The player from Germany files a complaint against Posido Casino for account deletion and refund requests that have gone unanswered. He cites his gambling addiction and claims the casino does not have a valid license for the German market, demanding the return of his deposited funds.
Posido Casino - Player is struggling with his self-exclusion request.
Amount: €403
Posido Casino
Safety Index:HighSafety Index
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8.9
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Waiting for Casino Guru to reply
6d 13h 41m 12s
Case summary
10 hours ago
Public
Public
1 week ago
Translation
Ladies and Gentlemen
I hereby file an official complaint against the online casino Posido. Despite repeated email contact, I have not received a response to my repeated requests to delete my account and refund my deposited funds.
I have a proven gambling addiction and am therefore not responsible for gambling. Posido Casino does not have a valid license for the German market, which is why I am entitled to a refund of all deposited amounts. The company has failed to protect me despite my problematic gambling behavior and has so far ignored my requests.
I therefore urge you to take over my case and take all necessary steps to achieve a quick and lawful resolution. Enclosed you will find all relevant information about my account and my previous attempts to contact me.
Thank you for your support and I look forward to your feedback.
Best regards
Automatic translation:
Public
Public
1 week ago
Dear davejackson95,
Thank you very much for submitting your complaint. I'm very sorry to hear about your negative experience.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can reach me at veronika.f@casino.guru.
Thank you in advance for your cooperation.
Best regards,
Veronika
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