LeoVegas Casino Review

The player from Austria had his winnings withheld as the deposits haven't been allegedly received by the casino. We ended up rejecting the complaint because the player stopped responding to our messages and questions.

The player from Brazil is experiencing difficulties withdrawing his winnings due to ongoing verification. We contacted the casino, but the casino representative refused to explain the situation in the complaint and instead the player was sent an email from the casino support with an explanation. We asked the player to provide the answer from the casino, but he stopped responding so the complaint was rejected so far.

The player from Italy is experiencing difficulties verifying his casino account due to missing proof of income. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing additional verification. He was advised by the casino representative to contact the casino following specific instructions to speed the process up. The complaint was rejected because the player did not respond to our messages and questions.

The player, Erik van Achter, complains that they have been waiting for a year for their account to be verified and to receive their withdrawal. The mediator states that the casino will not provide them with any information regarding this case, so the complaint is unresolved.

A player, known as lakshay, had their account locked during verification. Their account was then permanently closed and their winnings confiscated by the casino's responsible gaming department. The casino stated that they would not provide information to the mediator, so the complaint was unresolved.

The player from India had his account blocked without further explanation while completing bonus wagering. The casino claims that the player violated its Bonus Terms and Conditions but was not able to provide us with the relevant evidence due to GDPR and its strict internal policy. The player confirmed that the complaint was filed with eCOGRA. This complaint has been (temporarily) closed until eCOGRA's final decision is made. The complaint was reopened after the casino contacted us with an update. Since the player confirmed that the problem is resolved, we closed it accordingly.

The player's requesting a refund of all his deposits as he claims that his account was created by his underaged brother. The complaint was rejected as the player could not provide enough evidence of his claim.

The player struggles to withdraw her winnings due to issues with the verification of her payment. The casino didn't give us a clear statement but it seems that the problem is that the name of the player's grandson appears on the bank account. The player informed us that her winnings were eventually paid. The issue was resolved.

The player 'LadySteph' complained that after makng a withdrawal request the casino locked her account for security reasons. A month later, despite having provided all information requested, the player's account was still locked. There were no new updates since then.

The player's account got closed without any explanation. The casino responded and requested that the player e-mail them directly in order for them to investigate further. There was no further response from the player, so the complaint was rejected.

The player from Italy was dissatisfied with the verification process. He was asked to provide the casino with specific documents for additional verification. The complaint was rejected because the player did not respond to our messages and questions.

The player from Germany cannot withdraw because his verification has been cancelled. The complaint was rejected because the player did not cooperate in resolving the issue and asked for closing the thread.

The player from the United Kingdom is experiencing difficulties withdrawing their winnings due to ongoing verification. We rejected the complaint because the player did not respond to our messages and questions, repeatedly.

The player from Japan had their account blocked without further explanation. The casino representative advised the player to contact the customer support for further details. We rejected the complaint because the player stopped responding.

The player from Japan couldn't withdraw his winnings and had his account blocked due to an unspecified reason. The casino representative instructed the player to contact the casino's customer support. We rejected the complaint because the player stopped responding to our messages and questions.

Player's withdrawal got stuck during the verification process. After a lengthy complaint process, the player's funds returned to his casino account the issue has been raised with the relevant regulatory body, decision pending.

The player 'lms702285' was waiting for his withdrawal longer than expected. A month later, he was finally paid out, however, part of his winnings was missing. This was probably caused by the exchange rate and transaction fees, therefore it might not be the casino's mistake. LeoVegas recommended contacting an ADR (Alternative Dispute Resolution). It is not clear whether the player contacted ADR or not.

The player from Chile has been experiencing difficulties withdrawing funds due to limited payment methods. Consequently, his withdrawal has been delayed for a week. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has requested a withdrawal two weeks ago. Unfortunately, the payment has been withheld due to required approval from a game provider. The issue was resolved, the player received his winnings.

Patrick, a player from Sweden, got his account suspended for a random review, but it has already been a month and his account is still closed. He is also complaining that his winnings in the Leo Vegas Casino weren’t as big as he would have expected from a fair casino and he suspects them having unofficial copies of casino game.

A player from India complained their withdrawal request wasn't processed within the indicated timeframe. When this issue arose with the casino, the player didn't receive any update so they created a complaint. The casino reacted to it and asked the player to send them a direct email. No more update since then.

The player requested a withdrawal in the amount of £2,700 and soon after that their account was closed. The player contacted the casino and was asked to send the documents for verification. After they contacted the casino for an update, they informed the player about being self-excluded back in 2016 without any proof. The player never self-excluded themselve before. The casino offered the player to pay back the deposit money, £770 in total. There is no further information on the case.

The player requested a withdrawal of SEK18,000 and was asked to verify the documents. When the player called the support to ask which documents needed to be verified he was informed that there has been a mistake and the account will be closed due to multiple accounts registered under his name. After he received an email from the finance department about it, he asked them if both accounts were verified and they answered with "no". He also wanted to see a proof of double accounts but that was denied. The casino claimed that they have checked his accounts thoroughly and that he won't receive his deposit and the accounts would remain closed permanently. There has been no further information on this case.

The player requested a withdrawal and shortly after that he provided the documents for verification, He received an email that stated that he had multiple accounts and could have reopened the old account. But because he didn't have access to the old email address anymore, he couldn't do so. The other account was opened by his ex-wife with his information and her email address. The casino decided to close his account, kept the funds, but left the ex-wife's account open. There is no further information on this case.

The player's account was blocked for a few months due to a security check, but the player did receive his payment of €600. The player said the situation was embarrassing for him. He sent tens of emails, phone calls and live chats with no luck of getting an answer from the casino. There is no further information on the case.

The player from the United Kingdom has requested to have the account closed back in November 2022. Two months later he was able to reopen the account and deposit funds again. Player’s complaint has been resolved successfully.