The player from Chile had been trying, unsuccessfully, to withdraw 100,000 CLP from RABONA platform for over six days. All withdrawal requests had been rejected without a clear explanation and despite numerous attempts, the player hadn't received satisfactory support or responses. The player's account was not verified at the time of the complaint. The casino responded stating that the account needed verification before withdrawal could be processed. The player's account was under review for verification at that time. No further updates were provided by the player, and the complaint was eventually rejected due to lack of response.
Rabona Casino - Player’s withdrawal request repeatedly declined.
Amount: $100,000 CLP
Rabona Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Translation
I am writing to you with deep concern due to a series of issues I have been experiencing with the RABONA platform over the past few days. For more than six days now, I have been trying to reach out to your support team, but to no avail.
I have submitted several withdrawal requests for an amount of 100,000 CLP, which have all been rejected without a clear explanation. Despite my attempts to seek help via the virtual chat, I have not received any satisfactory responses. The emails I have sent to the support address have also gone unanswered.
Last week, specifically on February 8th, I was promised communication via email, but to this day, have received no such notification. All my attempts to get assistance have been futile, and the only response I have gotten so far has been a request for patience, telling me that the team is working on it, which, regrettably, has not produced any results to date.
I sincerely hope that you can promptly address this issue and provide an appropriate solution. I appreciate your immediate attention to this matter and look forward to a satisfactory response at the earliest convenience.
Automatic translation:
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10 months ago
Hello Pekeneno,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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10 months ago
Translation
Could you tell us if your account is already verified and, if so, since when exactly?
According to the system, my account "does not require verification" at this time, but I have no problems verifying my account.
Did you accumulate your winnings with real money or use a bonus?
Real money, just deposit 5000CLP which will transform it into 100000CLP
When was the last time you spoke to the casino and what was it about?
I spoke with the casino almost every day, better said with their virtual branch, they told me that they were going to communicate via email with me manually to be able to make the withdrawal, but as of today nothing, 9 days have already passed and I don't know They have contacted me, nor do they answer my emails.
Automatic translation:
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10 months ago
Thank you Pekeneno for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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10 months ago
Dear Pekeneno,
I am sorry to hear that your withdrawal requests have been rejected. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Rabona Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Rabona Casino, could you please state the reason why all of the player's withdrawal requests have been rejected?
Thank you in advance for providing the information.
Kind regards,
Dominika
Casino.Guru
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10 months ago
Dear Customer,
Thank you for reaching out!
Please be informed that, prior to having your withdrawal requests paid, the account requires verification. We will request the needed documents shortly. You can check the updates in the Verification section of your account.
If your withdrawals get rejected, we kindly ask you to try using another payment method to request the withdrawal.
Sincerely,
Rabona Administration
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10 months ago
Dear Pekeneno, could you update me on the verification and status of your withdrawal requests, please?
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10 months ago
Translation
I am waiting to be verified, it is currently under review.
Automatic translation:
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9 months ago
Dear Pekeneno, if you have any updates regarding the verification and status of your withdrawal requests, please let us know.
