If you play in a Casino and you cannot withdraw your winnings, everything else is reduced to a feeling of scam, you have been ripped off.
LeoVegas is one of the largest and most popular online casinos on the internet. It was launched in 2012, with a focus on providing a superb mobile casino experience for the growing segment of casino websites optimized for mobile devices. Apart from online casino games, LeoVegas also offers sports betting services to its customers.
In this LeoVegas review, we will go over everything you should know before playing in this casino, focusing on its trustworthiness, safety, fairness, and other noteworthy aspects that may influence your final decision.
Table of contents:
The gambling website is operated by LeoVegas Gaming Plc, a company registered in Malta. Apart from the Malta Gaming Authority license, it also holds licenses issued by Great Britain's Gambling Commission, Sweden, Spain, Denmark, Germany, Italy, and other countries. That said, the company focuses predominantly on UK and Nordic countries.
As already mentioned, LeoVegas is one of the biggest gambling websites, with LeoVegas Gaming Plc having reported a revenue of €387.5 million in 2020. This earns the casino positive points in our rating methodology, as we consider big casinos to be safer for players in general, because their high revenue and large number of players allow them to pay out even the biggest of wins and are a clear sign that the company is doing things right.
Note: LeoVegas Gaming Plc also operates other, smaller gambling websites. These influence our rating of LeoVegas as well. You can find out more about this in the 'Reputation explained' tab.
All countries from which you can play at LeoVegas are listed in the table below. Players from other countries are not accepted.
|El Salvador||Equatorial Guinea||Finland||Gabon||Germany|
Thanks to the large number of customers, several respected licenses, and the overall, long-standing reputation of this casino, you can feel pretty safe playing at LeoVegas, without having to worry about being scammed like you might when opting for lesser-known sites or newly opened casinos.
Our database currently contains 34 justified complaints about LeoVegas and other casinos operated by the same company, of which 20 are complaints about the LeoVegas casino directly. When compared to the casino's size, this is an acceptable number of complaints. Even the best casinos can expect to face a number of complaints, mainly because of their large number of players that can encounter something they don't like while playing.
Note: You can find all player complaints about LeoVegas listed in the 'Reputation explained' tab.
On the more technical side of things, LeoVegas uses 2048-bit SSL encryption on its website. Available casino games are issued by respected game providers, tested for RNG randomness, and eCOGRA certified. Thanks to this, you can be sure that your data is safe and that you are playing games with fair randomness, in line with the current best practices of the online gambling market.
LeoVegas' terms and conditions are generally fair, although we did find a few things we did not like about them. These have to do with irregular play, betting patterns, and minimal risk wagering, and are related predominantly to playing with bonus money and fulfilling wagering requirements.
In general terms and conditions, LeoVegas reserves the right to withhold withdrawals and/or confiscate all winnings and bonuses of players that are found to be using irregular playing patterns. Additionally, in bonus terms and conditions, LeoVegas specify a number of rules that forbid minimal risk wagering when playing with a bonus.
Note: LeoVegas has these terms to protect against bonus abuse, although we aren't aware of these rules actually being used against players. That is why LeoVegas has received only a minimal reputation rating deduction.
|Bradesco||Banco de Brasil||MobilePay||Pay N Play|
The LeoVegas website is available in these languages: English, Spanish, Portuguese, Japanese, German, Swedish, Danish, Finnish, Norwegian.
Customer support – including live chat – is also available in these languages. Only English live chat is available 24/7, however. Support in other languages operates only within a specific timeframe.
From our testing, LeoVegas customer support appears to be fast and professional, attending to players' issues in a timely manner and being helpful in resolving them.
LeoVegas allows its customers from selected countries to make use of welcome bonus offers, most commonly deposit bonuses and no deposit bonuses. These range based on your country, which is why it's important you check what bonuses are available to you specifically. You can do so in the 'Bonuses' tab on this page.
Bonuses tend to focus on a specific type of gambling, such as casino, live casino, or sports betting. If more bonuses are available to you, make sure to pick one that suits your preferences the most.
Note: You may also discover exclusive bonuses, which are available only for Casino Guru visitors. These cannot be found elsewhere and tend to be better than regular bonus offers.
For loyal customers, LeoVegas also offers loyalty programs to players from certain countries. In these, you collect points for playing and increase your VIP level. Each month, there is a prize draw, in which loyalty program participants can win prizes, including Apple products, event experiences, and more.
LeoVegas has always focused on providing seamless, well-designed experience for mobile users. The importance of mobile-friendly design in online gambling has only increased over the years, and so did LeoVegas' focus on mobile devices.
In line with LeoVegas' lion-centered branding, the website is dominated by various tones of orange. Its designers seem to have focused on ease-of-use, creating simple layouts that are not too crowded.
To make the experience even better for mobile devices, Android and iOS users can download and install LeoVegas' official apps and use those to gamble online, instead of visiting the casino's website using an internet browser.
Note: The LeoVegas app has won a number of awards, including 'Mobile Casino Product of the Year' at EGR Operator Awards 2017 and 2018, 'Best Native App' at EGR Marketing and Innovation Awards 2017, and 'Best Innovation in Mobile and Tablet' at EGR Innovation Awards 2016.
LeoVegas offers a large selection of over 700 online casino games, most of which are slot machines, but you can also play popular table games like roulette, blackjack, baccarat, and many others.
Note: Besides the usual games that can be played on other sites as well, LeoVegas also offers a number of exclusive games, presented on the website as LeoVegas Originals. These were created in partnership with LeoVegas directly and cannot be played elsewhere.
LeoVegas offers casino games from a large selection of game providers, all of which are listed in the table below. Please note that availability of games can differ based on your country, as not all of them are available everywhere.
|Play'n GO||WMS||Lightning Box||Bally|
|Playtech||2By2 Gaming||Nextgen Gaming||Thunderkick|
|Genesis Gaming||Quickspin||Big Time Gaming||Push Gaming|
|Barcrest||Evolution Gaming||Yggdrasil Gaming||Ezugi|
|Realistic games||Pragmatic Play||edict||Blueprint Gaming|
|iSoftBet||SG Interactive||Felt Gaming||Skillzzgaming|
|Extreme Live Gaming||Gamevy||Authentic Gaming|
Due to the popularity of live-dealer casino games, it's no wonder that these are available to be played on LeoVegas as well. Supported games range from the typical selection of live roulette, live blackjack, and live baccarat, to more unusual games like Mega Wheel Live, Live Mega Ball, MONOPOLY Live, Deal or No Deal Live, and others.
LeoVegas game selection also includes progressive jackpot games, including some of the games with notoriously high jackpots like Mega Moolah or Mega Fortune. Apart from these titles, in which jackpots can reach millions, LeoVegas also offers so-called Must Fall Jackpots, which are guaranteed to be triggered every day or even every hour. These are, naturally, much lower in value, though.
On the side of sports betting, LeoVegas allows its customers to place bets on a wide range of sports, which are listed in the table below.
|Football||Horse Racing||Tennis||Table Tennis||Darts|
|American Football||Australian Football||Baseball||Basketball||Boxing|
|UFC/MMA||Volleyball||Winter Sports||WWE/Pro Wrestling|
Players can bet on a wide range of upcoming sports events. Live bets are also available, but the range of opportunities is, understandably, different for these.
Note: Besides sports betting, LeoVegas customers can also bet on the outcomes of other things, including Politics and TV-related events.
For upcoming football matches, for example, players can place a wide range of bets, including Full time results, Half time results, Total goals, Both teams to score, Double chance, Exact score, Goals in both halves, 3-way handicap, Asian handicap, Asian total, Corners, Cards, Goal scorers, and many, many others.
Browse all bonuses offered by LeoVegas Casino, including their no deposit bonus offers and first deposit welcome bonuses.
This is a place to share experience with LeoVegas Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
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Take a look at the explanation of factors that we consider when calculating the reputation rating of LeoVegas Casino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The player requested a withdrawal in the amount of £2,700 and soon after that their account was closed. The player contacted the casino and was asked to send the documents for verification. After they contacted the casino for an update, they informed the player about being self-excluded back in 2016 without any proof. The player never self-excluded themselve before. The casino offered the player to pay back the deposit money, £770 in total. There is no further information on the case.
The player had an old account where he self-excluded himself from a few years ago. He tried to reopen it by contacting the casino without a response. He decided to open a new one, sent the documents for verification and while waited for the approvement, he played and won NOK6,500. He requested a withdrawal and the casino found out about his old account with them. Due to the breach of terms and conditions of having two accounts, the account went under the review. After it was reviewed, the casino informed the player about being warned previously about creating more than one account with them. The player claimed that if they would´ve reopened his old account, he would´ve never opened a new one. The casino decided the accounts would remain closed due to having multiple accounts and they wouldn't pay the player his winnings. There is no further information on this case.
The player requested a withdrawal of SEK18,000 and was asked to verify the documents. When the player called the support to ask which documents needed to be verified he was informed that there has been a mistake and the account will be closed due to multiple accounts registered under his name. After he received an email from the finance department about it, he asked them if both accounts were verified and they answered with "no". He also wanted to see a proof of double accounts but that was denied. The casino claimed that they have checked his accounts thoroughly and that he won't receive his deposit and the accounts would remain closed permanently. There has been no further information on this case.
The player's account was blocked for a few months due to a security check, but the player did receive his payment of €600. The player said the situation was embarrassing for him. He sent tens of emails, phone calls and live chats with no luck of getting an answer from the casino. There is no further information on the case.
The player complained that they made a withdrawal request but later on found out their account was blocked. Many contact attempts with the casino had been made to no avail. The player didn't receive any explanation as to why their account got locked or what was wrong with the withdrawal request as all the documents needed for verification were submitted. No reaction from the casino, no more update on this case.
A player from India complained their withdrawal request wasn't processed within the indicated timeframe. When this issue arose with the casino, the player didn't receive any update so they created a complaint. The casino reacted to it and asked the player to send them a direct email. No more update since then.
The player requested a withdrawal and shortly after that he provided the documents for verification, He received an email that stated that he had multiple accounts and could have reopened the old account. But because he didn't have access to the old email address anymore, he couldn't do so. The other account was opened by his ex-wife with his information and her email address. The casino decided to close his account, kept the funds, but left the ex-wife's account open. There is no further information on this case.
Dave, a long time player from the UK, had his account verified where he had to prove a lot of his information that would allow him to deposit huge sums. After he passed the verification, he was rewarded £5,000 in real money and £5,000 in bonus money. Shortly after that, he received an email about his account being under the review for 7 days due to irresponsible gambling. Seven days passed and his account was still blocked. Dave tried to contact the casino via phone calls and emails with no luck. Finally, he received an email where he was asked to verify that he didn't take money directly from this company where he owned a share and that he took money from his smaller company that invoiced his larger company. The casino never responded to Dave about the last verification. There is no further information on this case.
The player wanted to make a withdrawal via their new bank account but the casino refused it because it was not verified and the player was told to request the withdrawal to his old bank account. However, the old bank account was closed and they were advised to change the bank account info via a tab in the account. However, when the player tried to access it, they always got an error message. The casino kept telling the player the issue was sent to the relevant department and that they would get back to them once they'd solved this. About six weeks later, there was no progress on this issue and the player lost all the hope about getting paid so they gambled away the remaining funds and said they would never play at this casino again. No further comment is available since then.
The player tried to close the account permanently but he kept receiving different answers from the support team. He had two options which one of them was to self-exclude himself or just simply close the account where he would be able to reopen it anytime he wished to. He didn't wish to be self-excluded because he didn't have a gambling problem and didn't want to have a bad reputation at the other casinos. But after exchanging multiple emails with the casino, casino decided to self-exclude him because this option was permanent. There is no further information on this case.
The player 'lms702285' was waiting for his withdrawal longer than expected. A month later, he was finally paid out, however, part of his winnings was missing. This was probably caused by the exchange rate and transaction fees, therefore it might not be the casino's mistake. LeoVegas recommended contacting an ADR (Alternative Dispute Resolution). It is not clear whether the player contacted ADR or not.
Player's withdrawal got stuck during the verification process. After a lengthy complaint process, the player's funds returned to his casino account the issue has been raised with the relevant regulatory body, decision pending.
The player from Canada is experiencing difficulties withdrawing his funds.
The casino accused the player of T&C breach and banned him to play in the casino ever again. The player said they hadn't provided any detailed explanation as to what exactly had he breached. Due to GDPR policy, the casino was unable to provide evidence and the complaint was closed as unresolved.
The player made a deposit of €100, played blackjack and won €300. He then set up cool down for two days. Shortly after that, he received two emails from the casino. One said that they reopened his account and the second one said that he won't receive his winnings due to breaking a rule. Once the player checked for the rule, it was nowhere to be found. The casino never responded to the complaint and it remained unsolved.
CSZWONG87 signed up for a new account and deposited AUD22.22 expecting to receive a 100% welcome bonus as advertised in the casino. Then he realized that there was no welcome bonus credited at all. Live support stated that the players from the UK are not eligible for the welcome bonus, anyhow the player is from Australia. The casino refused to credit his welcome bonus for no valid reason and, according to the casino, the bonus terms stated there was no statement valid that Australia wasn't eligible to receive the welcome bonus.
The player took a part in the promotion and won €100 in cashback. But when he wanted to withdraw the money, the casino claimed that he didn't sign in into the promotion. The player also couldn't find the sign-in button on the website. There was no response from the casino and the complaint remains unsolved.
BRENDON.AUSBURN claimed that he did not receive his 100% bonus offer as it was advertised. He tried to contact the support but they did not help him at all. There is no further update available at this point.
SUNNYX won £1,729 and requested a withdrawal via bank transfer. He waited for some time and still did not receive the money. He contacted the casino's related department but didn't get any feedback. Two weeks passed and he contacted the live chat again and they told him it has been escalated to arrive at his bank as soon as possible. No further information is available since then.
XCIMPOX deposited money and played on the live casino. From this game, he won approximately €80,000 and when he tried to withdraw that amount, his account was blocked without any notice from the casino. He asked the support for an explanation and they said they had to perform a security check of the account. He thought that the casino didn't act properly since he did send all the documents needed for verification already. The case remains unresolved.
James requested two withdrawals of £150 and £450 and locked his account. A customer support representative informed him that his withdrawals have a status of “Canceled”, to which James responded by stating that it’s impossible as his account was locked and therefore nobody could have canceled the withdrawals. While dealing with this over e-mail, James noticed numerous unauthorized transactions (total of £513) taken from his bank account by the casino, expressing his worries that his account might have been hacked. James insisted on dealing with the issue quickly, however, the casino’s responses were unsatisfactory so James turned to police, his bank, UK gaming commission, and Alderney gambling control commission for help. No updates since.
Rollanumber97 sent all the documents needed for verification to the casino and requested a withdrawal which kept on being in a pending mode for a while. No further update is available ever since then.
The player made a deposit of £100, took a 100% bonus and after completing the wagering requirements, he requested a withdrawal. He had provided all the documents needed for the account verification but later on, his account was locked due to a self-exclusion. No further information is available.
The player registered and accepted a welcome bonus offer. Shortly after that they won, requested a withdrawal and sent all the documents requested by the casino for verification. The next day they received an email where the casino informed the player about confiscating their winning due to multiple broken rules. The player filled the complaint and the casino never responded to it where the ThePOGG recommended asking the ADR service eCORGA for help. Ever since then there is no update available about this case.
The player was self-excluded at the casino's sister site and when they requested a withdrawal, it was denied due to this reason. The casino decided to not to pay the player's winning nor the deposit. They also stopped responding to their request which made this case unresolved.
Dan requested a withdrawal of £5,000 but it was denied due to a previous self-exclusion at the casino's sister site, Pink Casino. The casino decided to keep the winning and the deposit, too. The player claimed that he did pass the verification so why wouldn't they pay him what he deserved. The ThePOGG recommended Dan to ask for the help of a gaming authority. Unfortunately, the case was not resolved and it stayed open.
The player used a first deposit bonus but lost. They made another two deposit and got their winning up to £190 and requested a withdrawal. When the player went to check on their account, they clicked on the bonus balance to remove the bonus funds and the whole amount disappeared. There is no further information provided about this complaint.
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