The player from Brazil is experiencing difficulties depositing funds into his account. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Ricardo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried contacting the casino regarding this issue? Have you received any explanation? If yes, you could forward it to petronela.k@casino.guru.
Furthermore, could you specify which payment method you have tried? Are there any other payment methods available, that you would consider acceptable in the future?
I know it seems like a lot of questions, but I want to understand the whole situation as thoroughly as possible. Looking forward to hearing from you.
Best regards,
Petronela