Vulkan Vegas Casino Review

The player from Poland had won PLN 16,000 in Vulcan Vegas Casino, but her account was banned when she attempted to withdraw the winnings and she was unsure why. The casino representative had stated that the player's account was permanently blocked due to the violation of their terms and conditions, specifically for abusing the bonus system by postponing game rounds and registering multiple accounts. The player did not respond to the inquiries of the Complaints Team, hence the team was unable to investigate further and had to reject the complaint.

The player from Germany has a pending withdrawal request of €1623 since July 27, and the withdrawal status shows 'successful' but the funds were never received. The player has provided bank statements up to eight weeks, but their account was subsequently blocked without explanation. The player has been a regular customer with the casino and had a similar yet resolved issue previously involving a smaller amount. The complaint was resolved as the player got paid out.

The player from Germany has invested 20,000€ in the online casino but is unsatisfied with the winnings which range from 5€ to 200€. He now wants a refund or threatens legal action. The complaint was closed as the player stopped responding.

The player from Philippines has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later informed us that she received her winnings and the complaint was closed as resolved.

The player from Germany had experienced difficulty withdrawing her winnings of €4000. The bank transfer withdrawal had been declined, and subsequent attempts via Astropay and Mifinity had been met with delays, a cancelled transaction, and an account blockage. After a series of communications with the casino and the complaints team, the issue was successfully resolved and the player received her remaining winnings.

The player from Ukraine had deposited money at Vulkan Vegas but did not receive the corresponding balance. Despite having contacted customer service and being assured the issue would be resolved, the player was still waiting. After the player had provided the payment receipt, we had confirmed the transaction details with him. The casino then asked the player to confirm if the issue had been resolved. Upon receiving the player's confirmation that the issue had indeed been resolved, we had closed the complaint as 'resolved'.

The player from Germany noted that Vulkan Vegas had refused his payout and blocked his account due to a claimed policy breach involving deposits from multiple accounts. He admitted to using his friend's account to deposit money and play games, which resulted in winnings. Upon review, the Complaints Team referred to the casino's terms and conditions, which explicitly prohibited third-party deposits. We advised the player to exclusively use his own payment methods for future deposits and rejected the complaint.

The player from Poland had her account blocked. Casino support claims it was due to her violating bonus play rules but failed to provide specifics. The player insists the winnings came from play after losing the bonus. The player delayed bonus rounds which is strictly against the terms and conditions. Therefore, we rejected the complaint.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The player later informed us that she received her winnings and this complaint was closed as resolved.

The player from Ireland, a long-term user of Vulkan Vegas, experienced an account closure due to the allegation that he has another account. Despite his denials and unfamiliarity with the given account details, the casino proposes reopening his account if they keep his €500 winnings. The complaint was rejected as the player had multiple accounts and breached the casino terms.

The player from India had requested a withdrawal but did not receive his winnings. The Complaints Team had advised the player that withdrawal processing could take some time, possibly due to KYC verification or a high volume of withdrawal requests. The casino had stated that the withdrawal was successfully processed, and the Complaints Team had asked the player to confirm receipt. However, without confirmation from the player, the complaint had been rejected.

The player from Ecuador has had their account blocked during the verification process due to claimed access from Chile, which they dispute. The player needs to withdraw their own deposited funds and has tried to rectify the situation, to no avail.

The player from Germany initially received swift payouts from the casino, however, the following 3 claims which were reportedly paid out have not yet arrived. The player later informed us that she received her winnings and we closed the complaint as resolved.

The player from Denmark encountered difficulties in logging into the account. After creating a new account with the same email, the casino blocked them citing a violation of multiple account rules. The player, however, insists they only used one email and correspondence with the casino has not resolved the issue. They have approximately DKK 27,500.00 in winnings, which the casino offers to forfeit for account reinstatement. With the help of the casino the situation was clarified and the player confirmed he considers the issue resolved.

The player from Canada deposited and wagered $25 to complete a challenge at Lootably but never received the promised reward. After multiple contacts with Vulkan Vegas Casino customer support, the player is being told to deposit more money to achieve the task.

The player's account got blocked after winning a significant amount on the Vulkan Vegas site. Despite having a verified account and a current balance over 6000€, the casino paid out only 100€ before suspending his account. The complaint was closed as the player stopped responding.

The player from Greece is having difficulty verifying his account for a €300 withdrawal from the casino, even after providing the requested information. The casino hasn't given clear instructions on what further details are needed for account verification. The casino as well as the player later informed us that the issue has been resolved, so we closed the complaint.

The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany, who was a regular at VulcanVegas, got her account suspended without any explanation from the casino. She was denied access on the 10th of August, 2023, and the player speculates that the event could be connected to a deposit-withdrawal statement or a 7-day gaming pause that she initiated at a partner casino. The complaint was closed as the player had zero balance on is casino account when it got closed.

The player from Brazil is having difficulty with their first withdrawal attempt despite meeting all the requirements. We were forced to reject this complaint because the player created and actively used more than one account.

The player from Germany has experienced a delay in the processing of two withdrawals. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland lodged a complaint regarding a delay in processing his withdrawal. The casino as well as the player later informed us that the winnings were paid out, so we closed this complaint as resolved.

The player from Germany deposited money several times. Upon successful completion of the verification process and attempt to withdraw, the player's account was unexpectedly blocked, without any communication from the casino. The player later confirmed that the issue was resolved.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany noticed an issue wherein an initial 1€ stake inexplicably changed to a 42€ stake during a game. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

A player from Poland registered, verified, and used his account on Vulkan Vegas Casino, where he won some money. However, his account was later blocked and his winnings were confiscated. The complaint was resolved as the player's account got reopen.

The player from Indonesia is continuously facing issues with withdrawals. Casino's customer service suggested a deposit in order to enable the withdrawal. However, the problem persists even after depositing. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Poland has had their account blocked. The casino provided the reason for this as 'financial fraud', although the player only made a $10 deposit after a successful case completion. The player also reports receiving bonus offers while the account is blocked.

The player claimed his account got blocked and all his funds had been confiscated by Vulkan Vegas Casino. The casino accused him of creating multiple accounts, his device and IP address had been matched to another person who kept playing at the casino. However, according to the player, that person also submitted a complaint as he witnessed his email address to be associated with multiple accounting. The casino didn't react to the complaint and it remained unresolved.

The player claimed to make a deposit of ₹490 at Vulkan Vegas Casino but a week later, it still wasn't credited to their account. The casino responded to the complaint and promised to investigate the case but it led to no result. The complaint was closed as unresolved since there were no further updates on the matter.

The player from Chile has been struggling with requesting a withdrawal. She requested a withdrawal around three weeks ago and as per the casino, the withdrawal was accepted but not processed. However, the money bounced back into her casino account and the withdrawal was rejected without clear reason or communication. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland initiated a withdrawal three weeks ago, but despite receiving a transaction confirmation from the casino, the funds haven't arrived in his MiFinity account. Contact with the casino resulted in them suggesting he contacts his bank, which confirmed no such transaction. The casino as well as the player submitted sufficient evidence on their status of the payment. Since the money has been lost in the transfer, the case was closed as unresolved.

The player from Finland has faced difficulties in passing the KYC check at Vulcan Vegas, causing a delay of over two months for a withdrawal of €45.04. The casino has continually declined the document of the player's single credit/debit card, claiming that two different cards were used. When we contacted the casino, it responded informing us that the player was able to withdraw then. The player confirmed receiving their money therefore the complaint was marked as resolved.

The player from Latvia has been accused by Vulkan Vegas casino of violating their terms by using a VPN and providing an incorrect date of birth, which resulted in account closure. The player denies these allegations, suggesting that any VPN use may have been unintentional, and points out that the games they played are available in local casinos. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India deposited a small amount of money ($7) and did not receive it in his casino account. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Poland has a verified account and requested a withdrawal of PLN 20,000 which has not been received yet. Unfortunately, the player's account has been hacked and some balance was lost due to this incident. Therefore, we were forced to close this complaint.

The player from Bavaria is experiencing deposit issues, as the money is debited from his account but never credited to the player's account. He is seeking €500 in compensation for this repeated issue. The player later confirmed that the deposit was returned, therefore we closed the complaint as resolved.

The player from Germany won €3,500 at Vulkan Vegas back in March but their account was blocked due to an alleged duplicate account. The player claims to be unaware of the second account and requests assistance. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. After a closer examination, we ended up rejecting this complaint as unjustified.

The player's Vulkan Casino account was blocked with a 2,400 EUR withdrawal pending. The player claims to have submitted all KYC documents and denies having any knowledge of a second account. The casino offered to unblock the account but proposed taking the balance and leaving only 500 euros without providing specific evidence of account linkage. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from Poland had his account blocked and his balance was confiscated, due to accusations of delaying game rounds. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's bonus terms and conditions

The player from Poland had his account in the casino blocked, due to accusations of opening multiple accounts in the casino. We ended up rejecting the complaint as the available evidence suggests that several multiple accounts were created.

The player from Germany wishes 50% of his deposits to be reimbursed since the casino doesn’t hold German License. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Austria has been accused of accessing the casino account from a restricted country. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Latvia submitted a withdrawal request. The casino asked him to prove that he has been to Poland and Sweden as he logged into the casino from these locations. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany has been waiting for her withdrawal for over two weeks. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany won €768, but they were only paid 10% of their winnings (€76.80). They have been waiting for several weeks for the investigation. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Latvia is questioning the legitimacy of the 4vulkanvegas21.com online casino. They mention experiencing delays in withdrawals and losing their winnings most of the time. Moreover, the player is registered in self-exclusion scheme in their country. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has been accused of opening duplicate accounts. Admittedly, he has opened two different accounts. Although we received evidence from the casino that the player really has opened multiple accounts, however, it came to light that the old account was not used for months and the player has actively used only one (new) account, and the winnings were gained in compliance with the casino rules, so we were able to help the player to solve the issue and the player can use their casino account in full.

The player's account got closed for an unknown reason. After reviewing all the gathered information and details we found out that the player was excluded from the casino, however, bypassed the casino's basic system restrictions to create 2 other accounts while using the same bonus offer on each account, which means he seriously breached the casino's Terms and Conditions, and he is not entitled to the winnings obtained in this way. Later, the casino reconsidered its decision, and due to the given circumstances, it credited the complainant's deposit(s) back to his unblocked casino account, which he confirmed. The complaint is considered resolved.

The player from Denmark logged in to the casino website while using a VPN. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Austria experiences difficulties cashing out his winnings due to incomplete account verification. The player lost his winning, while the verification was ongoing, therefore we were forced to close the complaint as 'rejected'.

The player from Poland experiences difficulties with a transaction in the casino. The player stated that the amount had successfully been credited to their account. Consequently, the complaint was resolved.

The player from Portugal requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had his account blocked due to accusations of opening multiple accounts. While the player's balance was returned to him, the casino decided to close the player's account permanently. We closed the complaint as 'resolved'

The player from Peru has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Mexico wasn't able to play with a bonus. He is also dissatisfied with the RTP. We were forced to reject the complaint because the player lost the deposit that was supposed to activate this bonus and didn't provide any evidence confirming the rigged games.

The player from Brazil has been accused of opening multiple accounts. Since the casino prioritized saving time over providing further evidence and details, and the disputed amount was low, it decided to pay out the player's disputed winnings. The complaint is resolved.

The player from Poland had his account blocked and his casino balance withheld, due to opening multiple accounts in the casino. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Thuringia requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Kyrgyzstan submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player's experiencing an unspecified issue with Vulkan Vegas Casino. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence from the casino the player has engaged in suspicious behavior and not acted according to the casino's terms and conditions.

The player from Germany has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After a closer examination, we ended up rejecting this complaint as unjustified.

The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties completing the account verification. The casino informed us the payout was made. We closed the complaint because we didn't receive a confirmation from the player.

The player from Estonia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got closed for unknown reason. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence from the casino the player has engaged in suspicious behavior and not acted according to the casino's terms and conditions.

The player's account got blocked for unknown reason. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence from the casino the player has engaged in suspicious behavior and not acted according to the casino's terms and conditions.

The player from Argentina has been blocked without further explanation. There are reasonable grounds to believe that the player was engaging in suspicious activity, also in connection with other casino accounts that were not used for gaming purposes. The casino acted in accordance with its terms and conditions. Therefore, we decided to close this complaint as unjustified.

The player from Hesse has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Japan tried several times to withdraw their winnings, but all withdrawal requests were rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Argentina has been blocked due to suspicious activity. Later, we found out that the player's last withdrawal was successfully processed despite his account closure. At the time of closure, there were no other withdrawable funds in his account. The complaint was resolved.

The player from Hungary had her account blocked due to a play from a restricted country. The player had to prove that she never played in the casino from Lithuania. The issue was successfully resolved as the player received her winnings.

The player from Ecuador deposited in the casino, but the amount wasn’t credited to his casino balance. The player confirmed the issue was resolved after the amount had successfully been credited to his balance. Consequently, the complaint was resolved.

The player from Brazil had his casino account blocked. The casino provided evidence that showed the player had registered multiple accounts at the casino. The player was asked to provide further information but stopped responding to our questions. Consequently, the complaint was rejected.

The player from Ecuador has deposited money into casino account but the funds seem to be lost. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Chile is experiencing difficulties withdrawing his winnings due to ongoing verification. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Poland was accused of opening multiple accounts in the casino and his account was blocked. The casino provided sufficient evidence to show that the player had used a payment method that was also used by another account. Consequently, the complaint was rejected.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The casino responded and asked the player some questions regarding which devices had been used to access ther casino account. After a short time, the casino then stated that it had been decided to allow the player to withdraw their balance, but that their account would still remain closed. The player received the payment, and the complaint was resolved.

The player from Russia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player was accused of opening multiple accounts in the casino. The casino responded to the complaint and asked the player about a different account that seemed to be linked to theirs. After some time, the casino stated that they had made the decision to allow the player to withdraw their balance, but that the player's account would remain closed. The player received their payment, and the complaint was resolved.

The player from Poland has been accused of opening multiple accounts. The casino provided us with evidence confirming that the player created more than one account in the casino, but some circumstances have not been clarified and/or supported by the requested data. It turned out that the issues arose a long time ago, and necessary evidence would be hard to get. However, since it looks like the player did not gain any (unfair) advantage by playing in this way, the casino was able and willing to reconsider its decision and offered an alternative solution. The player accepted the offer and confirmed that it had been fulfilled. The complaint is resolved.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland had her winnings confiscated after she was accused of opening multiple accounts in the casino. After a closer examination of this case, It has been agreed with the casino that the player's account will be reopened and all functions will be available again. The issue has been resolved successfully.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Greece was accused by the casino of using a VPN. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from India has been blocked without further explanation. After closer examination we noticed a few inconsistencies in the data provided by the player, therefore, we were forced to reject this complaint.

The player from the Philippines has requested withdrawals almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player has deposited money into his account, but the funds seem to be lost. We ended up rejecting the complaint because the player couldn't prove that the money was sent to the casino and they didn't use their own account to make the deposit.

The player from Germany requested a withdrawal less than 2 weeks prior to submitting this complaint. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has requested a withdrawal five days prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.