LeoVegas Casino - Player’s struggling to withdraw his winnings.

they made it impossible for me to withdraw and I did nothing but good honest business they ripped me off and stole my 1500 withdrawel I should've got. I've spent alot more on there shady site. They should be shut down

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Have you accumulated your winnings with or without an active bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thankyou so much for helping i did send in proof of all the payments

I’m very sorry, Michael, but you haven’t answered any of my previous questions. Please check my earlier reply and try to assist. Understand that all the requested information is essential if we wish to proceed with the case. Looking forward to hearing from you.

Yes I've verified my account several times and the winnings were from myself depositing from my bank account

they keep making up excuses to not pay and make me angry ive verified my account

Thank you very much, Michael, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok so hopefully I answered your questions

So what's going on here with Leo vegas they ripped me off and you guys say good reviews. I'll never play your games again

Hello Michael.

Thank you very much for sharing your negative experience with the casino. We will now try to get in touch with them.

How do I send more bank statements so you'll be Satisfied

We would like to ask the LeoVegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok so leo vegas is still not responding right

Dear Michael,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing.

Unfortunately, due to GDPR regulations I am unable to look into this for you here.

I kindly ask that you email support@leovegas.com detailing the query and putting: FAO Fiona/Nil as the subject line -

We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Leovegas Team

why no reply i submitted my bank info to that scam casino you guys rate so highly its been weeks and nothing moved forward

Hello Michael.

Have you contacted the casino support after their reply? Is there any new information about your case, please?

Ya they haven't replied

Leo vegas should be reviewed properly they haven't even replied or payed me the money they stole when closing my account. Nothings been done ive sent in proof but they still don't own up to paying me they should be 0/10. Where do you guys get good reviews from? Payed to do them much?

Dear Michael,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing.

Unfortunately, due to GDPR regulations I am unable to look into this for you here.

I kindly ask that you email support@leovegas.com detailing the query and putting: FAO Fiona/Nil as the subject line -

We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Leovegas Team

Dear Michael.

Please, have you received any reply?

Ya they asked for more proof so I sent what I had and going to bank today for a letter they couldn't refuse because its as good as proof gets

Dear Michael.

I am extending the timer by 7 days. Please, inform us about the outcome.

Hello Michael.

Please, is there any new information about the case?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider the case got resolved.

Haven't heard back from them since. I think they need the world to know not to do business with them.

Dear Michael,

Hope you are well.

I believe we had one of our representatives contacting you and asking to send the required documents.

We kindly ask you again to contact one of our reprensatives Fiona putting in the subject line Fiona support@leovegas.com

Due to GDPR reasons and security we cant forward any information through this forum.

Thank you.

Leovegas Team

I am extending the timer by 7 days, because of the investigation and further communication with the player.

Since the casino team cannot react on public forums we are trying to guide the player to reach a satisfactory resolution.

I am extending the timer by additional 7 days since I am waiting for the player's response.

The player has decided to contact the casino regulator, therefore I am closing this case and I will update it if there is any new information.

Dear Michael,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at jozef.k@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,Jozef

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.