Gangsta Casino Review

The player from Germany informed Gangsta Casino about his gambling addiction on March 22nd, 2024, asking them to close his account. Despite this, he was still allowed to make deposits and gamble away a balance of €2,000 and estimated additional deposits of around €5,000. After this date, the player's account was blocked and he sought a refund for his losses post-March 22nd. The complaint was rejected as the casino claimed not to have received the email from March 22nd, and the only acknowledged self-exclusion request was from April 10th, when the account was closed immediately. Additionally, the player did not provide sufficient evidence of multiple attempts to contact the casino through different channels.

The player from Rhineland-Palatinate experienced two issues with the casino. Firstly, he reported an incorrect deduction of 800 euros from his balance due to a wagering error. Secondly, the casino had not reviewed his documents for the KYC process. Despite our efforts to assist him, the player did not respond to our messages. As a result, we had to reject his complaint.

The player from Quebec had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. After some correspondence, the player revealed that the casino had closed his account, withholding $6000 of his winnings. Despite our team's attempts to mediate the situation, the casino had remained unresponsive. The player decided to stop pursuing the case through us, opting to seek a refund from his bank instead. The complaint was closed at the player's request, leaving the issue unresolved.

The player from Palestine had experienced a technical issue while playing live poker at an online casino. Despite the service provider having acknowledged a fault on their end, the casino had not credited the player's winnings. The player had also been blocked from live chat and his emails were being ignored. The player had provided evidence of the issue, and the casino had initially denied any errors. However, after further communication and the player's threat of legal action, the casino had agreed to verify the player's account and manually process a withdrawal of his winnings. The player had confirmed receipt of his winnings and the issue had been resolved.

The player from Ireland had experienced a delay with a pending withdrawal. The casino's support team had informed him that the payment would be made when the finance department was ready, which breached their own terms and conditions. After the player submitted a complaint, the casino claimed that all his withdrawals had already been processed and his balance was zero. Without confirmation from the player, we had to reject the complaint due to the lack of response.

The player from Sweden, who was at 'VIP level 3' at Gangsta Casino, had trouble withdrawing his winnings of 6200 Euros. Despite the terms stating a weekly withdrawal limit of 3000 Euros at his level, the casino denied his withdrawal request arguing that he had deposited too little. His withdrawal requests were also processed slowly. The player claimed to have escalated to VIP level 4, which should have allowed him to withdraw 15000 Euros per week, but the casino had not updated his status. The casino responded stating that withdrawals were made according to an individual schedule and that the player's total withdrawal amount was already 8600 Euros, with more to be processed. The player did not respond to further communication, resulting in the rejection of the complaint.

The player from Belgium believed he had been improperly paid only half of his winnings from a successful blackjack hand. The casino had then closed his account, which he objected to, as he had provided screenshots of bet history as evidence. The player claimed that he was missing a total of 550 euros due to several errors on the casino's site, including issues with double downs, splits, and connection errors. The casino initially denied any errors and stated that all bets had been played correctly. However, after further investigation by the Complaints Team, some discrepancies were found in the bet information provided by the casino. The casino then acknowledged the errors and agreed to return the winnings to the player. The case was pending at that time, awaiting the player's confirmation of receiving the payment. As the player stopped responding, the complaint was eventually rejected.

The player from New Zealand faced multiple issues with their casino account, including being blocked from correcting personal information and experiencing delays in the withdrawal of nearly seven thousand NZD. They suspected manipulation of the VIP system and game functions and claimed that customer support had not provided adequate assistance. The complaints team acknowledged the resolution of the verification issue but clarified that matters related to VIP status were managed solely by the casino. The complaint was closed as resolved, but the player was encouraged to reach out if there were any further issues with withheld funds or pending withdrawals.

The player from Japan faced account closure without explanation following a withdrawal request. They believed the closure was unfair and filed a complaint regarding their winnings. The Complaints Team contacted the casino for clarification, and after further investigation, the casino reopened the player's account for withdrawal or confirmed that winnings would be processed without reopening the account. The player successfully completed the withdrawal, and the issue was marked as resolved.

An Estonian player had experienced an unexpected account lockout at Spinsbro Casino after depositing 20€ and attempting to withdraw winnings of 150€. The casino's customer service had not provided a reason for the account closure. The player had claimed no duplicate account was created on their end. After a series of discussions, the casino had agreed to refund the player's initial deposit of 20€ due to a violation of their terms and conditions. The player had confirmed receipt of the refund and the issue had been resolved.

The player from Finland encountered withdrawal problems at the casino after winning 1200€. Although two documents were confirmed, a passport selfie was not accepted, resulting in a ban. The casino accused the player of using forged documents, but the player insisted on their authenticity and sought assistance. The issue was resolved after the player resubmitted unedited documents, completed the KYC process, and successfully withdrew the winnings.

The player from Japan had accidentally cancelled a game bonus while checking their progress, which resulted in a substantial loss of bonus money. The Casino had responded that restoring the bonus was impossible. The player had acknowledged his mistake but noted that he had been close to meeting the wagering requirements before the cancellation. The casino had offered a compensation bonus of 50 FS, which the player had found unsatisfactory. After further discussion, the casino reconsidered its initial decision and 50 FS, and offered a bonus with better conditions. The player, although not fully satisfied, had accepted the offer. The bonus had been credited to the player's account, and the issue had been successfully resolved. Otherwise, due to the nature of the issue and circumstances, the complaint would have been rejected even if the casino had not offered any compensation.

The player from Germany had had winnings and an active game on SpinsBro Casino when her account was unexpectedly closed while it had approximately €4000 in it. The casino had cited a violation of terms and conditions as the reason for the closure, which the player had disputed. She had reported a problem with missing free spins prior to the closure. After a series of communications, the casino admitted their mistake and agreed to refund the remaining balance of around €3000. The payment had been successfully made and the player had confirmed receipt. The complaint was then marked as 'resolved' by the Complaints Team.

The player from Japan had had an issue with SpinsBro Casino regarding reductions in his balance. After he had received a deposit bonus, the player had fulfilled wagering requirements and had raised his balance to 1500 EUR, which was then reduced to 1000 EUR. The player played again, raising the balance to 1600 EUR, but upon his withdrawal request, the balance was reduced again to 1000 EUR. The player had questioned these reductions. After several exchanges, the casino admitted to a mistake and refunded the player's money. However, the player had claimed a small amount was still missing. The Casino did not confirm this, but the player had decided to consider the case resolved despite the minor discrepancy.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The delay was potentially due to unfinished KYC verification or a high volume of withdrawal requests. The casino had confirmed the player's account was fully verified and the withdrawal had been processed. The player then confirmed the receipt of his winnings, thus successfully resolving the issue.

The player from Turkey had issues with approval of his verification documents. He stopped responding to our questions and comments, so we had to reject the complaint. After that, he informed us via email that his winnings were paid out after five weeks, so we changed the status of the complaint to resolved.

The player from Germany made a deposit, but he was immediately blocked. The casino promised a deposit refund, but it has not been processed yet. After our intervention, we were able to help the player. The player confirmed they received the initial deposit back. The Player’s complaint has been resolved successfully.