The player from Brazil is frustrated that after making deposits and using offered deals on the casino platform, the games aren't yielding any wins or bonus. We’ve rejected this complaint in our system due to a lack of evidence.
LeoVegas Casino - Player complains about non-paying games.
Amount: ??
LeoVegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
7 months ago
Public
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7 months ago
Translation
My complaint is simply about the games that are no longer paying anything. They offer deposit deals, I make the deposit, and I win nothing, let alone the bonus from the offer. I just think that's unfair to the player who is always gaming on the platform.
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7 months ago
Dear 82fm4pt7cp,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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7 months ago
Translation
I made the complaint just to make it clear that they are not fair, I will no longer bet at the casino.
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7 months ago
Translation
That was a tiny win I had in a bonus game yesterday and they didn't pay me.
Then the account balance is practically zero today.
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7 months ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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