LeoVegas Casino Review

The player from Brazil had concerns about the lack of returns on the games, which led to a constant loss of money with no wins. This resulted in total loss without any disputed amount. We informed the player that without evidence of unfairness, we could not proceed with the complaint. We requested the player's gaming history for further investigation, but the player did not respond. Consequently, we were unable to investigate further and had rejected the complaint.

The player from Brazil had reported that the casino was overcharging for bets. After the player had lodged a complaint, the casino had blocked his account, which had raised further suspicions. However, the issue was eventually resolved with the casino unblocking the player's account and rectifying the game charges. The complaint had then been marked as 'resolved' by us.

The player from Brazil had deposited 300 reals in LeoVegas Casino for an offer that promised 30 spins of Bet R$5.00. Despite having fulfilled the wagering requirements, the promised spins were not credited. The casino's support had asked the player to wait for seven days, but no updates were provided. The player's account was subsequently blocked without any explanation from the casino. We had attempted to resolve the issue with the casino's representatives but received no pertinent information due to their adherence to the GDPR policy. As a result, the complaint was closed as 'unresolved', which could potentially affect the casino's rating. We advised the player to contact eCOGRA and the Malta Gaming Authority for further assistance.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The player had clarified that his KYC process had been completed a year ago and there was no additional information required from him. The casino's terms of service stated that withdrawals should have been processed within five working days. The player later confirmed that the payout was received after approximately 11 days. The issue had been successfully resolved and the complaint was closed.

The player from Germany complained about the Bonanza Splash game on a casino website. She observed that the scatter always lands in the same position, causing a net loss with no chance of winning. The complaint was rejected as the player stopped responding.

The player from Canada had attempted a withdrawal but encountered difficulties with address verification. After the withdrawal had been approved, it was subsequently cancelled due to a system glitch. The player had since been locked out of the account. Despite the efforts of the Complaints Team to assist, the player did not respond to their messages and questions. As a result, the team was unable to investigate further and the complaint was rejected.

The player from Brazil is frustrated that after making deposits and using offered deals on the casino platform, the games aren't yielding any wins or bonus. We’ve rejected this complaint in our system due to a lack of evidence.

The player from Austria had deposited 200 Euros into her online casino account, but the amount was canceled later due to exceeding the set limit. Despite her providing proof of payment and efforts to trace the transaction through her bank, the issue remained unresolved. This resulted in a loss of 200 Euros and an additional fee of 38.35 Euros incurred during the process. After a lengthy discussion and several communications with the casino and the bank, the casino finally credited the 200 Euros to the player's account. However, the casino refused to refund the additional fee incurred by the player during the process. Despite the resolution of the main issue, the player had expressed dissatisfaction with the casino's handling of the situation and was considering closing her account. After our involvement, we were able to find an agreement with the casino team, and the player was informed by the casino team that they would bear the additional fees the player had to pay as a sign of goodwill, so we considered the situation as resolved.

The player from Italy won 500 euros on LeoVegas but faced challenges in withdrawing the winnings. Despite sending the required documents multiple times, the casino keept asking for the same documents and had been processing the withdrawal for 15 days. We contacted the casino, and its representative asked the player to contact the support. Though the player had done it before, they finally informed us about getting the money, therefore we closed the complaint as resolved.

The player from Italy has been blocked without further explanation. His account has remained closed despite providing the required documents. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy has experienced a technical problem while playing Free Spins. After investigating and reviewing the situation, there was insufficient evidence to support the player's statements, so the complaint was ultimately rejected.

The player from Brazil is experiencing difficulties withdrawing his winnings due to ongoing verification. We asked the casino to explain why the player's been experiencing such issues but the casino refused to provide us with any details referring to the GDPR policy, therefore we were unable to proceed with the case. The complaint was closed as unresolved.

The player from Austria had his winnings withheld as the deposits haven't been allegedly received by the casino. We ended up rejecting the complaint because the player stopped responding to our messages and questions.

The player from Brazil is experiencing difficulties withdrawing his winnings due to ongoing verification. We contacted the casino, but the casino representative refused to explain the situation in the complaint and instead the player was sent an email from the casino support with an explanation. We asked the player to provide the answer from the casino, but he stopped responding so the complaint was rejected so far.

The player from Italy is experiencing difficulties verifying his casino account due to missing proof of income. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing additional verification. He was advised by the casino representative to contact the casino following specific instructions to speed the process up. The complaint was rejected because the player did not respond to our messages and questions.

The player from India had his account blocked without further explanation while completing bonus wagering. The casino claims that the player violated its Bonus Terms and Conditions but was not able to provide us with the relevant evidence due to GDPR and its strict internal policy. The player confirmed that the complaint was filed with eCOGRA. This complaint has been (temporarily) closed until eCOGRA's final decision is made. The complaint was reopened after the casino contacted us with an update. Since the player confirmed that the problem is resolved, we closed it accordingly.

The player's requesting a refund of all his deposits as he claims that his account was created by his underaged brother. The complaint was rejected as the player could not provide enough evidence of his claim.

The player struggles to withdraw her winnings due to issues with the verification of her payment. The casino didn't give us a clear statement but it seems that the problem is that the name of the player's grandson appears on the bank account. The player informed us that her winnings were eventually paid. The issue was resolved.

The player's account got closed without any explanation. The casino responded and requested that the player e-mail them directly in order for them to investigate further. There was no further response from the player, so the complaint was rejected.

The player from Italy was dissatisfied with the verification process. He was asked to provide the casino with specific documents for additional verification. The complaint was rejected because the player did not respond to our messages and questions.

The player from Germany cannot withdraw because his verification has been cancelled. The complaint was rejected because the player did not cooperate in resolving the issue and asked for closing the thread.

The player from the United Kingdom is experiencing difficulties withdrawing their winnings due to ongoing verification. We rejected the complaint because the player did not respond to our messages and questions, repeatedly.

The player from Japan had their account blocked without further explanation. The casino representative advised the player to contact the customer support for further details. We rejected the complaint because the player stopped responding.

The player from Japan couldn't withdraw his winnings and had his account blocked due to an unspecified reason. The casino representative instructed the player to contact the casino's customer support. We rejected the complaint because the player stopped responding to our messages and questions.

Player's withdrawal got stuck during the verification process. After a lengthy complaint process, the player's funds returned to his casino account the issue has been raised with the relevant regulatory body, decision pending.

The player from Chile has been experiencing difficulties withdrawing funds due to limited payment methods. Consequently, his withdrawal has been delayed for a week. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has requested a withdrawal two weeks ago. Unfortunately, the payment has been withheld due to required approval from a game provider. The issue was resolved, the player received his winnings.

Patrick, a player from Sweden, got his account suspended for a random review, but it has already been a month and his account is still closed. He is also complaining that his winnings in the Leo Vegas Casino weren’t as big as he would have expected from a fair casino and he suspects them having unofficial copies of casino game.

A player from India complained their withdrawal request wasn't processed within the indicated timeframe. When this issue arose with the casino, the player didn't receive any update so they created a complaint. The casino reacted to it and asked the player to send them a direct email. No more update since then.

The player wanted to make a withdrawal via their new bank account but the casino refused it because it was not verified and the player was told to request the withdrawal to his old bank account. However, the old bank account was closed and they were advised to change the bank account info via a tab in the account. However, when the player tried to access it, they always got an error message. The casino kept telling the player the issue was sent to the relevant department and that they would get back to them once they'd solved this. About six weeks later, there was no progress on this issue and the player lost all the hope about getting paid so they gambled away the remaining funds and said they would never play at this casino again. No further comment is available since then.

The player requested a withdrawal in the amount of £2,700 and soon after that their account was closed. The player contacted the casino and was asked to send the documents for verification. After they contacted the casino for an update, they informed the player about being self-excluded back in 2016 without any proof. The player never self-excluded themselve before. The casino offered the player to pay back the deposit money, £770 in total. There is no further information on the case.

The player's account was blocked for a few months due to a security check, but the player did receive his payment of €600. The player said the situation was embarrassing for him. He sent tens of emails, phone calls and live chats with no luck of getting an answer from the casino. There is no further information on the case.

The player requested a withdrawal of SEK18,000 and was asked to verify the documents. When the player called the support to ask which documents needed to be verified he was informed that there has been a mistake and the account will be closed due to multiple accounts registered under his name. After he received an email from the finance department about it, he asked them if both accounts were verified and they answered with "no". He also wanted to see a proof of double accounts but that was denied. The casino claimed that they have checked his accounts thoroughly and that he won't receive his deposit and the accounts would remain closed permanently. There has been no further information on this case.

The player from New York had deposited 4.99 via CashApp, but the money did not show up in their casino account. Despite their attempts to contact the casino, they received no response. The Complaints Team had advised the player to reach out to their payment provider and to refrain from making any additional deposits until the issue was resolved. Later, the player reported that CashApp had refunded their money. Consequently, we marked the complaint as 'resolved'.

The player from the United Kingdom has requested to have the account closed back in November 2022. Two months later he was able to reopen the account and deposit funds again. Player’s complaint has been resolved successfully.

The player from Sweden had deposited 50,000 SEK at Expekt.se and won up to 77,199 SEK, but the account was temporarily closed for verification and other concerns. Despite completing the verification process, the player waited 10 business days without resolution, feeling that the delays were intentional. The issue was resolved after the player cooperated with the casino, leading to account verification and the payout of winnings to his bank account.