The player from Germany requested the deletion and blocking of their Allyspin account but did not receive a resolution despite repeated requests. They no longer wished to play at the casino. After the player informed the casino about the complaint filed, their account was finally closed. The issue was marked as resolved by the Complaints Team following confirmation from the player.
AllySpin Casino - Player’s account remains blocked despite requests.
Amount: ??
AllySpin Casino
Safety Index:HighSafety Index
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8.9
AllySpin Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
yesterday
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2 weeks ago
Translation
Hello, after repeated requests, my allyspin account has still not been deleted and blocked. I don't want to play anymore, but I can't do that without being blocked.
Automatic translation:
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2 weeks ago
Dear Peppino0511,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Thank you very much in advance.
Best regards,
Dominika
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2 weeks ago
Translation
Hello, thanks for your reply. I've forwarded the email to you.
Automatic translation:
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1 week ago
Dear Peppino0511, is this the only account closure request you sent to the casino?
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1 week ago
Translation
Hello, no, I just submitted another question today. It was answered, but my account still hasn't been closed or blocked, despite my explicit request.
Automatic translation:
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yesterday
Dear Peppino0511, could you please specify the reason for closing your account?
Would you be so kind as to forward me the other account closure request that you sent to the casino? My email address is dominika.l@casino.guru.
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yesterday
Translation
Hello, after I wrote an email to the casino in question that I had filed a complaint with them, my account was finally closed
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yesterday
Dear Peppino0511, thank you for the information provided.
Can we consider the case resolved?
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yesterday
Dear Peppino0511,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
