Vulkan Vegas Casino Review

The player from Germany had successfully requested a withdrawal of €700 from VulkanVegas but only received €626 after a currency conversion to USD. He found the conversion process unreasonable and sought assistance, as the chat with customer support ended without resolution. The Complaints Team intervened and confirmed that a charge for conversion was not justified in that amount. As a resolution, €75 was credited back to the player's account, and the issue was marked as resolved.

The player from Germany is facing difficulties withdrawing funds from Vulkan Vegas despite completing the KYC process. The casino repeatedly claims that a bank statement for the deposit is missing, despite the player sending the necessary documents multiple times and receiving only automated responses from customer service.

The player from Austria had made three withdrawal requests on October 30th and October 31st and had been verified. While she was informed of processing timelines, a customer service representative later stated that further delays would occur, leading the player to suspect stalling tactics. She expressed frustration over the discrepancies and intended to close her account after resolving the withdrawals. The issue was resolved when the player confirmed that her winnings were received, and she subsequently closed her account.

The player from India reported a problem with a deposit of 1300 INR made on October 4, 2024, which had not been credited to his account. He provided a transaction ID for reference. The issue was resolved when the player confirmed that the deposited cash had been credited to his casino wallet. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from Bulgaria faced account blockage with 500 euros due to a name change after marriage, despite having submitted the necessary documentation. The support team claimed they did not receive the required emails, and the player felt frustrated with the lack of resolution. The issue was eventually resolved as the casino unblocked the account after reviewing the documents. The player was informed that it might take up to 14 days to receive the withdrawal after verification. However, the complaint was ultimately rejected due to the player's lack of response to follow-up inquiries.

The player from Germany had a pending withdrawal of €300 since 09/28/24, and previous communications with the Vulkan Vegas team had been unproductive, with no response to their email. The player expressed frustration after previously experiencing prompt processing of withdrawals. The issue was resolved as the player confirmed receipt of the funds, although a commission of €57.69 had been withheld due to unmet wagering requirements. The Complaints Team clarified the casino's terms and conditions regarding withdrawal fees, leading to the complaint being marked as 'resolved'.

The player from Germany faced issues with withdrawing a total of 450 euros, with a payout of 100 euros pending since September 28 and a recent win of 350 euros on October 3. Each inquiry resulted in responses about ongoing technical problems. The issue was most likely resolved, but we were forced to reject it because the player didn't confirm receiving winnings.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had reviewed the situation, noting that the player's withdrawal had been canceled after a lengthy processing time and multiple issues with the casino's payment system. Since the player had expressed a loss of over 25K due to these cancellations and indicated a desire to pursue legal action, the complaint had been closed as it was no longer relevant.

The player from Greece appealed the blocking of his account at Vulkan Vegas and sought the release of his funds amounting to €21,642. He explained that the block was a result of a VPN connection, which he did not knowingly misuse, and described being pressured into accepting a reduced withdrawal amount that was not fully honored. He requested a review of his situation to recover his balance fairly. The issue was resolved with the casino restoring his account balance, allowing him to process withdrawals. As of the latest updates, two out of four withdrawal requests had been approved, and the player was awaiting the remaining two. The Complaints Team closed the case as 'resolved,' encouraging the player to reach out if further issues arose.

The player from Germany had issues with withdrawing money from the casino, as two of his successful withdrawal transactions were not reflected in his account despite confirmation. He continued to receive vague responses from customer support, indicating that his withdrawals were being checked, and his recent withdrawal attempt also had not arrived. The Complaints Team intervened, contacting the casino for updates, and ultimately, the player confirmed that 400 EUR from one of the transactions was credited back to his account, followed by the remaining 100 EUR being returned as well. The issue was resolved, and the player was satisfied with the outcome.

The player from Italy faced delays with the KYC verification process, as the casino repeatedly rejected submitted photos of the player holding her ID with the account background. The player’s account was blocked, and she lost her winnings while awaiting approval of her documents. After clarifications were provided regarding the requirements for the selfie, the player submitted the necessary documents, which were eventually approved. The issue was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany raised a concern about the betting mechanics in Candy Drop, stating that it allowed for non-even winnings like 79.33€, which seemed inconsistent with the rules. He requested a refund. The casino explained that different currencies might lead to such amounts appearing due to conversion to EUR. The complaint was ultimately rejected due to the player's lack of response to follow-up inquiries, which prevented further investigation.

The player from North Rhine-Westphalia had a blocked account at Vulkan Vegas, allegedly due to a duplicate account, which he disputed. He had previously closed an account over a year ago and submitted all necessary ID documents. When he sought to withdraw over €20,000 in winnings, he questioned why the account had not been blocked earlier. The Complaints Team concluded that the complaint was closed as unjustified due to the player's breach of the casino's terms and conditions by knowingly using multiple accounts. It was determined that the player had altered personal details during registration to bypass restrictions, and the casino's actions were deemed appropriate based on the provided evidence.

The player from Germany had requested two withdrawals a week ago, but they had not yet been received. The Complaints Team had communicated that withdrawal processing could take time and had advised patience while the player cooperated with the casino. After extending the response time for the player, the case was ultimately rejected due to a lack of communication from him, which had prevented further investigation into the issue. The Complaints Team remained open to assisting if the player chose to reopen the complaint in the future.

The player from Lithuania had his account blocked after winning €2100, with the casino citing duplicate accounts. Despite providing the requested documents, his withdrawal was canceled, and the casino offered to lift the block only if he forfeited his winnings. The Complaints Team attempted to clarify the situation by reaching out for more information, but the player did not respond. As a result, the complaint was rejected due to a lack of further communication.

The player from Sweden reported that his account had been blocked after he wagered 3000€ in the casino. He had failed to pass email verification in the casino. The Complaints Team had attempted to gather more information from the player but received no response to their inquiries. As a result, the complaint was rejected due to the lack of further communication.

The player from Germany had a pending withdrawal from 15.08.2024 that remained unprocessed despite daily inquiries with support, which had initially assured completion within 5 business days. This deadline had now been exceeded. The issue was resolved as the player confirmed receiving the funds after the withdrawal status changed to 'in progress.'

The player from Bosnia and Herzegovina had their account blocked after winning €3,000 and submitting documents for verification. The casino claimed that the account was blocked due to a duplicate account, and the player was informed that they would not receive their winnings. The Complaints Team found that the player had knowingly opened multiple accounts without consulting the casino and ultimately rejected the complaint as unjustified.

The player from Germany reported substantial losses amounting to thousands of Euros and demanded a refund. The Complaints Team informed her that without concrete supporting evidence, such as game history, her complaint could not be pursued further. As no substantial evidence of wrongdoing by the casino was provided, her complaint was rejected. The team encouraged her to gather any relevant documentation to potentially reopen the case.

The player from Italy had not had her withdrawal requests from July 29 processed, despite having a verified account and not using bonuses. The casino’s terms stated that withdrawals were processed within 96 hours, but it had been 156 hours. Customer support was not responding to her inquiries. The issue was resolved as all payments had been successfully processed, and the player confirmed the resolution, allowing the complaint to be marked as 'resolved' in the system.

The player from Bulgaria accessed vulcanvegas.com despite having gambling restrictions in her country and lost a significant amount of money. She claimed that the site did not adequately verify her restriction status and sought the return of all deposits made. The Complaints Team concluded that the casino acted correctly by blocking her account upon learning of her gambling issues and that no refunds could be issued since she did not request self-exclusion prior to the account closure. The complaint was rejected due to the player's lack of response to follow-up inquiries.

The player from Poland had his account blocked at Vulkan Vegas while attempting to withdraw a balance of around 4000 PLN. Live support claimed there had been a violation of bonus rules but provided no further details. The player disputed any wrongdoing and sought assistance. The issue was resolved as unjustified due to breaching the casino's terms and conditions, specifically for bonus abuse and "delayed rounds".

The player from Germany had been a customer at Vulkan Vegas since 2019 and recently won 3700 Euros. Despite having a fully verified account, her payout request was delayed due to a source of funds verification. The issue was resolved after the player provided the necessary documentation, and the casino processed the payout. The player confirmed receiving the funds, and the complaint was marked as resolved.

The player from Germany deposited €52 via Sofortüberweisung on July 10, 2024, which was debited from their account but was not credited to their Vulkanvegas casino account. They received only standard responses in the chat. We advised the player to contact their payment provider to investigate the issue, as the casino could not resolve it directly. The player expressed frustration and hired a lawyer. The complaint was ultimately rejected due to the nature of the issue.

The player from Alberta had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player experienced significant delays in receiving his total winnings of $19,500 CAD, with multiple withdrawals being canceled by the casino. After ongoing communication and escalations from our side, the player confirmed that all his winnings had now been paid out. The complaint was marked as resolved in our system.

The player from Bulgaria had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The casino indicated that the transaction was canceled due to technical reasons and requested a new withdrawal attempt. Despite multiple follow-ups, the player did not respond. As a result, we were unable to investigate further, and the complaint was rejected.

The player from Germany faced issues with withdrawing funds because the casino required proof that the account was created in Canada, which the player could not provide. Despite completing the KYC check, the player was unable to withdraw his winnings without proving he was in Canada during account creation. The casino confirmed that it did not accept new players from Germany and required this proof for compliance. Due to the player's inability to provide the necessary evidence, the complaint was rejected by us.

The player from Poland faced difficulties in withdrawing money from the casino. He had deposited PLN 40, received a bonus, and won over PLN 1,300, but his account was blocked when he attempted to withdraw PLN 1,000, with claims of a second account. The Complaints Team had contacted the casino for verification but ultimately had to reject the case due to the player's lack of response to inquiries and requests for information. The player retained the option to reopen the complaint in the future.

The player from Poland claimed that Vulkan Vegas accused him of cheating and confiscated €4,000 in winnings. The player insisted that the money was won fairly using loyalty points and requested evidence of any violations. After investigating, we concluded that the player breached the casino's terms and conditions by using an exploit to accumulate unfair winnings. The casino's actions to close the account and confiscate the funds were deemed justified.

The player from Poland, a verified and regular customer, was unable to withdraw PLN 15,000 won from a jackpot. Despite providing tax documents and proof of employment, the casino canceled the payment and deleted the submitted documents. After resubmitting the documents and contacting support, the player's documents were accepted, and the withdrawal was processed. The Complaints Team confirmed the issue was resolved successfully.

The player from Portugal had deposited 110€ and had winnings of 15,351.22€. Despite having approved documents, her account remained unverified, and the casino's chat was unresponsive, leaving her to rely on delayed email communication. After extensive communication, her account was eventually verified, and she successfully withdrew 5,351.22€. The remaining 10,000€ was also processed in two installments according to the casino's terms. The complaint was marked as resolved following confirmation of all withdrawals.

The player from Germany had been waiting for a €1,500 withdrawal since 14/06/2024. Despite numerous inquiries, he continued to receive generic responses, with the casino blaming a third-party provider for the delay. After we contacted the casino, it was confirmed that the delay was due to the payment provider, but the withdrawal was eventually processed. The player confirmed receiving the payout and expressed hope that such delays would not occur again. The complaint was marked as resolved.

The player from Poland had his account blocked after verifying it and attempting to withdraw funds. The casino claimed he violated the T&C with bonus money, but he asserted he lost the bonus and then deposited his own funds, winning 1000 PLN. He sought the return of his deposited 1300 PLN and the 1000 PLN won. We obtained evidence from the casino showing the use of prohibited strategies and gameplay on Tower Quest, contrary to the player's claims. Consequently, the complaint was rejected based on the provided evidence.

The player from Poland had his account blocked by Vulkan Vegas Casino while attempting to withdraw around 3000 euros. The casino claimed a violation of the bonus terms, yet the player did not receive any detailed explanation or proof of the violation. We requested specific evidence and game history from the casino, but the player did not respond to further inquiries. As a result, the complaint was rejected due to a lack of response from the player.

The player from Poland had their account blocked and 1,200 euros confiscated for an unsubstantiated reason. The casino claimed the player violated bonus terms by postponing game rounds, which is prohibited. The player stated he played normally and had already met the bonus wagering requirements. After reviewing the evidence provided by the casino, we concluded that the player breached the terms and conditions. The complaint was therefore rejected as unjustified.

The player from Germany won €1000 on June 1st and had waited for three weeks for the payout, repeatedly being told to be patient. Despite being a loyal customer with no prior issues, he became disappointed and stopped playing. The delay was due to a technical issue with the payment service provider (PSP). After persistent follow-ups, the casino successfully resolved the issue, and the player received his winnings.

A player from Poland attempted to withdraw 3800 PLN from their Vulkan Vegas account, but the withdrawal was canceled, and the account was subsequently locked for review. Despite contacting customer support, the account was eventually permanently locked. After gathering all necessary information and evidence, we rejected the complaint as unjustified due to a breach of the casino's terms and conditions. The evidence proved the player had used an exploit to accumulate unfair winnings; therefore, the casino's actions to close the account and confiscate funds were considered justified.

The player from Poland had deposited 2,000 PLN at the casino using a bonus code but found that he could neither play any games nor withdraw the funds. Customer support had informed him that the account was under review by administration. Later, the account was permanently blocked, and the player was told he couldn't retrieve his funds. We reviewed the evidence provided by the casino, which showed the player had exploited the bonus system, breaching the terms and conditions. Therefore, the complaint was rejected as unjustified, and the casino's actions were deemed appropriate.

The player from Germany had been waiting since June 1 for a payout of 800 euros and another payout from June 13. Despite the casino's promise to process payouts within 5 bank days, they kept telling him to be patient. The issue was resolved after the player confirmed that all pending winnings were finally paid out.

The player from Hungary had won 345,000 HUF at Vulkan Vegas but couldn't withdraw her winnings. Despite submitting the required documents, her account was blocked for using her partner’s bank card, which she had previously used without issue. Her winnings and last deposit remained inaccessible. We concluded that the casino acted correctly by blocking the account due to the use of a third-party card, which is strictly prohibited by online casino terms. Therefore, the complaint was rejected.

The player from Latvia had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player expressed frustration over the delay and lack of support from the casino. The casino escalated the issue to the payment service provider (PSP). Eventually, the player confirmed receiving her winnings, and the complaint was marked as resolved by us.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had acknowledged the ongoing issue with the player's withdrawals and the casino's claims of successful transactions. However, after extensive communication and evidence provided by the player, it had been determined that the complaint would be rejected. The player had been advised to pursue legal action if he wished to resolve the matter further.

The player from Germany, who had a gambling addiction, exceeded the monthly deposit limit of €1000 in one day, despite having self-exclusion requests and protections supposedly in place. They believed the casino failed to enforce the deposit limit and adequately protect them according to the German license. The casino acknowledged the oversight and credited the player's account with €6615, the amount lost after reporting the gambling addiction. The player confirmed receiving the full amount, and the complaint was marked as resolved.

The player from Poland was unable to use bonuses despite frequent deposits and play. Attempts to activate bonus codes failed, and support indicated it was related to account activity. We explained that each casino has its own unique bonus policy, and eligibility is determined by the casino. The player was advised to contact the casino's customer support directly for clarification. The complaint was closed as we do not handle bonus eligibility issues.

The player from Poland had her Vulkan Vegas account blocked after winning 10,000 euros and being accused of manipulating graphics. Despite having had a verified account since December 2023 and complying with verification requests, including sending a photo with ID and an open player account, the account was blocked without specific details on the alleged manipulation. The issue was resolved after the player underwent video verification, her account was unblocked, and she received her winnings. We confirmed the resolution and closed the complaint.

The player from Brazil had their account blocked by the casino 6 months ago due to alleged duplicate accounts and never received their winnings. After opening a new single account, it was also blocked. The Complaints Team explained that multiple accounts were universally prohibited and the player’s new account was blocked for this reason. The casino confirmed the player had used multiple accounts, leading to the prohibition. The Complaints Team concluded the complaint was unjustified due to the player's breach of the casino's rules by knowingly creating multiple accounts.

The player from Germany had his account temporarily closed by the casino after attempting to withdraw his winnings. The casino claimed they found something suspicious and requested proof of residence in Ireland. The player insisted he lived in Germany and had provided all the necessary documents. He had €9000 in his account when it was closed. The complaint was rejected by us due to evidence showing the player circumvented the casino's IP block to register from a restricted jurisdiction, violating the casino's rules.

The player from Romania had their account blocked after verification and was unable to access their winnings. Despite adhering to verification processes and being approved, the account was blocked without returning the deposit. The casino provided evidence of the player creating multiple accounts to abuse no-deposit bonuses. Upon review, we found the evidence conclusive and rejected the complaint as unjustified due to a violation of the casino's terms and conditions.

The player from Poland, after winning 4k, attempted account verification by sending a selfie with ID three times. His account was later blocked, with the casino claiming the submitted photos were edited with graphic design software. The player insisted he did not tamper with the photos and was willing to send additional documents for verification. The issue was resolved after the player underwent video verification and received his winnings.

The player from Germany had not received his payouts despite being told they had been processed. He first requested a 500 Euro withdrawal on 25.4.24, and a second one of 400 Euros on 14.05.24. Both amounts had yet to appear in his account. The Complaints Team contacted the casino, which requested transaction IDs. Eventually, the player confirmed that the money was credited back to his account after a long delay. The complaint was marked as resolved.

The player from Germany had been denied winnings of €9000 due to alleged duplicate accounts with Vulkan Vegas Casino. Despite having closed her old account and created a new one, the accounts had been flagged as duplicates by the casino. The player, who had made significant deposits and incurred debt, suspected the casino to be rigged due to continuous losses. We had informed the player that creating a second account was against casino policy and the casino was within their rights to confiscate her balance. We also explained the nature of casino games and their inherent risks. We had extended the timer for the player to respond, but due to her lack of response, we had no choice but to reject the complaint.

The player from Germany had been waiting for a payout of 12,700 Euros for 6 weeks. After an initial cancellation, he had resubmitted the request and still hadn't received it. The casino had stated the account was under review with an undefined timeline. The player also claimed that the casino had deducted an amount of 7,300 Euros twice from his account. After discussions and investigation, the casino had credited the disputed amount back to the player's account but restricted him from making future deposits due to unfair advantage. The player had confirmed receipt of the payout and the issue was resolved.

The player from Germany had deposited 20 € via Visa, which had been deducted from his bank account, but the casino claimed it did not receive the funds. The casino's representative had mentioned that their experts were working on the case, but the documents provided by the player did not clearly indicate the disputed transaction ID. Due to the player's lack of response to the Complaints Team's inquiries, we were unable to investigate further and had to reject the complaint.

The player from Canada had expressed frustration over the lengthy account verification process at an online casino, having submitted over 50 documents over a period of five days without resolution. She had also voiced concerns about her gambling addiction and the impact of the process on her mental health. Despite her repeated attempts to provide sufficient identification, she felt she had been receiving false information from the casino's support team. The casino confirmed that all her withdrawals had been approved. However, due to the player's non-response to further inquiries from the Complaints Team, the issue could not be investigated further and the complaint was rejected.

A player from Nova Scotia has been unsuccessfully trying to set a 3-month cool off period at the casino for the past 2 weeks. He has sent multiple emails and contacted chat support, but responses have been inadequate and his request is yet to be fulfilled. Without any further response from the player we closed the complaint as rejected. The casino informed us in the complaint the account of the player was put under permanent self-exclusion.

The player from Latvia had reported an issue with a casino that refused to close his account despite several requests. He had questioned the legality of this action under Cyprus gambling law. The casino later confirmed that the account had been permanently blocked. The Complaints Team had extended the response time for the player by 7 days, but due to the player's lack of response, they were unable to investigate further and had to reject the complaint.

A regular player from Germany at Vulkan Vegas faced withdrawal issues despite having a verified account. The player submitted the requested documentation, after which the account was blocked due to alleged suspicions of money laundering. Despite multiple submissions of the required documents, including bank statements, the casino claimed the player failed to provide proof of ownership for the specified account and used an account that did not belong to him, violating the casino's terms and conditions. Due to the lack of sufficient proof and adherence to T&Cs, the complaint was rejected.

The player from Germany had experienced a delay in his withdrawal process due to an alleged technical error. Despite having contacted the casino, he had only been advised to wait. After three days for his first withdrawal and eight days for his second, he still hadn't received his winnings. We had advised the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that the payment had been transferred to his account and expressed hope that subsequent payments wouldn't take as long. Consequently, we had marked the complaint as 'resolved'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. After communicating with the casino through online chat, the player confirmed that the withdrawal issue had been resolved and the funds had been transferred. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Germany had reported delays in multiple withdrawal requests from Vulkan Vegas Casino. Despite the withdrawals having been confirmed and listed as "being processed", the player hadn't received any payments. This player's account had already been verified and he had played with real money. He had contacted the casino about his pending withdrawals and had been informed some were still with an external provider. He later confirmed receipt of two payments and expected the remaining ones soon, hence had considered the matter resolved. The Complaints Team had acknowledged the resolution and closed the complaint.

The player from Germany had been unsuccessful in making withdrawals at a casino where he had been playing since 2019. The Complaints Team had attempted to investigate his case, however, they were unable to proceed due to a lack of response from the player. Despite extending the deadline for response, the player did not provide the necessary information to support his complaint. Consequently, the team had to reject the case but emphasized that the player could have reopened the complaint in the future if he had chosen to resume communication.

The player from Germany reported that his account had been blocked after he made a number of deposits. He was seeking to have his account unblocked. The casino responded that the account had been blocked due to signs of gambling addiction. The player denied being addicted and demanded compensation for his losses. However, we explained to the player that the casino had the right to close accounts for any reason and since no winnings were withheld, there was no basis for compensation. Despite extending the complaint period, the player did not provide further information, which led us to reject the complaint as unjustified.

The player from Bavaria had experienced an account closure after he requested a transaction list from Vulkan Vegas Casino. The casino had ceased communication after the player threatened legal action, which led him to hire a lawyer to reclaim his funds. The player's account had been verified, but he had no remaining balance at the casino. We had informed the player that casinos could close accounts with zero balance without providing a reason, and there was nothing we could have done to assist. The player had proceeded with legal action, and due to these circumstances, we had to reject the complaint.

The player from Brazil was upset because the casino had changed their rules without notifying her. The bonuses that had been advertised on social media platforms were not active in her country. The casino representative had explained that some codes were region-specific. We had informed the player that we could not penalize the casino for revoking bonus privileges, as they had the right to restrict or close player accounts. The player was dissatisfied with this response. Despite our efforts, we could not resolve the issue to the player's satisfaction and the complaint was ultimately rejected.

The player from Iceland had deposited 700€ and had won the same amount. His account was blocked due to the use of a VPN, which he had been unaware of being an issue prior to making deposits. He had sought to recover his funds. After the Complaints Team had reviewed his case and communicated with the casino, the casino had agreed to let the player continue using their services. The player had confirmed that he was then able to access his account, and the issue had been marked as resolved.

The player from Germany was frustrated with the long waiting period (30 business days) for withdrawals at Vulkan Vegas Casino, which she perceived as an inappropriate strategy to make customers lose their money again. Despite our efforts to gather more information and resolve the issue, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Sweden had complained about a delayed withdrawal process at the online casino. He had been informed that he must wait 30 days to withdraw over €5000, despite a maximum stated waiting time of 14 days. The Complaints Team had sought clarification on the player's deposit history and withdrawal history, as well as KYC verification status. The casino representative had confirmed that the player's withdrawal requests were scheduled and there was no violation of terms and conditions. The Complaints Team had extended the resolution timeframe by 7 days, but without any response from the player, the complaint was eventually rejected.

The player from Germany had been waiting for weeks for three payouts from early March. Despite almost daily communication with online operators, the only explanations offered for the delay were a technical problem, or a delay from the disbursement provider. The player was not informed of any alternative method to withdraw her winnings. After the casino had requested the disputed transaction ID and the Complaints Team had extended the response time, the player confirmed that she had received her money. The issue had been successfully resolved and the complaint was closed.

The player from Sweden had experienced issues with withdrawal delays at Vulkan Vegas, which had led to loss of funds due to his gambling addiction. He had requested the casino to close his account due to his addiction, but had continued to deposit more money. He had also raised concerns about the conduct of live blackjack games. The player had previously requested to close all accounts with the same license at VerdeCasino. After our intervention, the casino had admitted their failure to apply limits and had credited the disputed amount to the player's account. The player had since withdrawn the funds and received them. The issue with the live blackjack games was to be handled separately between the player and the casino.

The player from Kenya had had a withdrawal issue with Vulkan Vegas. His account had been blocked three weeks prior for an unspecified reason and his pending withdrawal hadn't been processed in almost a month. His account had been fully verified and he had been playing with real money. After communicating with the casino and the complaints team, the casino had advised him to request a new withdrawal via crypto. The player had confirmed that he received the funds and the issue had been successfully resolved.

The player from Austria had reported an issue with Vulkan Casino, where he had two accounts. He had requested the casino to lock the unused account, but instead, the casino locked the account where he had deposited money and won 3500. Despite his efforts to resolve the issue through chat and email, the casino had closed the account. The player had sought help from the Complaints Team to collect his winnings. The casino defended its actions by stating that the player had violated their terms and conditions by having two accounts and using a no-deposit bonus on each. The player had denied using a bonus. We requested proof of the player's bonus history from the casino. After reviewing the provided evidence, we concluded that the casino acted within its rights and rejected the complaint.

The player from Germany encountered an issue with Vulkan Vegas Casino after he requested a withdrawal of 1300 Euros. His account had been suspended due to a discrepancy in his registration location. Despite having completed a KYC verification, the casino had requested additional identity confirmation and had refused to refund his deposits. The player had claimed to have registered and played from Germany, but the casino suspected he had used a VPN to bypass country restrictions. After a thorough investigation and correspondence with the casino, we found evidence supporting the casino's claims. The player had indeed breached the casino's terms and conditions by registering from a restricted location. Consequently, we closed the complaint as unjustified.

The player from Latvia had requested a withdrawal of 100 Euros on 26.02.2024, which was not received. Despite having successfully withdrawn funds in the past and having completed the required KYC verification, the casino had asked the player for a photo of his bank card for further verification. The player had confirmed that he had accumulated his winnings without the use of any bonuses. After the interaction with the Complaints Team, the player's issue had been resolved and the withdrawn funds were successfully received.

The player from Germany had reported that his account had been suspended by the casino under the pretext of alleged gambling addiction, just before a cashback offer. Feeling cheated, the player had threatened legal action against the casino. We had informed the player that casinos reserved the right to restrict or close accounts, and were not obligated to provide bonuses. The player had insisted on his right to the cashback and threatened legal action. Despite his frustration, we explained that without evidence of real funds being held, we were unable to assist further. The complaint was subsequently rejected.

The player from Poland was facing an issue where the casino had confiscated winnings of approximately 3,600 euros due to alleged duplicate accounts. He denied creating multiple accounts, and questioned the effectiveness of the KYC verification process. The player had provided documents for verification to the casino and claimed that his winnings were likely obtained without a bonus. He suggested that his younger brother might have had access to his personal data. The casino had provided evidence of duplicate accounts, which we reviewed but could not share with the player. The player later admitted that his son, who was a minor, used his personal data to create an account at the casino. Despite the player's explanations, we concluded that the casino had acted within its rules when confiscating the winnings. The complaint was rejected as the player had failed to safeguard his personal data, leading to the creation of duplicate accounts.

The player from Portugal had been blocked from the casino where she had been a regular for several years, with an outstanding amount of 250 euros. The casino had cited certain terms as the reason for the block, but the player claimed there was no justified reason. The player had been able to receive her outstanding balance of €250, but her account remained blocked. We had clarified that according to the casino's terms and conditions, they retained the right to terminate accounts at their discretion. Since the player's winnings had been paid, we concluded that we were unable to assist further regarding the account closure.

The player from Greece had encountered an issue with the verification process at an online casino. All his documents had been approved except for his card image, which lacked a signature. After the player had raised this issue, the casino confirmed that the account had been verified. We sought confirmation from the player about the resolution, but no response was received. As a result, the complaint was rejected, but the player retained the option to reopen it in the future.

The player from Luxembourg had been asked multiple times by the casino to undergo a KYC check to withdraw the winnings. The player had been confused about the verification process and the specific documents required. Despite multiple interactions with the casino, the player had felt the responses were automated and lacked clarity. We had intervened by facilitating communication between the player and the casino, and also requested to review the documents in question. The issue had eventually been resolved, although the player remained dissatisfied with the casino's communication. The player had thanked us for our assistance and the complaint had been marked as 'resolved'.

The player from Italy had his withdrawal blocked because he had multiple accounts with the casino. He had responded to the casino's documentation request, but the casino had maintained that the accounts were identical and had withheld the payout. Despite our attempts to communicate with the player to better understand the situation and resolve the issue, he had not responded to our queries. As a result, we could not proceed with the investigation and were forced to reject the complaint.

The player from Poland was facing difficulties as he stopped receiving offers from the casino. He had received no explanations for this issue. Upon reviewing the complaint, we concluded that casinos were not obligated to offer loyalty rewards or bonuses to their players and could exclude individuals from their programs without prior notification. We had explained to the player that we were unable to intervene in these matters. As a result, the complaint was rejected.

The player from Germany had experienced multiple rejections of her payout requests, totaling 1600 euros. These winnings had subsequently been deleted. The casino, Vulkan Vegas, had stated that a software bug was exploited in several games, which resulted in incorrect winnings being credited to the player's account. The casino had deducted these erroneous winnings in accordance with their terms and conditions. The player had confirmed that she had passed KYC verification and had made successful withdrawals in the past. After reviewing evidence from the casino and the game provider, we concluded that the casino had acted correctly and within its terms. The complaint was therefore rejected.

The player from Germany had won two Texas Hold'em games at Vulkan Vegas and had requested a payout of €6400. However, the casino had cancelled the winnings, claiming a system error in the game, and had accused the player of exploiting the system error. The casino had provided evidence of the system error and a statement from the game provider confirming the error. The player's balance had been returned to the point before the error occurred. We had reviewed the evidence and found that the casino had acted within its terms and conditions. Therefore, the complaint had been rejected.

The player from Norway had reported that after he had won a large sum, his withdrawal was denied and most of his winnings were missing when he logged in next. The casino support had stated a game bug as the cause and accused the player of exploiting it. The casino had confirmed that a bug present in the game resulted in the player's balance not being deducted for losses, but wins were credited. They had adjusted the player's balance accordingly as per their Terms & Conditions. The Complaints Team, after reviewing the evidence and the game provider's official statement, had agreed with the casino's actions. The player had not responded to further inquiries, leading to the complaint being rejected.

The player from Germany had won €11,000 and attempted to withdraw the winnings. The casino had deducted the winnings entirely, citing a software bug and their terms and conditions. Despite the player's assertion that all bets were deducted correctly, the casino had provided evidence of the software error that affected the player's account. After reviewing the evidence, we had concluded that the casino had acted within its terms and conditions. The player had accepted the outcome, and the complaint was rejected.

The player from Lithuania had had his account blocked by the online casino for the second time due to VPN use. Despite having been unblocked previously after explaining the situation, the player had encountered the same issue again while waiting for a withdrawal of 50 euros. We had requested additional information to investigate the matter. The player had confirmed that the casino had unblocked his account and the issue had been resolved. As a result, the complaint had been closed as 'resolved'.

The player from Germany was struggling with a delayed withdrawal of 300 Euros from Vulkan Vegas Casino. She asserted that her account had been verified and the payouts had been approved since January 22nd. We advised her to wait for at least 14 days after the withdrawal request before submitting a complaint and extended the timer for her response. However, due to her lack of response to our messages, we were unable to investigate further and had to reject the complaint.

The player from Latvia had an issue with Vulkan Vegas Casino after he had won a large sum of €65000. He had successfully withdrawn €1200, but after a second withdrawal of €7000, his account was blocked without explanation. The player claimed that he had mistakenly created a second account which was used for a short period and was not verified. The casino confirmed that both accounts had been used to deposit and receive bonuses. After extensive discussions, it had been agreed that the casino would deduct 10% from the player's remaining balance due to the violation of terms and conditions. The player had agreed to this resolution and had begun receiving the winnings. The complaint was resolved with the player having received €55,325.

The player from Germany had experienced an issue where her deposit had been debited but not credited to her Vulkan Vegas casino account. Despite her efforts to resolve the issue with the casino's support, they had been unable to locate the deposit. After she submitted her complaint to us and provided the necessary transaction details, the issue was eventually resolved and her deposit was successfully credited. The complaint was then marked as 'resolved' in our system.

The player from Germany had attempted to suspend his account multiple times with VulkanVegas Casino due to concerns over his own gambling habits. Despite having provided detailed reasons and having reached out to the casino multiple times via email, his requests were ignored. He had then asked for a compensation of 6000€ for the time lost. The Complaints Team had asked for evidence of his self-exclusion request mentioning his gambling addiction. The player had insisted that he had sent an email specifying his addiction, but the casino had denied receiving any such communication. The Complaints Team had then asked for a video recording of the disputed email, but the player did not respond. Consequently, we were forced to reject the case due to insufficient evidence and lack of response from the player.

The player from Poland had reported a problem with his online casino account. He had claimed that after requesting a withdrawal of 3000 PLN, the withdrawal got cancelled and his account balance was reset to zero. The player had insisted that he did not cancel the withdrawal or continue playing. He had suspected that his account might have been hacked, but the casino had denied this possibility. The player had threatened to request a chargeback through his bank if the funds were not restored. The complaints team had informed the player that they could not assist in matters of suspected cybercrime and had advised him against making chargeback threats. The player decided to proceed with the chargeback, and the complaint was subsequently rejected due to its nature.

The player from Germany had stated that his withdrawal request, which was approved on 16.01.2023, was still being processed, exceeding the stated maximum of 24 hours. He had received no response to his email about this issue. After a series of correspondences with the Complaints Team and the casino, the issue had persisted for a few days. Eventually, the player confirmed that the withdrawal had been credited to his account. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had struggled with the verification of his account for withdrawal purposes. He had successfully completed the first and fourth steps of the KYC verification but had trouble with the second and third steps, which required proof of address and bank statements. Despite having provided guidance on the necessary documents, the complaints team had been unable to resolve the issue due to the player's lack of response. As a result, the complaint had been rejected.

The player from Poland had been accused by the casino of having multiple accounts after he requested a withdrawal, but he insisted he only had one verified account, where he had made deposits. The casino had provided evidence of multiple accounts linked to the player, each benefiting from bonuses. The player had claimed these accounts were created by someone else. However, due to the evidence provided by the casino, we had concluded that there were indeed multiple accounts associated with the player. As a result, we were unable to assist the player further and had to reject his complaint.

The player from Sweden had been waiting for a withdrawal of 600 euros from Vulkan Casino for 34 days. The withdrawal had been approved by the Casino, but the Casino had claimed that an external party was responsible for their payments. The player had contacted the support 20 times and had received varying responses. The Casino had confirmed that the transaction was stuck on the PSP side and they had raised a ticket for investigation. However, the player continued to face delays and the Casino later stated that the withdrawal request had ended in failure as the player's bank did not accept the payment and the money was returned to the player's balance. The player disputed this, stating he had not been notified of this development. The Casino maintained that the status of the transaction was always available within the player's personal profile. We concluded the complaint by advising the player to always be aware of his casino account balance and status of transactions. The complaint was rejected due to these reasons.

The player from Germany had initiated two withdrawals amounting to over 1700€ but did not receive the money or a refund to their account. The player had sought clarification on their lost funds. We had attempted to investigate the issue by asking the player for more details and extending the response time. However, due to the lack of response from the player, we were unable to proceed with the investigation. The complaint was consequently rejected.

The player from Austria had been unable to withdraw her winnings of 4,000 Euros from Vulkan Vegas since December 14, 2023, because her submitted documents were reportedly still being reviewed by the casino. The player had confirmed the completion of the verification process and had queried about the payout. The casino had confirmed that the payment was processed and received by the player on January 3, 2024. The player had confirmed receipt of her winnings, resolving the issue.

The player from Germany had self-excluded due to gambling problems but was able to open two more accounts, resulting in a loss of 3,500 Euros. Despite using the same contact and bank information, the casino allegedly didn't intervene. We had asked the player to provide evidence of their self-exclusion request but received no response. Despite extending the response period, the player failed to reply, leading to the rejection of the complaint. However, the player retained the option to reopen this complaint at any time in the future.

The player from Germany is experiencing significant delay in receiving a payout from a casino despite a verified account. Player has been waiting since the 19th of December. The complaint was resolved as the player got paid out.

The player from Poland has been waiting for his funds from Vulcanvegas for 2 weeks, surpassing the 7 working days that the casino mentioned for processing. The player also has a second pending withdrawal. Despite being a regular customer, the player is not receiving adequate responses from customer support about the status of the withdrawals.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player confirmed that he was verified and hadn't received any explanation for the delay. After more than 14 days from the withdrawal request, the player reported that he finally received his winnings. Thus, we considered this complaint as resolved.

An Austrian player's account had been locked due to alleged duplication, which she denied. Despite having a verified account, her withdrawal requests had been rejected five times. The casino claimed that the same no-deposit bonus was activated from the same device and IP address, suggesting a breach of the casino's terms and conditions. However, the player did not respond to our inquiries regarding the identity associated with a specific email address and potential creation of two accounts. Due to the lack of response, we were unable to further investigate the issue or provide potential solutions.

The player from Germany had been waiting for his withdrawal from the casino for 12 days. Despite the Complaints Team's advice to wait at least 14 days after requesting a withdrawal before submitting a complaint, and their offer to intervene after this period, the player did not respond to their messages. As a result, the Complaints Team was unable to investigate further and had to reject the complaint.

A player from Romania is experiencing delays in the KYC process despite providing all necessary documentation including ID, bank card photos, and bank statements. The casino's support team has advised the player to wait. The complaint was resolved as the player got verified.

The player from Brazil had requested a withdrawal on 05/12/2023 that had not been processed as of 15/12/2023, despite having a verified and approved account. After the player's complaint, we had invited the Vulkan Vegas Casino representative to join the conversation. The casino had confirmed that the player's winnings were transferred on 24/12/2023. The player had confirmed the receipt of his winnings, albeit after a 23-day delay. Consequently, we had marked the complaint as 'resolved'.

The player from Greece had faced an account blockage after trying to fulfill verification requirements while constantly traveling for work. The casino had insisted on evidence of the player's travels. After the player had provided the necessary information, we contacted the casino for further explanation. The casino had reconsidered the case and allowed the player to continue using their services. The player confirmed that he had regained access to his account, and we marked the complaint as resolved.

The player from Brazil had been waiting for her withdrawal since 06/12. Despite the funds being removed from her game account and all documents being approved by the casino, she had not received the money in her bank as promised within 5 business days. After 14 days and no deposit, we intervened and contacted the casino. The casino informed us that the transaction was declined due to a "General error" and asked the player to make another request. The player obliged and later confirmed that she received her winnings on 25/12/2023. We then marked the complaint as 'resolved'.

The player from Austria had been waiting for months for account and document verification. He had winnings of 1400 Euros, but could not withdraw these as the account had not been verified. Despite our team's efforts to assist and extend the complaint's timeline, the player had not provided further updates or responses. Consequently, we could not proceed with the investigation, leading to the complaint being rejected.

The player from Germany had a problem withdrawing her €10,000 win. The casino had deducted a total of €1,600 in withdrawal fees from her account and was accusing her of not meeting wagering requirements. She did not recall being informed about these deductions. After reviewing the casino's terms and conditions, we found a clause about a 20% fee if the turnover amount was two times less than the deposit. We requested the player's gaming history to verify if she had met this requirement. After receiving and reviewing the gameplay and transaction history, we contacted the casino for further clarification. The casino promptly responded and credited the disputed €1,600 back to the player's account. The player confirmed the receipt of her funds, and we marked the complaint as resolved.

The player from Germany had requested a withdrawal of 500€ and even though it was processed on the same day, the status still showed 'being processed'. They had not faced any issues with the casino or withdrawals previously. The player later confirmed that the issue had been resolved and requested the complaint to be closed. We had subsequently marked the complaint as 'resolved' in our system.

The player from Sweden had requested a withdrawal less than two weeks before submitting this complaint. His money had not been received yet. The player reported that his withdrawal had been cancelled twice by the casino, even after his account had been successfully verified. The casino responded by stating that the player's bank was declining the transactions and advised the player to use a different card or another withdrawal method. Consequently, the complaint was rejected due to lack of further communication from the player.

The player from Norway had opened an account while in Denmark, deposited 5,000NOK, and won 10,004. However, after undergoing several security checks and submitting the necessary documents, his account had been blocked due to suspected VPN use. The casino had requested proof of his visit to Denmark, which he had found challenging to provide. Despite these issues, the casino had verified his account and scheduled his withdrawal requests to be paid. The player had confirmed receipt of his winnings, leading us to close the complaint as 'resolved'.

The player from Brazil had submitted a withdrawal request on the 5th of the month but the funds had not been processed or reached his account. The Complaints Team had advised him that withdrawal processing could take up to 14 days due to possible KYC verification or high volume of withdrawal requests. The casino representative had assured the player that his payout was being processed by an external provider and there was no need to worry. The player had expressed satisfaction with the casino's service. The Complaints Team extended the timer for resolution by 7 days, but without confirmation from the player about receiving his winnings, the complaint was eventually rejected.

The player from Germany had initiated a withdrawal of 4000€ from a verified account, but was then asked for proof of income. The withdrawal failed and only 2500€ was returned, with 1500€ deducted as compensation for a supposedly failed transaction. The Complaints Team had attempted to resolve the issue by asking the player for more information and extending the response time. However, the player failed to respond to the inquiries, leading to the complaint being rejected due to lack of information.

The player from Germany had experienced lengthy delays with his withdrawals from the casino. After having waited since November 28th, 2023, he had reported that a deposit of 280 euros was still pending. The casino had responded by resolving the issue, also adding a bonus for the inconvenience caused. The player had confirmed that the problem was solved, leading us to mark the complaint as 'resolved'.

The player from Chile had experienced a delayed withdrawal, with the casino's online chat support proving unhelpful. Despite having completed the verification process prior to the withdrawal request, his payout was still 'in progress' beyond the maximum timeline. The casino had later informed the player that his bank was not accepting the payment, requesting him to use a different withdrawal method. After the player switched to Skrill, his withdrawal was successfully processed. We had marked the complaint as 'resolved' in our system.

The player from Poland, despite having had a verified account, could not withdraw their funds. Even after re-verification and communication with support, the issue persisted. They were continually told to wait for case review, which had not yet occurred. Upon intervention from the Complaints Team, the casino instructed the player to make a withdrawal request. The player was initially unable to do so due to a block on their payments. After further communication, the casino lifted the block and the player successfully requested a withdrawal. The casino confirmed the approval of the withdrawal and the player confirmed receipt of their funds. The issue was successfully resolved.

The player from Germany had difficulties cashing out his winnings due to repeated requests for the same verification documents by the casino. The player shortly after reported that the issue was resolved.

The player from Brazil had experienced difficulties with a withdrawal transaction in the casino. She initially requested a withdrawal of R$ 400.00, but it hadn't been processed and was returned to her casino balance. After she raised a complaint, R$ 200.00 had been transferred to her account, but the remaining R$ 260.00 (including an additional withdrawal of R$ 60.00) was still pending. The casino had claimed all payments were made. Later, the player informed us that the issue had been resolved, and the remaining amount had been paid.

The player from Ireland has been waiting three days for an email about a returning his 280 euro deposit after encountering an error while purchasing a bonus in a game. He attempted to contact both live chat and support with no response and even tried to close his account unsuccessfully. The complaint was closed as the player resolved the issue with the casino.

The player from Brazil had expressed frustration over her inability to withdraw her winnings of 190 reais from an online casino. The casino had requested verification of a credit card used over a year ago, causing a delay in the withdrawal process. The player had argued that she used a virtual card, not a physical one, and that the casino was acting in bad faith. After a series of exchanges and further investigation, the casino had identified that the player had multiple active accounts, which was against their policy. Therefore, the casino had permanently blocked her accounts and refused to refund her deposits. Despite the player's protests, the Complaints Team had upheld the casino's decision due to the clear violation of the casino's rules.

The player from Peru had been unable to withdraw her winnings due to issues with account verification. She had reported that her attempts at verifying her account were being rejected by the casino. After communicating with the Complaints Team, she had been able to resolve the issue and successfully withdrew her money. Consequently, the complaint had been marked as 'resolved' by the team.

The player from Romania had been waiting for a long time for his withdrawal from Vulkan Vegas. Despite having successfully completed a KYC check, a withdrawal request was cancelled due to an unexpected error on the processor side. The player then attempted to withdraw his winnings, which totalled 90,250 RON, split into five different payments, through an alternative method - Ethereum. However, the player did not respond to the Complaints Team's inquiry about whether the new withdrawal requests had been approved and processed. Consequently, we had to reject the complaint due to lack of communication from the player's side.

The player from Germany had a pending withdrawal request of 285 Euros from the casino since October 30, 2023. Despite constant follow-ups, the payment had exceeded the casino's timeline. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The casino had requested the player to confirm the receipt of the payment. The player confirmed that he had received the payment, albeit 10 days late. Consequently, the Complaints Team had closed the complaint as resolved.