LeoVegas Casino - Player expressed distrust in the fairness of casino games.

Been temporarily suspended for "random" review since a month, not received email or message at all, promised to reopen within days. but not opened in over a month. Play casino Bonanza at various casinos, and have lost larger amounts here. Only had winnings corresponding to 1 / 5- 1/10 part of what the same game from the same supplier, at other casinos gives in their random generator. discovers after large losses that the input levels are also different 5, 10, 20 and so on. against 2,4,5,6,8,10,12,14,15,16,18,20,22osv. in others who have the same game. Many years ago, they starred in television commercials about tailor-made programs such as the game Leo, which is a copy of Bonanza. And when these have gaming licenses, I assume the same software, like all other bonanza from the same supplier, at other casinos. But obviously it's not the same program at all. I think it is then the fraud and the gaming inspection accomplices who do not check that everyone has identical programs.

When I ask for support at Leo Vegas, I am immediately blocked, with no info at all.

If now the random generator would now turn my bad luck to the profits that are in turn, I now prevent these in an unpleasant and criminal way of unknowingly blocking me.

Fraud or theft of my legitimate profit percentages that have been content to play them back. Theft almost.

Hello, Patrick.

Thank you very much for submitting your complaint. We will do our best to resolve your case. Have you received any explanation from the casino about why it takes so long?

About the game fairness, LeoVegas is a licensed casino (Sweden, UK, Malta…) with official game providers. Payout ratio (RTP) cannot be changed by the casino, with the exception of cases where the casino operates fake games. Do you have any relevant evidence which convinced you that the casino has altered the games?

Best regards, Jozef

Dear Patrick.

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.