We've thoroughly reviewed LeoVegas Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because LeoVegas Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.
According to our research and estimates, LeoVegas Casino is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
We currently have 11 complaints directly about this casino in our database, as well as 8 complaints about other casinos related to it. Because of these complaints, we've given this casino 3,869 black points in total, out of which 281 come from related casinos. You can find more information about all of the complaints and black points below.
Warning: LeoVegas Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.
Based on all of the information mentioned in this review, we can conclusively say that LeoVegas Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.
Browse all bonuses offered by LeoVegas Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Take a look at the explanation of factors that we consider when calculating the reputation rating of LeoVegas Casino. The reputation rating is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
The player requested a withdrawal in the amount of £2,700 and soon after that their account was closed. The player contacted the casino and was asked to send the documents for verification. After they contacted the casino for an update, they informed the player about being self-excluded back in 2016 without any proof. The player never self-excluded themselve before. The casino offered the player to pay back the deposit money, £770 in total. There is no further information on the case.
The player had an old account where he self-excluded himself from a few years ago. He tried to reopen it by contacting the casino without a response. He decided to open a new one, sent the documents for verification and while waited for the approvement, he played and won NOK6,500. He requested a withdrawal and the casino found out about his old account with them. Due to the breach of terms and conditions of having two accounts, the account went under the review. After it was reviewed, the casino informed the player about being warned previously about creating more than one account with them. The player claimed that if they would´ve reopened his old account, he would´ve never opened a new one. The casino decided the accounts would remain closed due to having multiple accounts and they wouldn't pay the player his winnings. There is no further information on this case.
The player requested a withdrawal of SEK18,000 and was asked to verify the documents. When the player called the support to ask which documents needed to be verified he was informed that there has been a mistake and the account will be closed due to multiple accounts registered under his name. After he received an email from the finance department about it, he asked them if both accounts were verified and they answered with "no". He also wanted to see a proof of double accounts but that was denied. The casino claimed that they have checked his accounts thoroughly and that he won't receive his deposit and the accounts would remain closed permanently. There has been no further information on this case.
The player's account was blocked for a few months due to a security check, but the player did receive his payment of €600. The player said the situation was embarrassing for him. He sent tens of emails, phone calls and live chats with no luck of getting an answer from the casino. There is no further information on the case.
The player complained that they made a withdrawal request but later on found out their account was blocked. Many contact attempts with the casino had been made to no avail. The player didn't receive any explanation as to why their account got locked or what was wrong with the withdrawal request as all the documents needed for verification were submitted. No reaction from the casino, no more update on this case.
A player from India complained their withdrawal request wasn't processed within the indicated timeframe. When this issue arose with the casino, the player didn't receive any update so they created a complaint. The casino reacted to it and asked the player to send them a direct email. No more update since then.
The player requested a withdrawal and shortly after that he provided the documents for verification, He received an email that stated that he had multiple accounts and could have reopened the old account. But because he didn't have access to the old email address anymore, he couldn't do so. The other account was opened by his ex-wife with his information and her email address. The casino decided to close his account, kept the funds, but left the ex-wife's account open. There is no further information on this case.
Dave, a long time player from the UK, had his account verified where he had to prove a lot of his information that would allow him to deposit huge sums. After he passed the verification, he was rewarded £5,000 in real money and £5,000 in bonus money. Shortly after that, he received an email about his account being under the review for 7 days due to irresponsible gambling. Seven days passed and his account was still blocked. Dave tried to contact the casino via phone calls and emails with no luck. Finally, he received an email where he was asked to verify that he didn't take money directly from this company where he owned a share and that he took money from his smaller company that invoiced his larger company. The casino never responded to Dave about the last verification. There is no further information on this case.
The player wanted to make a withdrawal via their new bank account but the casino refused it because it was not verified and the player was told to request the withdrawal to his old bank account. However, the old bank account was closed and they were advised to change the bank account info via a tab in the account. However, when the player tried to access it, they always got an error message. The casino kept telling the player the issue was sent to the relevant department and that they would get back to them once they'd solved this. About six weeks later, there was no progress on this issue and the player lost all the hope about getting paid so they gambled away the remaining funds and said they would never play at this casino again. No further comment is available since then.
The player tried to close the account permanently but he kept receiving different answers from the support team. He had two options which one of them was to self-exclude himself or just simply close the account where he would be able to reopen it anytime he wished to. He didn't wish to be self-excluded because he didn't have a gambling problem and didn't want to have a bad reputation at the other casinos. But after exchanging multiple emails with the casino, casino decided to self-exclude him because this option was permanent. There is no further information on this case.
The player 'lms702285' was waiting for his withdrawal longer than expected. A month later, he was finally paid out, however, part of his winnings was missing. This was probably caused by the exchange rate and transaction fees, therefore it might not be the casino's mistake. LeoVegas recommended contacting an ADR (Alternative Dispute Resolution). It is not clear whether the player contacted ADR or not.
The casino accused the player of T&C breach and banned him to play in the casino ever again. The player said they hadn't provided any detailed explanation as to what exactly had he breached. Due to GDPR policy, the casino was unable to provide evidence and the complaint was closed as unresolved.
James requested two withdrawals of £150 and £450 and locked his account. A customer support representative informed him that his withdrawals have a status of “Canceled”, to which James responded by stating that it’s impossible as his account was locked and therefore nobody could have canceled the withdrawals. While dealing with this over e-mail, James noticed numerous unauthorized transactions (total of £513) taken from his bank account by the casino, expressing his worries that his account might have been hacked. James insisted on dealing with the issue quickly, however, the casino’s responses were unsatisfactory so James turned to police, his bank, UK gaming commission, and Alderney gambling control commission for help. No updates since.
Rollanumber97 sent all the documents needed for verification to the casino and requested a withdrawal which kept on being in a pending mode for a while. No further update is available ever since then.
The player made a deposit of £100, took a 100% bonus and after completing the wagering requirements, he requested a withdrawal. He had provided all the documents needed for the account verification but later on, his account was locked due to a self-exclusion. No further information is available.
The player registered and accepted a welcome bonus offer. Shortly after that they won, requested a withdrawal and sent all the documents requested by the casino for verification. The next day they received an email where the casino informed the player about confiscating their winning due to multiple broken rules. The player filled the complaint and the casino never responded to it where the ThePOGG recommended asking the ADR service eCORGA for help. Ever since then there is no update available about this case.
The player was self-excluded at the casino's sister site and when they requested a withdrawal, it was denied due to this reason. The casino decided to not to pay the player's winning nor the deposit. They also stopped responding to their request which made this case unresolved.
Dan requested a withdrawal of £5,000 but it was denied due to a previous self-exclusion at the casino's sister site, Pink Casino. The casino decided to keep the winning and the deposit, too. The player claimed that he did pass the verification so why wouldn't they pay him what he deserved. The ThePOGG recommended Dan to ask for the help of a gaming authority. Unfortunately, the case was not resolved and it stayed open.
The player used a first deposit bonus but lost. They made another two deposit and got their winning up to £190 and requested a withdrawal. When the player went to check on their account, they clicked on the bonus balance to remove the bonus funds and the whole amount disappeared. There is no further information provided about this complaint.