HomeComplaintsLeoVegas Casino - Player’s struggling to deposit funds.

LeoVegas Casino - Player’s struggling to deposit funds.

Amount: ??

LeoVegas Casino
Safety Index:High
Submitted: 30 Mar 2021 | Case closed : 14 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Brazil is experiencing difficulties depositing funds into his account. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I CANNOT DEPOSIT

Automatic translation:
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3 years ago

Dear Ricardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried contacting the casino regarding this issue? Have you received any explanation? If yes, you could forward it to petronela.k@casino.guru.

Furthermore, could you specify which payment method you have tried? Are there any other payment methods available, that you would consider acceptable in the future?

I know it seems like a lot of questions, but I want to understand the whole situation as thoroughly as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

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3 years ago

Dear RICARDORHI777,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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