The player from Cyprus reported that the casino had closed his account without explanation after he had placed bets, despite having a balance of $670 following a $300 deposit. He sought clarification regarding the closure. The player confirmed he had been engaged in sports betting, had not completed verification, and had not used any bonus. The complaint was closed by the Complaints Team as the casino had likely detected suspicious activity, but due to limited insight into the casino's investigation, the case could not be fairly evaluated or resolved.
BK8 Casino - Player's account has been closed.
Closed
Our verdict
Other
Amount: €600
BK8 Casino
Safety Index:HighCase summary
Discussion
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2 months ago
hi, im was betting some bets and in the next day they closed the account with no explanation and refused to give any explanation. i deposit 300 dollars and the balance was 670 dollars
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2 months ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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2 months ago
hi,
sports betting, no verification they didnt ask just they closed my account, was real money i didnt take bonus
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2 months ago
Thank you for your reply, cosk89. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.
