LeoVegas Casino - Player’s struggling to complete account verification.

Fiz um depósito no. Assino Leo vegas e ganhei agora não querem me pagar , pedi do pra mandar foto do cartão de crédito para verificar a conta , mas o depósito que fiz foi no pix e não no cartão de crédito e agora não querem me pagar , e uma uma casa não confiável e não paga seus apostadores fazem de TD para dificultar a sua retirada , não tem empatia pelo seus apostadores

Dear elisangelaa217,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your payment method seems to be the only issue standing between you and successful verification? Did you explain the situation to the casino's support? Has the casino approved the rest of your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear elisangelaa217,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.