Leo Vegas is one of the biggest and most award winning online casinos. Casino excels thanks to providing huge number of casino games, especially slot games. Willingness to discuss any complaints of their players and excellent reputation is another virtue. On the other hand casino could improve long withdrawal verification process.
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LeoVegas Gaming Ltd
€100,000 per month
Founded in 2012, one of the biggest European casinos
Over 1000 games from many providers
Wide variety of live dealer games
Popular progressive jackpot slots
Excellent reputation and many eGaming awards
5 EUR max bet and irregular play bonus rules enforced
Complaints about LeoVegas Casino (8)
We have conducted extensive research on the internet and as a result we have found following 8 complaints about LeoVegas Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give LeoVegas Casino a Good reputation.
Stupid excuse or fraud
Black points: 7096
Account closed due to the accusation of the self-exclusion.
The player requested a withdrawal in the amount of £2,700 and soon after that the account was closed. The player contacted the casino and was asked to send the documents for verification. After he/she contacted the casino for an update, they informed the player about being self-excluded back in 2016 without any proof. The player never self-excluded himself/herself before. The casino offered the player to pay back the deposit money, £770 in total. There is no further information on the case.
Duplicate accounts accusation, account closed and all funds seized.
The player requested a withdrawal of SEK18,000 and was asked to verify the documents. When the player called the support to ask which documents needed to be verified he was informed that there has been a mistake and the account will be closed due to multiple accounts registered under his name. After he received an email from the finance department about it, he asked them if both accounts were verified and they answered with "no". He also wanted to see a proof of double accounts but that was denied. The casino claimed that they have checked his accounts thoroughly and that he won't receive his deposit and the accounts would remain closed permanently. There has been no further information on this case.
Account closed due to a multiple accounts holdings.
The player had an old account where he self-excluded himself from a few years back. He tried to reopen it by contacting the casino, but with no response. He decided to open a new one, sent the documents for verification and while waited for the approvement, he played and won NOK6,500. He requested a withdrawal and the casino found out about his old account with them. Due to the breach of terms and conditions of having two accounts, the account went under the review. After it was reviewed, the casino informed the player about being warned previously about creating more than one account with them. The player claimed that if they would´ve reopened his old account, he would´ve never opened a new one. The casino decided the accounts would remain closed due to having multiple accounts and they wouldn't pay the player his winnings. There is no further information on this case.
Shortly after the player self-excluded himself/herself from a sister casino of LeoVegas Casino Royal Panda Casino, the player´s account with LeoVegas Casino was closed due to the partnership between the two casinos. The player requested a refund on all of the deposits but was denied due to the LeoVegas Casino recently acquired with Royal Panda Casino and that the self-exclusion happened before the acquisition. The player searched for any information on the acquisition and found out that it happened way before he/ she had self-excluded himself/herself. The casino representative also informed the player that they are not obliged to make any refunds or payments to any of its players in these circumstances and unfortunately wouldn't do so on this occasion. There is no further information on this case.
The account has been locked for months due to a security check.
The player´s account has been locked for a few months due to a security check, but the player did receive his payment of €600. The player said the situation was embarassing for him. He sent tens of emails, phone calls and live chats with no luck of getting an answer from the casino. There is no further information on the case.
Dave, a long time player from the UK, had his account verified where he had to prove a lot of his information that would allow him to deposit huge sums. After he passed the verification, he was rewarded 5,000 in real money and £5,000 in bonus money. Shortly after that, he received an email about his account being under the review for 7 days due to irresponsible gambling. Seven days passed and his account was still blocked. Dave tried to contact the casino via phone calls and emails with no luck. Finally, he received an email where he was asked to verify that he didn´t take money directly from this company where he owned a share and that he took money from his smaller company that invoiced his larger company. The casino never responded to Dave about the last verification. There is no further information on this case.
Casino refused to close the player´s account permanently.
The player tried to close the account permanently but he kept receiving different answers from the support team. He had two options which one of them was to self-exclude himself or just simply close the account where he would be able to reopen it anytime he wished to. He didn´t wish to be self-excluded because he didn´t have a gambling problem and didn´t want to have a bad reputation at the other casinos. But after exchanging multiple emails with the casino, casino decided to self-exclude him because this option was permanent. There is no further information on this case.
Duplicate accounts, terms and conditions breached, all funds were seized.
The player requested a withdrawal and shortly after that he provided the documents for verification, He received an email that stated that he had multiple accounts and could have reopened the old account. But because he didn´t have an access to the old email address anymore, he couldn´t. The other account was opened by his ex-wife with his information and her email address. The casino decided to close his account, kept the funds, but left the ex-wife´s account open. There is no further information on this case.