.

The player from Australia had attempted to withdraw $700 from his winnings. However, a system glitch had occurred, reducing his balance to $200 without any withdrawal process being reflected in the transaction history. The player, who had received inadequate support response, had sought an explanation. We had attempted to gather more information to better understand the situation, but the player did not respond to our inquiries. Consequently, we could not investigate further and had to reject the complaint.

The player from Australia could not complete the withdrawal process because the casino alleged he had multiple accounts, while the player insisted he only had one. The pending withdrawal included winnings from a giveaway. We reached out to the player for additional information and extended the response deadline. However, due to the player's lack of response, we were unable to proceed with the investigation or provide potential solutions. The complaint was subsequently rejected.

The player from Australia has made a withdrawal request that shows as completed, but the funds have not arrived. The player has tried to contact support multiple times without success or response. The complaint was rejected as the player stopped responding.

An Australian player had deposited $200 into their Royal Reels account but the money did not show up. The casino had informed them that their payment had failed and would be refunded. The charge was no longer pending but the player had not received a response from Royal Reels via email or live chat. We had advised the player to get in touch with their payment provider and refrain from making further deposits until the issue was resolved. Despite having extended the complaint timeline and requested bank statements as proof, the player had failed to respond, leading us to reject the complaint due to lack of communication.

The player from Australia reported that his account was locked and he couldn't regain access. The Complaints Team reached out to the player for more details about his account registration, verification, and the games he had played. Despite extending the response time, the player did not respond to the team's inquiries. Consequently, the complaint was rejected due to the lack of player's response, which prevented any further investigation or potential solution to the issue.

The player from Australia had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. The Complaints Team had advised the player to wait for at least 14 days for withdrawal processing, suggesting that delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that his withdrawal had been successfully paid out in full 27 hours after his complaint. Consequently, the complaint was marked as 'resolved' by the team.

The player from Australia had initially reported a delay in his withdrawal from an online casino. However, he later stated that the withdrawal was no longer an issue, but he had trouble contacting the casino's customer service via live chat. Despite our team's attempts to communicate with the player and extend the complaint's timer, the player did not respond. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. After winning a significant amount, the player's account was restricted without any given reason. He had received a partial withdrawal of $900, but $2500 remained in his casino account. The player had stated that he had accumulated his winnings without an active bonus. We had attempted to resolve the issue by contacting the casino multiple times, however, the casino failed to respond. As a result, we marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We had advised the player to choose casinos by their reviews and ratings in the future to avoid such situations.

The player from Australia had won $1400 but didn't receive the payment. She had reached out to support who confirmed the payment had been made, but the withdrawal didn't appear in the player's profile. We had advised her that withdrawals could take some time to process and to be patient. The player later confirmed that the issue had been resolved and her winnings had been received. Thus, we had marked the complaint as resolved in our system.

The player from Australia had deposited $100 AUD into Royal Reels using the card option. The deposit had cleared from his bank account, but had not been credited to his Royal Reels account for several days, despite several inquiries to support. We had suggested he contact his payment provider to investigate the issue as it could have taken approximately one month to resolve. We had cautioned against depositing any more funds until the issue was resolved. Despite extending the response deadline, the player did not respond, leading us to reject the complaint due to lack of further information.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawal processing could take a couple of days or even weeks, and suggested waiting at least 14 days after requesting withdrawal before submitting a complaint. The player later confirmed that the issue had been resolved.

An Australian player had used both her and her partner's cards to deposit money into Royal Reels, but after winning $2,800, the casino account was permanently restricted, and the winnings were voided. The player had claimed that she used her own card for the winning deposit, but the casino did not respond to her inquiries. Upon review, we determined that the player had breached the casino's terms and conditions by using a third-party payment method. Despite the player's insistence that she had used her own card for the winning deposit, we concluded that the casino had been within its rights to close the account and confiscate the winnings due to the breach. The complaint was therefore rejected as unjustified.

The player from Australia has been banned from Royal Reels Casino due to a chargeback. Player is unaware of what a chargeback is and gets no response from customer support when trying to resolve the issue. The complaint was rejected as the player has no remaining balance on his account when it got closed.

The player from Australia experienced an issue while playing a game where their winnings disappeared due to a system malfunction. Despite contacting the support over 54 times over 3 months, the casino has not provided resolution yet. We rejected the complaint because the player didn't respond to our messages and questions.

An Australian player's bank account was closed because of transactions conducted through Pay ID, blocking an incoming payment of $600 in winnings from Royal Reels. The player contacted the casino numerous times but received inadequate responses. Despite making a deposit from a new bank account to facilitate withdrawals, no correspondence has been received from the casino despite the 5 business days waiting period exceeding. The complaint was closed as the player stopped responding.

The player from Australia had experienced a game malfunction after winning, which resulted in a loss of funds. Despite multiple complaints and assurances of resolution within 24 hours, the issue remained unresolved after 3 months. The player had claimed that the casino had acknowledged the problem with the games on the date of his incident. However, he had failed to provide the necessary supporting evidence despite our requests. As a result, we couldn't investigate further and had to reject the complaint.

The player from Australia made a withdrawal to a closed bank account. The bank stated the funds should have returned to the casino, but the player has been unsuccessful in retrieving his $400 despite numerous attempts. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia reports that after making a deposit, the Royal Reels Casino site was blocked, preventing him from contacting them or retrieving his money. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia had their account blocked without further explanation. After contacting casino and their affiliates we still weren't able to get a response. Player stopped responding to our question therefore the complaint was rejected.