LeoVegas Casino ES - The player's requesting a refund of his deposits.

I have played in the casino and I have been making deposits in this casino and more online casinos I suffer from compulsive gambling and I am claiming my lost money since I do not control myself and I have complaints about my gambling problem and I am going to send all the documents that I have in This casino did not want to return my money, they have not even wanted to attend to me, they are thieves the first time I talk about the money I lost and that I have problems and that they should not even let me open an account since I have the documents. They have stopped answering Please, I ask for help since I am on the street and I don't even have enough to survive. I just want my money back to be able to pay my expenses. I don't have the strength or desire to live. I am asking for help and I hope you have some answer

Hello Sefyu24,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LeoVegas Casino ES. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did request for self exclusion in this casino? How much money did you deposit since your request? Is your casino account currently still open? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It's been a week since I talked to the casino but no

They listened to me and ignored me as if nothing had happened and I say this because I have been sued for gambling since March and I have deposited 5 thousand euros in that casino

Hello Sefyu24,

Can you please clarify if you did request for a self exclusion directly in this casino? If yes, when exactly and how much did you deposit since then? If not, what is the reason of requesting any kind of refund?

Dear Sefyu24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have self-exclusion documents since March and I have lost a lot of money Please help me with it

Hello Sefyu24,

Please send your self-exclusion request and the confirmation of it to nikolas.b@casino.guru as proof that you really did exclude your account in LeoVegas Casino.

Dear Sefyu24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't have that proof that they ask me since when they did it they did it and I couldn't enter again I don't know because they can't do it

Hello Sefyu24,

How exactly did you request for self-exclusion? Please understand that without the proof you did contact the casino, we can do nothing and we will be forced to close the complaint.

I have had to notify them from the page's chat and tell them about the problem I have and they did not want to listen to my complaints or answer me, they have treated me as if I were nothing

Hello Sefyu24,

I'm really sorry but without any kind of evidence that you actually did request for self-exclusion, our hands are tied. If you would have at least the transcription of the chat that would be enough proof but we can't contact the casino without zero evidence, they could simply claim anything and we would have nothing to argue with.

You can still try to contact the licensing authorities of the casino as they might be able to help you out.

Is there anything else we could assist you with? If not, we will be closing the complaint.

Dear Sefyu24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They have not let me take any type of evidence, they have closed my account directly

Dear Sefyu24,

Your whole complaint is regarding the casino ignoring your self-exclusion request and when I request the evidence you claim that there is no evidence as the casino blocked you right away?

I'm sorry but as I said before, without the evidence of your request we can't proceed in resolving the issue. Please try to contact the licensing authorities as the might be the last one to assist you.

The complaint will be now closed due lack of evidence.

Best regards,

Nick