The player from Austria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
LeoVegas Casino - Player complains that he didn’t win anything.
Amount: €1,000
LeoVegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Valuable casino guru team!
I would like to carry out a process that now leaves an at least clear, crooked look due to its frequency and the same circumstances every time!
In the above casino, the following situation occurs repeatedly: I was able to achieve several winning spins in a row in a slot (or several in short intervals), including almost always a high profit in relation to the amount wagered, suddenly an "internal" occurs lately Error "or" technical error ", which throws me completely out of the slot. After re-entering the slot, contrary to the commonly known standard, it does not happen that the slot recognizes this connection termination and the game continues from that point. But then I find the slot with its respective basic setting (e.g. betting height), thus analogous to an initial entry into the slot. During the following game there are almost no profitable combinations, no matter what the amount. If, after an endless number of spins without winning combinations, there is still one in between, it is in the absolute minimum range of possible winning amounts. So it really happens every time that my existing game capital is gradually and continuously "downplayed" until it has been completely used up. Combinations of winnings, direction of rotation and technology almost completely rule out winning combinations!
Of course, I know the answer or information I can now expect: the results of the slots are all based on a random generator, including a highly complex algorithm. Results cannot be controlled or influenced. Vending machines are subject to strict controls by authorities, etc.
In any case, I would also like to point out that I already have a lot of experience with playing in online casinos. So of course I am more than aware and aware that in the end it is very often "the casino wins", losses while playing are the rule rather than the exception, etc.
And of course I concede to everyone that technically highly complex programs, which are also used by many users online at the same time, can lead to technical problems or failures! And the first time that these crashes happened to me, I didn't think about it any further.
However, due to the frequency of the same technical problem that has now occurred, each time under exactly the same circumstances (previously several profitable spins; also high, the fact that the system does not recognize an abort and a usual associated play at the relevant point of the abort, but rather a completely new beginning , no further winning combinations were given when the game was continued - even if possible parameters were changed, at the beginning of the new start there was a noticeable slow execution of the first spins), at least for me there is a clearly crooked appearance of these "technical problems".
To summarize again emphatically: in the meantime it actually happens every time the given circumstances have occurred; and actually every time with the same result!
The slots concerned were the Megaways games "Wolf", "Temple of Treasure", "Safecracker" and "Safari" as well as the slot "Gonzo's Quest".
Of course, I do not know whether similar circumstances have already been brought up to you, and of course I do not want to wrongly accuse anyone of anything.
However, it is no longer possible for me to believe in bad luck or unfortunate coincidences!
Thanks for your support!
Best regards
Gerhard ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Gerdschi,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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