The player is complaining about the slow withdrawal process. The complaint was rejected because the player did not respond to us.
LeoVegas Casino IT - Player‘s withdrawal has been delayed.
Amount: €4,000
LeoVegas Casino IT
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good morning I won 4000 euros on leovegas ... and they don't want to pay me ... the withdrawal has been approved but they say they have to check if the money hasn't arrived and I'm not saying it ... crazy it's clear that they want to scam me.
Automatic translation:
Public
Public
3 years ago
Dear Stefany,
Thank you very much for submitting your complaint. I‘m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions. Was this your first withdrawal request in the casino? When did you request for your withdrawal? Did you play with bonus money? Also please if you have any relevant conversation between you and the casino regarding the case forward it to nikolas.b@guruadmins.com.
Best regards,
Nick
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