Lucky Whale Casino - Player’s withdrawal has been delayed.

The casino has not withdrawn the amount of 220 USDT for 2 weeks. Every time I contacted their support asking about my withdrawal, they referred to "Wait". The withdrawal amount in the transaction history is shown as written off. They have not withdrawn funds for 2 weeks. I have contacted them about 10 times. They are still feeding me with promises. I still have not received the payment.

Dear baybaydan55,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

It's been 14 days already, the withdrawal was made on March 11. I still haven't received my payment and there is no news or response from the casino.

Thank you baybaydan55 for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear baybaydan55,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Lucky Whale Casino outside this complaint thread and let you know any new information once I receive it.