Spinanga Casino - Player’s account has been closed due to fraud allegations.

Hello, I don't know what to do. I am registered with Spinanga and I deposited about 30,000 euros into the company through an account and cryptocurrency, when I won almost 20,000 euros at the casino at one point, my account was blocked the next day and now I have been dealing with the fact that I can't get into my account for 10 days (I definitely have something around 30,000 euros or more there) but I don't know the balance because I also had sports tickets that haven't been played out yet and I don't know which ones came out and which ones didn't. Now the company is writing to me today that I am a fraud and the account has been blocked and that they will contact me via email. I sent them all the documents they wanted, but now I'm worried about my money.

Dear Bobby1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I bet both in the casino and in live games. One day in the casino I won 20,000 euros in one game and the next day while playing in the casino I got blocked and I haven't been able to get there since. I had something around 25,000 euros at that time and over 200 sports bets played, each for approximately 15 euros.

At that time, I was only verified with my ID card and other information such as a photo of my ID card with my face, bank statements, even verification of my ID card, face and on the PC photo where their website is I made it additionally.

I used their bonuses, but I won big and I used everything else without a bonus. At the time of cancellation, I had not activated the bonus.

Thank you very much for your reply, Bobby1984. Did the casino clarify which rule was breached? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Bobby1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.