The player from Finland is dissatisfied with the casino’s RTP (Return to Player).
LeoVegas Casino - Player complains that he didn’t win anything.
Amount: €1,000
LeoVegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have put Leovegasille feedback on their outings must not be even a fraction of deposits back as winnings. I play almost daily and often make many deposits in a row but their payout percentages are not true at all. And after a couple of complaints, the games don’t even promise anything. Really unfair casino!
Automatic translation:
Public
Public
3 years ago
Dear Ville,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Public
Public
3 years ago
Translation
So do you think that if I deposit € 50x20 in a month, ie a total of € 1,000, and I don't even win back € 100, then there is nothing dark in the casino ????
Automatic translation:
Public
Public
3 years ago
Ville, unfortunately, one month is a way too short amount of time to assume, that something is wrong with the casino, not to mention that LeoVegas has a very good reputation. We would like to help you, but it’s impossible for us at this time and we are forced to reject this case. Please, if you come across any kind of proof that something unfair is going on, do not hesitate to contact us and we can reopen this complaint anytime.
Please disable your AdBlock