Vinyl Casino Review

The player from Ireland has not been able to complete a withdrawal of €1,852.90 from his winnings for six months. He has complied with all verification requests, but the casino continually asks for additional information to complete the process while non-responding to his requests. Several attempts to escalate and resolve the situation internally and externally were unsuccessful.

The player from the United States used bonus money to play at the Vinyl Casino and fulfilled the bonus wagering requirements. Despite submitting all required documents, his withdrawal has been pending for two months and the casino has yet to respond.

The player from Germany was unsatisfied with an online casino as she felt cheated. She had deposited and won a significant amount of money without an active bonus. When she attempted to withdraw her winnings, her account was inexplicably closed. The casino had requested verification documents, which she claimed to have sent multiple times over two months without receiving a response. Despite our efforts to mediate the situation, the casino only stated that they were waiting for the required documents. We asked the player to confirm if she had received the casino's email and sent the requested documents, but she did not respond. As a result, we were forced to reject the complaint due to the player's lack of engagement.

The player from Australia had a successful first withdrawal but encountered issues with the withdrawal page when attempting a second withdrawal. Despite providing requested bank details for a manual withdrawal weeks ago, the player states that the casino has ceased communication and not processed the withdrawal. After we got in touch with the casino representative, they informed the player that the most recent deposit wager was incomplete so it wasn't possible to process the withdrawal request. The player finished the wagering requirement, and a few days later informed us about successfully getting the winnings. The case was closed as resolved.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The Complaints Team had advised the player that withdrawals could take several days or even weeks to process and suggested waiting for at least 14 days after the withdrawal request before submitting a complaint. However, the player failed to respond to the team's follow-up messages. As a result, we were unable to investigate further and had to reject the complaint.