The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. After 14 days of waiting and ongoing communication with the casino, the player confirmed that the payout had been completed and credited to his account. We marked the complaint as 'resolved' in our system following this confirmation. The player was advised to reach out for assistance in case of future issues.
Talismania Casino - Withdrawal of player's winnings has been delayed.
Amount: €800
Talismania Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
Talismania Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 days ago
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2 weeks ago
Translation
Hello, I'm having problems with Talismania Casino. I requested a withdrawal of €500 on March 30, 2025, and another €300 on March 31, 2025. To date, the withdrawal hasn't been confirmed. The terms and conditions state three days (I'm attaching a screenshot). I keep getting pre-recorded responses from live support. There are delays with the withdrawal, so I shouldn't worry. They've supposedly sent reminders to the finance department at least eight times, but nothing's been processed. I hope you can help me. If you need additional files, please let me know and I'll send them to you. Thank you in advance!
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2 weeks ago
Dear PHILIPP260594,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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2 weeks ago
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No verification was required.
They contact me every day in live support with standard phrases. For example, "Your money is safe and all that." I'll wait a few days before contacting them if the money isn't there yet. It's simply impossible to communicate with this casino.
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2 weeks ago
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Another quick update: the payout hasn't been approved yet. I'm in the live chat every day and keep getting the same answers.
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1 week ago
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Dear casinoguru team, today is 14 days gone and the withdrawal was not approved. I kindly ask you to take care of this.
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1 week ago
Dear PHILIPP260594,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 week ago
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There is nothing new in my case, the payouts were still made
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1 week ago
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New update from me. I haven't received any payout yet. Please take care of this.
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1 week ago
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Today the payout was completed and credited to my account
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6 days ago
Dear PHILIPP260594,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
